topic Re: Moderators- in Customer Care

Moderators-

Sweet_Serenity — Tue, 21 Nov 2017 07:45:08 GMT

Need help locating my order.. Order # item A289333 Happened to moments ago check on the status. Shows delivery 11.18 that is impossible checked over the weekend.

Re: Moderators-

Wayne-QVC — Tue, 21 Nov 2017 07:47:53 GMT

@Sweet_Serenity I tracked the shipment and your package was delivered on 11/18/2017 at 12:13 P.M. per UPS. If you did not receive the shipment, please email us the address you requested the item mailed to and the option for a replacement or refund to QVCSocialTeam@qvc.com.

Re: Moderators-

Sweet_Serenity — Tue, 21 Nov 2017 07:47:40 GMT

@Wayne-QVC wrote:
@Sweet_Serenity I tracked the shipment and your package was delivered on 11/18/2017 at 12:13 P.M. per UPS.

Wayne.. I know it says it was delivered...wrong, never received.

Re: Moderators-

Wayne-QVC — Tue, 21 Nov 2017 07:48:18 GMT

@Sweet_Serenity please see below

Re: Moderators-

Sweet_Serenity — Tue, 21 Nov 2017 07:49:32 GMT

@Wayne-QVC wrote:
@Sweet_Serenity please see below

See below?

Re: Moderators-

Wayne-QVC — Tue, 21 Nov 2017 07:51:53 GMT

@Sweet_Serenity I tracked the shipment and your package was delivered on 11/18/2017 at 12:13 P.M. per UPS. If you did not receive the shipment, please email us the address you requested the item mailed to and we will be happy to issue a full refund (a replacement is currently unavailable unfortunately) to QVCSocialTeam@qvc.com.

Re: Moderators-

Sweet_Serenity — Tue, 21 Nov 2017 07:54:37 GMT

@Wayne-QVC wrote:
@Sweet_Serenity I tracked the shipment and your package was delivered on 11/18/2017 at 12:13 P.M. per UPS. If you did not receive the shipment, please email us the address you requested the item mailed to and we will be happy to issue a full refund (a replacement is currently unavailable unfortunately) to QVCSocialTeam@qvc.com.

Wayne... Thank you for helping. So disappointed planned wearing the shoes on Thanksgiving. I will email you in a few mins. Once again, Thanks.

Re: Moderators-

Wayne-QVC — Tue, 21 Nov 2017 08:00:33 GMT

@Sweet_Serenity Email response sent.