topic Re: Avatar Uploading Problem in Customer Care

Avatar Uploading Problem

NickNack — Wed, 01 Nov 2017 16:29:40 GMT

I am unable to upload a new Avatar. I have tried on both Safari and Chrome. I click on Settings, then Avatar and then Upload An Avatar. I get a blank pop-up screen.

I posted about this once before and was told QVC was aware of the problem. Yesterday I noticed someone had a Halloween avatar and asked how they got it when I couldn't upload a new Avatar. They had just uploaded it, and then they changed it to a different one after posting about it. Is there something wrong with my computer or is there still a problem with this?

Re: Avatar Uploading Problem

Anonymous — Wed, 01 Nov 2017 16:34:20 GMT

Hi @NickNack did you try clearing your cookies when you changed browsers? That may help.

Re: Avatar Uploading Problem

NickNack — Wed, 01 Nov 2017 16:39:44 GMT

@Anonymous I just cleared my cookies on both browsers and still can't change my Avatar.

Re: Avatar Uploading Problem

sunshine45 — Wed, 01 Nov 2017 16:42:50 GMT

i was easily able to change mine two days ago. i was using the firefox browser on my laptop.

Re: Avatar Uploading Problem

Anonymous — Wed, 01 Nov 2017 17:08:40 GMT

@NickNack I will see if our Tech team can help.

Re: Avatar Uploading Problem

NickNack — Wed, 01 Nov 2017 17:21:49 GMT

Thank you @Anonymous.

Re: Avatar Uploading Problem

Anonymous — Wed, 01 Nov 2017 17:40:12 GMT

Hi @NickNack, are you using a laptop, tablet or phone?

Re: Avatar Uploading Problem

NickNack — Wed, 01 Nov 2017 17:55:54 GMT

I'm using a laptop. It's a MacBook Air.

Re: Avatar Uploading Problem

KingstonsMom — Wed, 01 Nov 2017 19:01:15 GMT

@Anonymous

I also can't upload a new avatar. A while back I had asked how to remove a couple of uploaded images in my avatars, because the pets had passed and it was too painful at the time to see them in my uploaded photos.

I followed the instructions given by the Social Team and it did remove those images, but now I can't upload new images to use as avatars.

I upload them but they never show up here to use as an avatar., I just have a big 'X' where my avatar should be.

I'm on a laptop using IE, if that helps any.

TIA!

Re: Avatar Uploading Problem

dooBdoo — Wed, 01 Nov 2017 20:55:10 GMT

@NickNack, @Anonymous, @sunshine45, @KingstonsMom

I just tried adding an avatar via "Settings" and it worked, so I'm not sure why some see a problem and others don't. (I tried my iPhone 5, iPad 3, and Mac, all with current operating system and browser software versions. I use Safari for the mobile devices, and I tried Safari, Chrome and Firefox with the Mac.)

However, that's not the way I normally change my avatar. I don't use "Settings." Here's what I do:

1 -- Go to your Profile and under "My images" choose "View Images for [your name].

2 -- Then, either tap/click on the words "ADD IMAGES" and go through all the steps for a new image (and be sure to click SAVE) or select one of your existing images.

3 -- Next, click/tap "Image Options" just above the picture and select "Use Image as Avatar." Normally, this will take effect immediately.

Re: Avatar Uploading Problem

NickNack — Wed, 01 Nov 2017 20:05:55 GMT

Thank you @dooBdoo. I can get through Step 2. After I add the image there isn't an "Edit" with "Image Options" beside it. Is there another step that you possibly left out to get to that point? I have tried to do it several ways and can't get there. I can get to "Add Images" with "Album Options" beside it but can't get to "Edit" with "Image Options" beside it.

Re: Avatar Uploading Problem

dooBdoo — Wed, 01 Nov 2017 20:38:57 GMT

NickNack wrote:
Thank you @dooBdoo. I can get through Step 2. After I add the image there isn't an "Edit" with "Image Options" beside it. Is there another step that you possibly left out to get to that point? I have tried to do it several ways and can't get there. I can get to "Add Images" with "Album Options" beside it but can't get to "Edit" with "Image Options" beside it.

