topic Re: THANK YOU Kim-QVC in Customer Care

THANK YOU Kim-QVC

sznk — Fri, 27 Oct 2017 13:18:37 GMT

My order had been screwed up for 6 weeks with no resolution in sight. I had contacted Q customer care several times during this period by email & phone. I either got canned replies or no reply at all.

Then I e-mailed social.team@qvc.com. In just 36 minutes I had a reply from Kim on the social team. She corrected the problem, and my order was shipped the next day and delivered 2 days later!

I am very grateful for her help. The social team seems to be the way to go when orders need fixing.

Re: THANK YOU Kim-QVC

Bri36 — Fri, 27 Oct 2017 13:24:23 GMT

That's really great that Kim was able to help you.

I don't understand why QVC Social has the ability to do things that customer service can't seem to take care of?

Re: THANK YOU Kim-QVC

qualitygal — Fri, 27 Oct 2017 13:30:28 GMT

Let's not look a gift horse in the mouth. Merely be thankful. Way to go Kim,

Re: THANK YOU Kim-QVC

wvumountiefan — Fri, 27 Oct 2017 14:08:42 GMT

I agree that the Social Team here on the Forums are very helpful!