topic Re: Orders being transfered from UPS to Post Office in Customer Care

Orders being transfered from UPS to Post Office

RU4 real — Thu, 02 Nov 2017 17:00:48 GMT

What is the point of this process? 98% of my recent orders has been transfer to USPS and adds 2 to 3 days delay in receiving my package. It's not any more secure because the packages are not being left in a postal locker... they are delivered to my front porch. My next 5 orders appear to have the same designation. I'M DONE SHOPPING! On top of having separate orders placed in the same package and billed separate shipping... this new twist is a bit much.

Re: Orders being transfered from UPS to Post Office

StylishLady — Thu, 02 Nov 2017 17:04:27 GMT

Happens to me often too. I was wondering what is up with that. So far it has not been a problem. Guess I've been lucky.

Re: Orders being transfered from UPS to Post Office

Nightowlz — Thu, 02 Nov 2017 17:11:26 GMT

I don't know how they can save money shipping UPS & transferring to USPS. Makes no sense. UPS spends half their time taking packages to USPS instead of just delivering them. If I have a package actually coming UPS the same day then UPS will deliver my other packages instead of taking them to the post office.

Q also uses some kind of outside source that picks packages from USPS to be delivered to who or where I have no idea. I just know once that happens there is no way to track the package.

Now I have UPS tracking numbers that also show the USPS tracking numbers on the UPS site but I receive a delivery notice from USPS that a package will be delivered with this tracking number which is not the same as the tracking number given on the UPS site. So I have packages coming but don't know which ones since the tracking numbers don't match up.

All I have to say is Q needs to fix their shipping dilemma. Shipping per item is ridiculous. If they can put multiple items in the same package to ship with a shipping charge on each item they can ship it all in one box with a flat shipping fee.

If I order more then one item I will order them all separate so they all come in their own package if I'm going to pay shipping on each item so Q cannot put them in the same package. Just a way for them to make more money but not from me.

Re: Orders being transfered from UPS to Post Office

judy0330 — Thu, 02 Nov 2017 17:15:32 GMT

@RU4 real I could not agree more. The exact same thing is happening to me -- if the package arrives at all. I recently had two different experiences where tracking of Lock & Lock packages shipped from CA showed that they were being transferred to the post office -- and then the tracking stopped. Customer Service reps on the forum were nice enough to help and both orders were resent. The originals never arrived.

Re: Orders being transfered from UPS to Post Office

Daludog — Thu, 02 Nov 2017 17:15:45 GMT

i don't like my packages being delivered by post office....they just put them right in front of my door where anyone could stop and take them ! At least with ups i could have them sent to a safe center to pick them up. But now it cost me 3.50 to change them to ups and so i can get them at the ups center. I don't understand it, they start out as ups, and then end up at us mail !!!

Re: Orders being transfered from UPS to Post Office

Beauty Maven — Thu, 02 Nov 2017 17:17:32 GMT

I'm with you -- for me it adds one or two days to already slow shipping time. I don't understand why UPS does this, and I don't think my mail carrier is too thrilled with it either! I think its time for another shipping company to spring up and cause more competion with UPS & FedEx. We need better, faster, cheaper shipping!!

Re: Orders being transfered from UPS to Post Office

KathyPet — Thu, 02 Nov 2017 17:17:40 GMT

QVC has been doing this for quite some time and it definitely adds time to the delivery process. I see no savings in the process since I still see UPS trucks coming and going in my subdivision every day so since the trucks are already out here what is the savings from having the Post Office make the delivery?

Re: Orders being transfered from UPS to Post Office

kitcat51 — Thu, 02 Nov 2017 17:19:25 GMT

I was at my Post Office yesterday & a UPS semi & another smaller truck was there dropping off packages for delivery, I guess they are working together as a way to cut costs. I think the USPS is being blamed for late delivery for the (dumped) UPS packages while UPS is picking what is most cost effective for them at the USPS expense. Our town is short on postal workers & if this odd parternship continues it's only going to get worse.

Re: Orders being transfered from UPS to Post Office

willdob3 — Thu, 02 Nov 2017 17:25:36 GMT

@RU4 real

The only reason I can think of is to keep USPS from going out of business. I say let them go out of business.

Re: Orders being transfered from UPS to Post Office

JudyL — Thu, 02 Nov 2017 17:26:04 GMT

I've noticed this with a lot of my stuff too and wondered what the heck was going on. You're right it does add a day or two onto the delivery which is very frustrating since I get other packages from QVC via UPS.

