topic Re: Third Order Not Received in Customer Care

Third Order Not Received

judy0330 — Fri, 17 Nov 2017 13:44:09 GMT

For the third time since September an order I placed has not been received. I do a lot of online shopping -- have shopped with QVC forever -- this has never happened before these three -- nor has it happened with any other company. Lay/N/Go tsv from 10/31. I ordered two sets. The floral set shipped on 11/6 and I received it on 11/8. The tracking on the Chevron set has said "Shipment information received by USPS Mail Innovations" since 11/8. What all three orders that were never received have in common is that they all involved Mail Innovations. In the first two instances Beth and Susan were great in making sure that a replacement order was shipped immediately. If possible -- I would prefer that this order be canceled and refunded. It was supposed to be a birthday gift and it is now too late. Thanks for your help.

Re: Third Order Not Received

cookie16 — Fri, 17 Nov 2017 14:23:18 GMT

I just found out that an order I placed during Christmas In July, for 3 bottles of wine, shipped on 3 Nov. is now lost somewhere and all I can have is my 1st easy pay returned. They no longer have the 3 bottle set available but do have the 12 bottles. To make it worse, they still had them available for shipment about 3 weeks ago for a little higher price but I knew I locked in my CIJ price so I didn't order. If I check my tracking, all I get is it is ready for shipment, nothing further. Very annoying.

Re: Third Order Not Received

millieshops — Fri, 17 Nov 2017 14:27:03 GMT

@judy0330Sorry this is happening to you.

It may not even be QVC's fault. Yesterday I found my 4th Amazon Prime order waiting at my front door. The problem - not one of those boxes were for me. I don't even belong to Amazon any longer - haven't for about 3 years now, so it's not even a matter of UPS or FedEx or whoever being used to coming here! And the boxes weren't even all for the same address.

I actually don't blame Amazon - the packages were well put together, the addresses quite obvious, and the scan codes looked fine to me. My address is on the door in large black numbers. Not sure what else Amazon could do - and I don't think there was any USPS involvement in any of those 4 shipments.

Re: Third Order Not Received

geezerette — Fri, 17 Nov 2017 14:31:35 GMT

@millieshops wrote:
@judy0330Sorry this is happening to you.

It may not even be QVC's fault. Yesterday I found my 4th Amazon Prime order waiting at my front door. The problem - not one of those boxes were for me. I don't even belong to Amazon any longer - haven't for about 3 years now, so it's not even a matter of UPS or FedEx or whoever being used to coming here! And the boxes weren't even all for the same address.

I actually don't blame Amazon - the packages were well put together, the addresses quite obvious, and the scan codes looked fine to me. My address is on the door in large black numbers. Not sure what else Amazon could do - and I don't think there was any USPS involvement in any of those 4 shipments.

@millieshops

Wow! Now that story really takes the cake! And I thought my deliveries were getting bad...

Re: Third Order Not Received

judy0330 — Fri, 17 Nov 2017 14:40:30 GMT

@millieshops I believe that the problem is with USPS Mail Innovations. The first two orders reached MA in tracking (I live in CT) -- and that was the end of the delivery process. Never moved from there. This order has apparently gone nowhere! I'm sorry you have had problems with Amazon Prime. I have been a member since day 1 and have never had a problem. Then again -- I never had a problem with QVC until September!

Re: Third Order Not Received

millieshops — Fri, 17 Nov 2017 15:05:08 GMT

@judy0330 Hope you and QVC get things figured out. I'm expecting one QVC delivery - Mail Innovations also. The tracking says today - my mail often arrives after dark so I'll know tomorrow.

As I said, I don't think Amazon can do much about those erroneous deliveries - as with so many of the even more horrid problems we see, the wrongs, the errors come from individuals who ignore the details or just don't care about anyone but themselves. Some irritate us, some kill us!

Re: Third Order Not Received

Kim-QVC — Fri, 17 Nov 2017 15:21:05 GMT

@judy0330 wrote:

For the third time since September an order I placed has not been received. I do a lot of online shopping -- have shopped with QVC forever -- this has never happened before these three -- nor has it happened with any other company. Lay/N/Go tsv from 10/31. I ordered two sets. The floral set shipped on 11/6 and I received it on 11/8. The tracking on the Chevron set has said "Shipment information received by USPS Mail Innovations" since 11/8. What all three orders that were never received have in common is that they all involved Mail Innovations. In the first two instances Beth and Susan were great in making sure that a replacement order was shipped immediately. If possible -- I would prefer that this order be canceled and refunded. It was supposed to be a birthday gift and it is now too late. Thanks for your help.

Hi @judy0330, I'm sorry to hear that this has happened. I apologize that it has not been received and we disappointed you and your gift recipient. I have issued a full refund this item back to your credit card. Thank you for posting and shopping with us.

