topic Re: Easy Pay not allowed in Customer Care

Easy Pay not allowed

hatcheys — Fri, 10 Nov 2017 22:43:51 GMT

I ordered Wen on 5 Easy pays June 12, 2017....on auto delivery . When I received my auto delivery 2nd Wen....QVC took the full amount of delivery out with no easy pay. I just was on phone with a lovely Customer Service to please fix this so my easy pays are taken out and not the full amount....THIS IS WHY I USE EASY PAY!!!! HER MANAGER TOLD HER BECAUSE THE DAY MY Auto was mailed..there was NO EASY PAY OFFERED....I HAD TO PY THE FULL AMOUNT!!!!

IS THIS THE NEW EP

Re: Easy Pay not allowed

Beth-QVC — Fri, 10 Nov 2017 22:53:16 GMT

@hatcheys

Please send an email to me QVCSocialTeam@qvc.com with the order number and I will take a look at your auto delivery for you!

Beth QVC

Re: Easy Pay not allowed

x Hedge — Fri, 10 Nov 2017 23:02:50 GMT

WHAT????
That's ridiculous!!!

Auto delivery 2nd shipment has always come with the same number of ez-pays and the same S&H as the 1st shipment, UNLESS they state in the salespitch the finances on the 2nd shipment will be different. (I had WEN mousse on AD, the 2nd shipment was 20% off).
I always read the item description to check for anything like that in case I didn't hear it in the original presentation.

Unexpected price hikes, fewer ez-pays, & and questionable S&H charges on auto delivery have been occasionally questioned/reported here.

Re: Easy Pay not allowed

I am still oxox — Fri, 10 Nov 2017 23:13:04 GMT

I am a little confused, about the auto delivery, when was or is the second delivery, June was 5 months ago, was there no shipment between then and now

Re: Easy Pay not allowed

mzlg — Sat, 11 Nov 2017 01:34:15 GMT

@I am still oxox, some WEN products are on a 6 month Auto Delivery - the gallons of cleansing conditioner.