topic Re: Account Problems in Customer Care

Account Problems

Carol08 — Fri, 17 Nov 2017 21:57:28 GMT

I received a letter today stating I made too many cancellations using a check and/or money order. This was back in October, 2016. I ONLY use my Q-card for purchases. I spoke with 2 CS reps by phone, and neither of them could tell me why I had received this letter. They both told me to ignore it, and one of them said she would ask the corporate offices to call me.

Both CS reps were very professional and kind - and were as surprised as I was to receive this toxic letter. I sent an email to QVCSocial, and hope I can get a satisfactory answer. I ordered and received over 25 items recently - paid for by my Q-card.

Re: Account Problems

Carol08 — Fri, 17 Nov 2017 22:05:59 GMT

I have returned one item for a replacement - not a refund, in 4 years. That is the only return. Could someone have hacked into my account?

Re: Account Problems

IMW — Fri, 17 Nov 2017 23:36:33 GMT

Get a new card, new # while they’re trying to figure it out.

Re: Account Problems

Carol08 — Sat, 18 Nov 2017 00:15:27 GMT

@IMW wrote:
Get a new card, new # while they’re trying to figure it out.

That's a good idea. I will look into it right now. Thanks for the advice.

Re: Account Problems

I am still oxox — Sat, 18 Nov 2017 00:25:32 GMT

Do they have an address other than yours to where the items were shipped

Re: Account Problems

makena — Sat, 18 Nov 2017 00:36:04 GMT

Maybe it was just a simple mistake

Re: Account Problems

Carol08 — Sat, 18 Nov 2017 01:16:36 GMT

@I am still oxox wrote:
Do they have an address other than yours to where the items were shipped

I don't think so, but it's possible. I will have to look into it.

Re: Account Problems

Carol08 — Sat, 18 Nov 2017 01:19:46 GMT

@makena wrote:
Maybe it was just a simple mistake

One of the nice CS reps told me it was probably a form letter. I always pay with my Q-card - not a check nor money order. Someone needs to proof- read the "form" letters they send out, and make sure they are accurate.

Re: Account Problems

Carol08 — Sat, 18 Nov 2017 01:23:50 GMT

The notice at the top of the QVC page states,"Your connection to this site is not safe". I know others have commented on this, and I am now reticent to purchase anything. There are too many hackers out there to worry about the safety and security of this site.

Re: Account Problems

mac116 — Sat, 18 Nov 2017 01:37:43 GMT

@Carol08

I have never seen the insecure warning on the top of the QVC page, on my computer, tablet, or phone.

Re: Account Problems

Apple Crisp — Sat, 18 Nov 2017 02:09:30 GMT

I have never seen that unsafe warning on any webpage on QVC, either.

Re: Account Problems

I am still oxox — Sat, 18 Nov 2017 02:18:08 GMT

That would of been the 1st question I ask, is this for real or are we being punked yet again

Carol08 wrote:
I am still oxox wrote:
Do they have an address other than yours to where the items were shipped
I don't think so, but it's possible. I will have to look into it.

Re: Account Problems

Carol08 — Sat, 18 Nov 2017 02:20:10 GMT

Go to the toolbar at the top of the QVC page, and you will see a little exclamation mark inside a circle. Click on that, and you will get the message. I tried to copy and paste it, but wasn't able to. I didn't believe it when I read about it on these forum boards a while ago.....until I clicked on the little exclamation point in the toolbar.

Re: Account Problems

Carol08 — Sat, 18 Nov 2017 02:22:51 GMT

Go to www.qvc.com, and you will see the exclamation point to the left. When you click on that, it will direct you to another page that lets you know why the QVC site is insecure.

Re: Account Problems

Carol08 — Sat, 18 Nov 2017 02:26:31 GMT

To check a site's security, to the left of the web address, look at the security status:
- Secure
- Info or Not secure
- Not secure or Dangerous
To see the site's details and permissions, select the icon. You'll see a summary of how private Chrome thinks the connection is.

It is the i inside the circle:

Info or Not secure

Re: Account Problems

Carol08 — Sat, 18 Nov 2017 02:30:05 GMT

This was the topic on the forum boards:

Re: BEWARE - the QVC web page is NOT secure anymore

Re: Account Problems

Carol08 — Sat, 18 Nov 2017 02:33:57 GMT

This was the topic on the forums in March, 2017:

Is anyone having this issue on Google Chrome on PC when they logged on to QVC to order or view their account, the "i" icon comes up instead of the "lock" icon, indicating it's not secure?

Re: Account Problems

Kachina624 — Sat, 18 Nov 2017 03:23:56 GMT

@Carol08. Have you put items on "check hold" while deciding if you'll buy them (maybe) with your Q Card? You don't address the issue for which the letter was sent. This is a commonly abused practice.

Re: Account Problems

Kachina624 — Sat, 18 Nov 2017 03:34:58 GMT

@Apple Crisp @Carol08 @I am still oxox. Here's what I get every time I enter an item number inquiry. This is Firefox.

Re: Account Problems

DeniseColo — Sat, 18 Nov 2017 04:19:50 GMT

When I'm just browsing the website using Chrome, I see the unsecured icon. But when I go to checkout, it turns into a secure connection. From what I recall from previous discussions, it seems to be an issue with Chrome.