You're welcome, @NickNack! I omitted the steps to add an image because I thought the post would be too long (and I was thinking those steps might be known, already). I'll be glad to get some screen shots and add them if that would help, but the steps will look a little different for each of us depending on our devices and there will be a lot of screen shots.

As a quick answer:

1 -- You won't see "Image Options" until you've added the new image.

2 -- To add an image you have to tap/click on the words "ADD IMAGES" in red.

3 -- Then, follow all the steps (Choose File, select the source, select the image, choose the album, and then tap/click SAVE).

4 -- Then, after the image is saved, you'll see the "Image Options" feature above the new picture you just saved.

Re: Avatar Uploading Problem

NickNack — Wed, 01 Nov 2017 20:50:18 GMT

Thank you @dooBdoo! I had added the photo when I asked the question. I went back and did all the steps again and was able to do it this time. I was taking an extra step and missing it.. Thank you so much!

@Anonymous I wanted to make sure you saw this. Thank you for your help too.

Re: Avatar Uploading Problem

dooBdoo — Wed, 01 Nov 2017 20:52:25 GMT

NickNack wrote:
Thank you @dooBdoo! I had added the photo when I asked the question. I went back and did all the steps again and was able to do it this time. I was taking an extra step and missing it.. Thank you so much!

Yipee! You're welcome, @NickNack! Your new avatar with the fabulous team of Frankie and Henry is adorable!❤️

Re: Avatar Uploading Problem

NickNack — Wed, 01 Nov 2017 21:04:35 GMT

@dooBdoo wrote:
@Nicknack wrote:
Thank you @dooBdoo! I had added the photo when I asked the question. I went back and did all the steps again and was able to do it this time. I was taking an extra step and missing it.. Thank you so much!

Yipee! You're welcome, @NickNack! Your new avatar with the fabulous team of Frankie and Henry is adorable!❤️

@dooBdoo Thank you!😊

Re: Avatar Uploading Problem

Anonymous — Thu, 02 Nov 2017 11:41:10 GMT

Hi @NickNack love the new avatar Frankie and Henry are adorable I am so glad you got to add it!!!

Re: Avatar Uploading Problem

KingstonsMom — Thu, 02 Nov 2017 14:31:19 GMT

@dooBdoo wrote:
@Nicknack wrote:
Thank you @dooBdoo. I can get through Step 2. After I add the image there isn't an "Edit" with "Image Options" beside it. Is there another step that you possibly left out to get to that point? I have tried to do it several ways and can't get there. I can get to "Add Images" with "Album Options" beside it but can't get to "Edit" with "Image Options" beside it.

You're welcome, @NickNack! I omitted the steps to add an image because I thought the post would be too long (and I was thinking those steps might be known, already). I'll be glad to get some screen shots and add them if that would help, but the steps will look a little different for each of us depending on our devices and there will be a lot of screen shots.

As a quick answer:
1 -- You won't see "Image Options" until you've added the new image.

2 -- To add an image you have to tap/click on the words "ADD IMAGES" in red.

3 -- Then, follow all the steps (Choose File, select the source, select the image, choose the album, and then tap/click SAVE).

4 -- Then, after the image is saved, you'll see the "Image Options" feature above the new picture you just saved.

@dooBdoo

Hey Doobs!

I followed your instructions to add a new photo and it worked!

Thank you so much!

Re: Avatar Uploading Problem

KingstonsMom — Thu, 02 Nov 2017 14:49:08 GMT

@dooBdoo

One more question, when I add photos, the default album is 'hidden' and I have to use the drop down menu to choose 'public' or 'profile' albums.

Can the default be changed from 'hidden' to one of the others?

Re: Avatar Uploading Problem

dooBdoo — Thu, 02 Nov 2017 23:44:57 GMT

Hi, @KingstonsMom! You're welcome! I'm so, so happy you found the instructions useful! Your sweet pup looks so lovable! As far as the default album choice goes, I always see "hidden" first. I haven't found a way to change that, but perhaps someone else has. Thanks for the update!