topic Re: Great, another damaged order received.... :( in Customer Care

Great, another damaged order received.... :(

wvumountiefan — Tue, 28 Nov 2017 21:51:23 GMT

Just received my order of the 8 piece Philosophy body lotions and everything was going fine til I opened the box and the one in the top right corner of the picture is damaged. As you can see it is opened and if you look at the lid, it’s broke. The others seem fine, but no way am I going to used something such as a body lotion that is opened. So, here’s to sending back a package to QVC in hopes that i will be refunded and not charged return shipping. I’m just frustrated. I know it may not be the fault of the Q, but I’m getting so many more items damaged.

Re: Great, another damaged order received.... :(

Wayne-QVC — Tue, 28 Nov 2017 22:00:48 GMT

@wvumountiefan I'm so sorry to hear you had that experience. We will be happy to cover the prepaid label cost to return the item and issue a full refund. Please follow the return instructions on the invoice and mark the item defective. I will also notate your account.

Re: Great, another damaged order received.... :(

wvumountiefan — Tue, 28 Nov 2017 22:12:16 GMT

@Wayne-QVC Okay, I will ship it back tomorrow. Thank you for getting back to me. I appreciate it. 😊

Re: Great, another damaged order received.... :(

Wayne-QVC — Tue, 28 Nov 2017 22:13:26 GMT

@wvumountiefan You're welcome!

Re: Great, another damaged order received.... :(

MalteseMomma — Tue, 28 Nov 2017 22:27:59 GMT

@wvumountiefan

I had to return mine also. Mine were discolored and looked very old

I was refunded shipping ,I think............lol

Re: Great, another damaged order received.... :(

BalletBabe — Wed, 29 Nov 2017 00:26:01 GMT

I received a broken glass for a ipad. THe cardboard was bent and I knew it was going to be broke. This was not from QVC, but my point is that these mail delivery people are being really careless with packages. The price is going up with UPS on Dec 24th. If they want more money they need to handle with care!

Re: Great, another damaged order received.... :(

LAbmom — Wed, 29 Nov 2017 00:45:51 GMT

It may noy be the fault of the "mail delivery people"; do you have any idea what packages go through from shipper to our doors? Planes, truck after truck, conveyor belt after conveyor belt...

Re: Great, another damaged order received.... :(

SharkE — Wed, 29 Nov 2017 03:48:39 GMT

I ordered some yeast from Walmart and 2 of the packages had been cut and it all spilled out. I lost 2 out of 12 ordered. Glad they sent me a good long expiration date of the remaining packages. LOL

Re: Great, another damaged order received.... :(

De Anna — Wed, 29 Nov 2017 05:22:57 GMT

I've also received damaged items. The last one was for my grandchildren . The box was completely torn open. Some how I will fix and send back. I dont blame the Q, but,wondering if shipping UPS then transferring to USPS is the problem? Not sure, but, getting tired of receiving damaged goods. Ecspecially now, that its getting close to Christmas. Very frustrated.

Re: Great, another damaged order received.... :(

wvumountiefan — Wed, 29 Nov 2017 18:26:18 GMT

@LAbmom wrote:
It may noy be the fault of the "mail delivery people"; do you have any idea what packages go through from shipper to our doors? Planes, truck after truck, conveyor belt after conveyor belt...

In QVC defense, the items were packed really well. I didn’t say who’s fault it was. I just know that these items are sent back to QVC and then tossed. Who ultimately pays for that? We the consumer. A company can only absorb so much in loss..

Re: Great, another damaged order received.... :(

wvumountiefan — Wed, 29 Nov 2017 18:28:44 GMT

@SharkE wrote:
I ordered some yeast from Walmart and 2 of the packages had been cut and it all spilled out. I lost 2 out of 12 ordered. Glad they sent me a good long expiration date of the remaining packages. LOL

@SharkE I’ve had 2 orders from Walmart dot com just “disappear” in the past couple months. Both times I’ve been home all day and then that evening I’ve received an email stating that my order was delivered and left on the front porch.. lol. Crazy!

Re: Great, another damaged order received.... :(

chrystaltree — Wed, 29 Nov 2017 18:34:55 GMT

Maybe it's just me but if I received my damaged items from a retailer, I wouldn't shop with that retailer ever again. I have to say, I buy a ton of stuff from QVC and I can't remember when I last received a damaged item. I think either 2 or maybe 3 Christmases ago, a necklace that had a broken clasp.

Re: Great, another damaged order received.... :(

icezeus — Wed, 29 Nov 2017 18:41:13 GMT

I disagree. If I were to received numerous items from a retailer that were damaged then i would stop shopping with that retailer, but something arriving damaged every now and then is just life. It could be at the retailer, shipping company, transport personnel at shipping company, post office. Quite a few people touch all of these packages especially at this time of year. I was watching a story on the news about how many packages pass through Amazon on black Friday alone and the number was staggering. I want to say that they had orders coming in at over 700+ per second. That is not a mistype. That translates into a lot of packages just for Black Friday so when you think of the whole Christmas shopping season the number I am sure is quite staggering.

Re: Great, another damaged order received.... :(

sunshine45 — Wed, 29 Nov 2017 18:50:14 GMT

if it had been my order i would have just asked for a credit for the damaged item and ask to keep the rest. it saves a lot of time and hassle. qvc is usually great about doing that.

Re: Great, another damaged order received.... :(

SharkE — Wed, 29 Nov 2017 19:21:51 GMT

@wvumountiefan wrote:
@SharkE wrote:
I ordered some yeast from Walmart and 2 of the packages had been cut and it all spilled out. I lost 2 out of 12 ordered. Glad they sent me a good long expiration date of the remaining packages. LOL
@SharkE I’ve had 2 orders from Walmart dot com just “disappear” in the past couple months. Both times I’ve been home all day and then that evening I’ve received an email stating that my order was delivered and left on the front porch.. lol. Crazy!

I picked up my order, saved on shp, and 2 of the packages were slit open and all the yeast came out in my car when I checked the bag. They sent me a survey to follow up on how easy it was or wasn't to use Customer pick up and I mentioned to them thinking they would give me a new 3 pack of yeast, but, I'm still waiting. sigh....................

Re: Great, another damaged order received.... :(

BalletBabe — Wed, 29 Nov 2017 22:56:03 GMT

Well here is a good one for you! I ordered a 800 ipad and was told I had to be here to sign for it. I was here and heard my phone go off and the numb nuts left it on my porch. That is really bad service. This was by USPS. Going to report it to Best Buy.