topic Re: Canon Camera Not Shipping Out? Anyone Else? in Customer Care

Canon Camera Not Shipping Out? Anyone Else?

Krcarpenter901 — Fri, 17 Nov 2017 16:58:44 GMT

I ordered the Canon T6 Monday and it has still not been sent out, I contacted customer service and they have said for 3 days now it is so close to shipping, I cant cancel. Part of the whole ordering process was to try to get this camera in before Thanksgiving.

Today when I asked why it wasn't sent out they said I changed my payment method and that delayed things but I never changed payment at all!! I told them I was confused and they said they don't have to access the information but just thought I would like to know that? WHAT!? Is anyone else having a difficult time with this Canon T6 DSLR Camera?

Re: Canon Camera Not Shipping Out? Anyone Else?

Kim-QVC — Fri, 17 Nov 2017 17:12:38 GMT

@Krcarpenter901 wrote:

I ordered the Canon T6 Monday and it has still not been sent out, I contacted customer service and they have said for 3 days now it is so close to shipping, I cant cancel. Part of the whole ordering process was to try to get this camera in before Thanksgiving.

Today when I asked why it wasn't sent out they said I changed my payment method and that delayed things but I never changed payment at all!! I told them I was confused and they said they don't have to access the information but just thought I would like to know that? WHAT!? Is anyone else having a difficult time with this Canon T6 DSLR Camera?

Hi @Krcarpenter901 - Thank you for posting in our forums. I apologize that we have casued you concern on this order. I did check on it and there is no issues to report and the order is progressing successfully to the VS status and we do still intend to meet our EDD. I will continue to monitor this order over the weekend and Monday. Please feel free to email us at QVCSocialTeam@qvc.com if you need us. Thank you for shopping with us! ~Kim

Re: Canon Camera Not Shipping Out? Anyone Else?

Krcarpenter901 — Fri, 17 Nov 2017 17:29:31 GMT

The estimated delivery date when i order was 11/21/2017 now it is 11/24/2017 so the edd might change again?

Re: Canon Camera Not Shipping Out? Anyone Else?

Krcarpenter901 — Fri, 17 Nov 2017 17:16:58 GMT

Thank you for getting back to me @Kim-QVC. I am a little confused if i could get som answers. why was my payment changed if i didntmake that change? they told me that the change in payment is the reason for the delay but i never made a change in payment. they stated there was a card added to my account 11/15 and i said yes thats right and i purchased this on 11/13 so im not sure what is actually going on

Re: Canon Camera Not Shipping Out? Anyone Else?

Krcarpenter901 — Fri, 17 Nov 2017 17:34:56 GMT

Chelsea from Customer Service is who i spoke with if that helps

Re: Canon Camera Not Shipping Out? Anyone Else?

Kachina624 — Fri, 17 Nov 2017 18:38:07 GMT

@Krcarpenter901. QVC orders typically take 2-5 days to ship. You might want to take that into account when planning your purchases.

Re: Canon Camera Not Shipping Out? Anyone Else?

Krcarpenter901 — Fri, 17 Nov 2017 22:33:44 GMT

Thank you! I will now I am a newer buyer My whole QVC account was just started about 2 months ago so I know now! It was shipped today it says though I would like to update anyone