topic Re: Amazon Echo TSV Shipping Problem, Anyone Else? in Customer Care

Amazon Echo TSV Shipping Problem, Anyone Else?

GadgetGal42 — Wed, 25 May 2016 16:05:54 GMT

On 5/22 TSV, Amazon Echo, I ordered mid morning and paid Premium (Red) shipping. Item ships directly from vendor (Amazon). It had an EDD of 5/24. Ok, so I can understand the date being off by 1 day, 2 at the worst. I received an email on 5/23 saying it had shipped, however, UPS states that they have not even recieved the package from the vendor (Amazon). QVC took care of the Premium shipping cost, that is not the issue, the issue is that the vendor has provided shipping information 2 days ago and has not even turned the package over to UPS. My question is, is anyone else having issues with their shipment of Amazon Echo when it was ordered on May 22 as a TSV? I have contacted both QVC and UPS. Both companies hands are tied, this is a failure on Amazon's part.

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

ChynnaBlue — Wed, 25 May 2016 16:18:25 GMT

My UPS account says mine is out for delivery today.

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

GadgetGal42 — Wed, 25 May 2016 16:28:54 GMT

I am located in Alabama, UPS site says shipping info was sent from Newnan, GA location (vendor distribution center on 5/23), but package has yet to be handed over to UPS by shipper/vendor. That is only a half of a day's drive from where I am. Scratching my head. Sigh.

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

GadgetGal42 — Wed, 25 May 2016 16:56:29 GMT

I would not be totally suprised if an employee of Amazon or UPS took possesion of that package and that is why there is no further info than:

"A UPS shipping label has been created. Once the shipment arrives at our facility, the tracking status will be updated."

Label Created On:
05/23/2016

Estimated Delivery:
Tuesday, 05/24/2016, by 10:30 A.M.

Order Processed: Ready for UPS

QVC's Info:

Your order has been shipped. No changes can be made at this time.

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

DoneTryin — Wed, 25 May 2016 17:22:25 GMT

I did not request expedited shipping. I just checked the order status which indicates it was shipped from CA on Mon 5/23, arrived in UT on Tue 5/24. The EDD given is 6/1. Since I'm in CO, I think I'll get it on or before Sat.

Hope yours arrives sooner rather than later!

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

MalteseMomma — Wed, 25 May 2016 18:16:27 GMT

If I was going to by the "Amazon" echo I would buy it direct from Amazon!!!

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

GadgetGal42 — Wed, 25 May 2016 19:16:08 GMT

Amazon did not have any in stock on the day of TSV, nor did they offer the extras or the lower price. And... either way, it would still have shipped from the same vendor (Amazon) and the same distribution center (Georgia - due to my location) as I have already checked with Amazon. This is no fault of QVC's.

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

2bee — Wed, 25 May 2016 19:30:23 GMT

I'm in Maryland. Mine shipped on the 24th from California. Go figure....

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

DoneTryin — Wed, 25 May 2016 19:43:35 GMT

@MalteseMomma wrote:
If I was going to by the "Amazon" echo I would buy it direct from Amazon!!!

@MalteseMomma

They're supposed to have it back in stock around 6/9, & it will not include the 2 free Audible books & free skin that QVC included. I think some shoppers wanted the Echo for Fathers Day gifts & didn't want to risk not getting it in time by ordering from Amazon. The Q also offered free shipping which you wouldn't get ordering from Amazon unless you have a Prime membership.

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

Mz iMac — Wed, 25 May 2016 20:25:53 GMT

@2bee wrote:
I'm in Maryland. Mine shipped on the 24th from California. Go figure....

@2bee

That is strange. Amazon has a distribution warehouse in Delaware.

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

sunshine45 — Thu, 26 May 2016 02:56:06 GMT

i did not request expedited shipping.

i am in the maryland area.

mine has gone from west sacramento, to oakland, to san pablo......between the 22nd and the 25th.

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

sunshine45 — Thu, 26 May 2016 02:57:19 GMT

Mz iMac wrote:
myammie wrote:
I'm in Maryland. Mine shipped on the 24th from California. Go figure....
@myammie

That is strange. Amazon has a distribution warehouse in Delaware.

@Mz iMac

amazon also has a large distribution warehouse in maryland.

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

Barbara-QVC — Thu, 26 May 2016 05:46:20 GMT

@GadgetGal42 wrote:

On 5/22 TSV, Amazon Echo, I ordered mid morning and paid Premium (Red) shipping. Item ships directly from vendor (Amazon). It had an EDD of 5/24. Ok, so I can understand the date being off by 1 day, 2 at the worst. I received an email on 5/23 saying it had shipped, however, UPS states that they have not even recieved the package from the vendor (Amazon). QVC took care of the Premium shipping cost, that is not the issue, the issue is that the vendor has provided shipping information 2 days ago and has not even turned the package over to UPS. My question is, is anyone else having issues with their shipment of Amazon Echo when it was ordered on May 22 as a TSV? I have contacted both QVC and UPS. Both companies hands are tied, this is a failure on Amazon's part.

Hi @GadgetGal42,

I am sorry that your Echo did not arrive by the original estimated delivery date and I am glad that you called so that we could take care of the expedited shipping for you.

I just looked at your order and the good news is that it is scheduled for delivery by 10:30am today (5/26).

We appreciate your patience and I hope you enjoy your Echo!

Barb

Customer Care

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

VanDom — Thu, 26 May 2016 09:54:22 GMT

I also ordered it as TSV. Got a notification that mine is also coming from CA, estimated delivery date of June 1. Orginally I was told it would be here by the end of this week, then I was told they moved the date up to June 1st. I live in PA, doesn't make sense if they have distribution centers on the east coast, but maybe they were out of them at those warehouses. Shipping was free, so not much I can say.

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

Caaareful Shopper — Thu, 26 May 2016 10:42:33 GMT

I ordered the TSV Echo. Mine arrived yesterday, the 25th (DC metro area).

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

jackthebear — Thu, 26 May 2016 11:15:46 GMT

@MalteseMomma wrote:
If I was going to by the "Amazon" echo I would buy it direct from Amazon!!!

saw them at Lowes as well

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

DoneTryin — Fri, 27 May 2016 17:25:28 GMT

Got mine yesterday. Ordered it Sunday evening. 4 days - not bad

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

DsLastWife — Sat, 28 May 2016 15:54:27 GMT

First, I LOVE your quote! Who said that? LOL!

It doesn't make sense does it? Warehouse down the street. I don't have a shipping problem YET. Mine is OUT OF STOCK and ordered as TSV so I think it's Amazon shenanigans. If they don't get stock, Q says they will CANCEL?! waa.

I hope you receive yours soon and ME TOO!

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

Tissyanne — Sun, 29 May 2016 01:02:34 GMT

I am in Texas, and mine arrived within 3 days.

Re: Amazon Echo TSV Shipping Problem, Anyone Else?

sunshine45 — Sun, 29 May 2016 02:37:23 GMT

still waiting for mine......maybe tuesday?

it seems to be stuck in san pablo.