topic Re: Re:: second tree still listed in process in Customer Care

NO SHIPPING UPDATE INFO

wuj03 — Wed, 22 Nov 2017 15:46:14 GMT

I ordered a tree for a Xmas party. When I check the order status for shipping it has never changed from processing. I'm starting to get nervous. . .called customer service but the just repeated what was on my computer. No help. If there are any suggestions on who to contact please advise. Also if there is any QVC personnel reading this can u look into this. Thx. Happy holiday to all

Re: NO SHIPPING UPDATE INFO

Anonymous — Wed, 22 Nov 2017 16:32:02 GMT

Hi @wuj03 I had someone take a look at the order and so far it looks like it is progressing properly. I will keep an eye on the order throughout the day.

Re: NO SHIPPING UPDATE INFO

Anonymous — Wed, 22 Nov 2017 20:35:03 GMT

Hi @wuj03, your tree still seems to be moving along and I am told it looks like it should ship today or tomorrow unless there is another hold up. The warehouse team is still looking into it for you.

Re: NO SHIPPING UPDATE INFO

wuj03 — Wed, 22 Nov 2017 21:08:07 GMT

Thank you so much. Getting nervous because it was ordered for a party. . .and it is apparently sold out now. But, really appreciate your help.

Re: NO SHIPPING UPDATE INFO

wuj03 — Thu, 23 Nov 2017 13:29:43 GMT

OMG. . .what now. . . It says backordered now. . .how can that be. . I ordered it when it was available on November 18. Am I going to be without a tree? What is going on with QVC. I definitely need some answers about when this tree is coming.

Re: NO SHIPPING UPDATE INFO

Beth-QVC — Thu, 23 Nov 2017 13:38:38 GMT

@wuj03

We are currently investigating what is going on with your order for the Tree. We will get back to you as soon as we have further information.

Beth QVC

Re: NO SHIPPING UPDATE INFO

janz — Fri, 24 Nov 2017 01:28:04 GMT

@wuj03

@wuj03 wrote:
OMG. . .what now. . . It says backordered now. . .how can that be. . I ordered it when it was available on November 18. Am I going to be without a tree? What is going on with QVC. I definitely need some answers about when this tree is coming.

That usually means QVC sold the items, expecting to get more from the manufcturer and don't have them in. If they get more within 45 days your order will ship. I have had this happen at least twice with shoes and then my oder was canceled saying they were sorry but couldn't get more in to fill the order.

Sorry about the problem and hope your order is filled soon.

Re: NO SHIPPING UPDATE INFO

wuj03 — Thu, 23 Nov 2017 16:30:51 GMT

Not what I wanted to hear. That is really poor. I am 70 years old and can't run around looking for a tree. What is happening to QVC? No tree. . .not a very festive xmas😖😥

Re: NO SHIPPING UPDATE INFO

wuj03 — Fri, 24 Nov 2017 04:53:44 GMT

I really need to know what is going on with this tree. It was not on waitlist when I ordered it and nothing said about backorder. I am 70 years old with some health issues and cannot be running around the last minute for a tree. QVC is really going down hill. . .iif they cannot fill they should let me substitute another 5ft santas best tree for the same price and free shipping. Unfortunately, the only other one I see is 179 dollars. Is anyone in customer service able to find out my status. Ba Hum Bug😥

Re: NO SHIPPING UPDATE INFO

wuj03 — Fri, 24 Nov 2017 17:37:10 GMT

I am still waiting somewhat patiently for info about this tree.
I really need to know what is going on with this tree. It was not on waitlist when I ordered it and nothing said about backorder. I am 70 years old with some health issues and cannot be running around the last minute for a tree. QVC is really going down hill. . .iif they cannot fill they should let me substitute another 5ft santas best tree for the same style and free shipping. Unfortunately, the only other one I see is 179 dollars. Is anyone in customer service able to find out my status. Ba Hum Bug😥

Re: NO SHIPPING UPDATE INFO

wuj03 — Fri, 24 Nov 2017 18:41:23 GMT

Re: NO SHIPPING UPDATE INFO

Beth-QVC — Fri, 24 Nov 2017 19:50:50 GMT

@wuj03

I just attempted to call you but it went to voice mail. Please let me know when I can contact you.

Beth QVC

Re:: second tree still listed in process

wuj03 — Tue, 28 Nov 2017 13:20:17 GMT

Hi, Beth, was just wondering if you could give me an update on the new tree we ordered on nov 24th, I am just concerned because the status has said processing to date. If you recall that is what happened with the other one that ended up not being available. I am sorry your email was deleted so I couldn’t contact you that way. I hope you receive this. Thx

Re: Re:: second tree still listed in process

VaBelle35 — Tue, 28 Nov 2017 13:30:03 GMT

@Beth-QVC I tagged Beth for you so that she comes to this thread.

Re: Re:: second tree still listed in process

wuj03 — Tue, 28 Nov 2017 14:10:04 GMT

Thank you so much. I am not too good with technology, so your help is greatly appreciated.

Re: Re:: second tree still listed in process

Beth-QVC — Wed, 29 Nov 2017 19:34:21 GMT

@wuj03

It has shipped and from the tracking it is in Horsham today. The estimated delivery date is 12/1 so we are on track! Hope you enjoy your Christmas Tree...

Beth QVC

Re: Re:: second tree still listed in process

wuj03 — Sat, 02 Dec 2017 23:02:31 GMT

Thanks , Beth, received tree and love ❤️ my new tree. Perfect for this sr. citizen. Didn’t even need husband’s hellp. Great quality.

Thanks for all your help and happy holidays to you and your family. Keep up the good work

Re: Re:: second tree still listed in process

janz — Tue, 05 Dec 2017 00:57:57 GMT

@Beth-QVC

Hi Beth! Can you check on my Amazon Echo order? There hasn't been a shipping update since 11/30 and wondering if they might come soon. Want to be home so they don't sit outside door all day. Thanks!

Re: Re:: second tree still listed in process

Beth-QVC — Tue, 05 Dec 2017 01:33:53 GMT

@janz

There have been no updated scans since the 30th but I suspect they go UPS cargo air to California. Regardless we are on track for delivery on the 7th. Once we get an updated scan (shoud be tomorrow) we will have a more precise idea on when you need to be home.

Beth QVC

Re: NO SHIPPING UPDATE INFO

Florida from VA — Tue, 05 Dec 2017 18:53:20 GMT

I'm glad you got your tree, I had the same problem with a heater. Ordered it, and it was "processing" for a week, called QVC, Chatted with them, now it's on backorder. So looks like you lucked out, good for you!