~Kim

Re: Third Order Not Received

judy0330 — Fri, 17 Nov 2017 15:46:33 GMT

Thanks so much, Kim. Very much appreciated!!

Re: Third Order Not Received

Kim-QVC — Fri, 17 Nov 2017 16:03:36 GMT

@judy0330 wrote:

Thanks so much, Kim. Very much appreciated!!

You are very welcomed, thank you for being our customer. ~Kim

Re: Third Order Not Received

qvcaddition — Fri, 17 Nov 2017 17:21:58 GMT

@Kim-QVC

@judy0330 wrote:
For the third time since September an order I placed has not been received. I do a lot of online shopping -- have shopped with QVC forever -- this has never happened before these three -- nor has it happened with any other company. Lay/N/Go tsv from 10/31. I ordered two sets. The floral set shipped on 11/6 and I received it on 11/8. The tracking on the Chevron set has said "Shipment information received by USPS Mail Innovations" since 11/8. What all three orders that were never received have in common is that they all involved Mail Innovations. In the first two instances Beth and Susan were great in making sure that a replacement order was shipped immediately. If possible -- I would prefer that this order be canceled and refunded. It was supposed to be a birthday gift and it is now too late. Thanks for your help.

I just called CS on my shipment somewhere in Hoskins,II since the 15th and she ordered me another. I vwill return the first order if it ever comes in. The shipping is getting hit and miss and no way to track anymore if it has been updated.

Re: Third Order Not Received

judy0330 — Fri, 17 Nov 2017 20:06:15 GMT

@qvcaddition Just out of curiosity -- I would appreciate it if you would post whether you ever get your original order. Neither of my original orders of the two QVC replaced ever showed up. Both Lock n Lock -- both shipped from CA (which was unusual in my experience) -- both involving USPS Innovations -- and tracking for both ended in the same place.

Re: Third Order Not Received

Jordan2 — Fri, 17 Nov 2017 20:13:45 GMT

Wow, this must be a real problem. I ordered something from Josie Maran two items actually, one I received the other was suppose to be delivered by November 10. I called CS, she was very nice, and saw there was no shipping information on the order. She is sending me out another one, if I receive the first one I need to return it. This is the first time in many years I have had a problem.

Re: Third Order Not Received

qvcaddition — Sat, 18 Nov 2017 09:06:25 GMT

@judy0330

@judy0330 wrote:
@qvcaddition Just out of curiosity -- I would appreciate it if you would post whether you ever get your original order. Neither of my original orders of the two QVC replaced ever showed up. Both Lock n Lock -- both shipped from CA (which was unusual in my experience) -- both involving USPS Innovations -- and tracking for both ended in the same place.

The first one this year, can,t remember what it was, so they refunded me. I do remember it coming in like a month from when I called and told them to charge me for the item.

Then the Harry Slakin warmer never showed up, and I received a refund. It never arrived. Today they are sending out another lotion, but I think one of the mods here was able to get it out of the Hoskins, I'll warehouse where it was just sitting. CS COULDN,t. So I called about an hour later to cancel the new shipment and they COULDN,t, just an hour after she ordered it. Now I will return it and explain, I am being honest, no shipping charge please.

The shipping is a big problem. Maybe that is why the free shipping.

I ordered two days ago from BATH AND BODY WORKS, received today. QVC takes an order, no cancelling, stays in process for days, but you can,t cancel, then stays in a warehouse somewhere for days, then to the PO for a few days.

Re: Third Order Not Received

Jordan2 — Sun, 26 Nov 2017 14:26:51 GMT

So earlier in the month a package I was expecting didn't arrive, I called CS. There was no tracking information on the package, I was sent out a replacement. I received it, the original is still MIA. Now I expected another package which was shipped 11/16 and expected delivery by 11/22 by the USPS. Well I haven't received it yet, I tracked it, it was sent to the wrong post office about two towns away (where it still seems to be). I called CS and was told to give it another day. I never had trouble with QVC before, what the heck is going on? I may make fewer purchases with this kind of service!

Re: Third Order Not Received

Kitty Galore — Sun, 26 Nov 2017 16:28:02 GMT

maybe the problem is using ups to then hand off to USPS. Maybe using just USPS only instead of this hand off would alleviate the whole problem . I myself have not had a problem with the UPS/USPS. I have been receiving my packages in a timely manner, no problems so far.

Re: Third Order Not Received

Jordan2 — Tue, 28 Nov 2017 14:55:40 GMT

So as I have stated in a previous post, my package is MIA. The tracking details states it was sent to the post office 2 towns away. It has been there since 11/21, with no new information. If I don't get it today I will call CS again and have them send out a replacement. I wonder who scanned it incorrectly, the post office, or was it at QVC 's end?

Re: Third Order Not Received

Jordan2 — Tue, 28 Nov 2017 19:41:26 GMT

After a week MIA, my package finally found it's way to me.