Re: Orders being transfered from UPS to Post Office

Susan-QVC — Thu, 02 Nov 2017 17:29:53 GMT

@RU4 real, I am sorry to hear this is causing frustration for you, I will definitely pass along your feedback and express just how unhappy you are that packages are being transferred, causing extended delivery times.

As for the two items in one package but paying two fees, since QVC has reduced their shipping and handling costs QVC no longer offers discounts for items shipped in the same package. Each product requires a standard shipping and handling amount that's determined according to the market cost for the dimensions, weight, carrier services.

I will be happy to pass your feedback on to our management team.

Susan Q-Social

Re: Orders being transfered from UPS to Post Office

RU4 real — Thu, 02 Nov 2017 17:39:00 GMT

I just looked at my orders and notice the Gleeners, which I ordered 3 sets to the SAME address are being shipped separately and I'm being charged $3.50 shipping for each. - Hello Amazon!

Re: Orders being transfered from UPS to Post Office

DianeFM — Thu, 02 Nov 2017 17:47:43 GMT

This option may not work for some, but it works for me. I check on the status of my package. When I see that it has been transferred to the post office, I drive to the post office and pick it up myself instead of waiting till the next day for my postman to bring it to my home. My post office is close by - maybe 4 - 5 miles away.

Re: Orders being transfered from UPS to Post Office

Sunnycorle — Thu, 02 Nov 2017 17:49:11 GMT

This process totally irritates me. Why do our packages have to be handled so much! and the delays are nuts. Enough already.

Re: Orders being transfered from UPS to Post Office

Katrinka23 — Thu, 02 Nov 2017 17:51:44 GMT

I too have the same issues and there is usually a 2-4 day delay in delivery. Also, the post office leaves the package right in front of the door so that I cannot open the storm door. UPS tucks the package in the corner of my small front porch.

My other complaint is when I take a return to the PO using QVC label, it sits in the PO for over 3 weeks before there is any movement on the package. I've brought this up with CS several times. Don't even bother to note you'd like an exchange because it just doesn't work that way!!!

Re: Orders being transfered from UPS to Post Office

ms traditional — Thu, 02 Nov 2017 17:57:48 GMT

i assume the cost of delivery labor at USPS is cheaper than the men in brown. more and more UPS delivers my packages meant to be passed off - because they are delivering something via regular UPS to me anyway. i appreciate that. it is true - the hand-off adds a couple of days.

Re: Orders being transfered from UPS to Post Office

homedecor1 — Thu, 02 Nov 2017 18:00:03 GMT

my ups person told me when USPS was in financial trouble UPS & others made a deal with government to give USPS a % of their daily deliveries for a price.

It really hasnt been any issue for my deliveries - most the things I order from Q (or other networks) isn't something of priority & if a gift then for sure I don't order from Q (or other retailers)!

I've had things in process for 4-6 days before shipping & have had to return I'm "smarter" now!

Re: Orders being transfered from UPS to Post Office

meem120 — Thu, 02 Nov 2017 18:07:01 GMT

I hate it. We use to be able to choose are shipping method before with the drop down box. Id rather have UPS anyday as compared to USPS.

Re: Orders being transfered from UPS to Post Office

pdlinda — Thu, 02 Nov 2017 18:08:17 GMT

I believe I read that the "hand-off" of pkgs from UPS to USPS is because the revenues of the USPS are DOWN and they have $$$vshortfalls due to large pension obligations. Therefore, a deal was struck with UPS to bring in more $$$.

IMO, the USPS will never be allowed to fail. They will always be there to provide for their workers, past and present.

Re: Orders being transfered from UPS to Post Office

MalteseMomma — Thu, 02 Nov 2017 18:16:31 GMT

@Susan-QVC wrote:
@RU4 real, I am sorry to hear this is causing frustration for you, I will definitely pass along your feedback and express just how unhappy you are that packages are being transferred, causing extended delivery times.

As for the two items in one package but paying two fees, since QVC has reduced their shipping and handling costs QVC no longer offers discounts for items shipped in the same package. Each product requires a standard shipping and handling amount that's determined according to the market cost for the dimensions, weight, carrier services.

I will be happy to pass your feedback on to our management team.

Susan Q-Social

Susan,I love you but you really don't believe your comment do you.... ......lol. QVC is just not on the ball anymore, it is outdated and really does NOT care about their customers!