topic Two Items Shipped in One Package in Customer Care

Two Items Shipped in One Package

SurferWife — Tue, 24 Oct 2017 02:46:30 GMT

Good evening CS,

I received a package today that had two items packaged together. However, I was charged shipping PER item, as they were ordered separately.

A284770 - $10.22 shipping
A275915 - $9.72 shipping

Please help me understand how 2 clothing items in the same envelope (not even a box) can cost $19.94 to ship. What calculation does QVC use?Please provide actual data that can explain this calculation

if QVC is going to start combining items then logic would dictate there should be one shipping charge, not two (or however many items are in the same package).

Re: Two Items Shipped in One Package

hopi — Tue, 24 Oct 2017 02:49:03 GMT

@SurferWife

ITA.......... had 3 clothes items shipped in one bag and charged an individual fee for all. My feeling is that if there is not reduced shipping on multiple items - pack them separately.

Re: Two Items Shipped in One Package

Kachina624 — Tue, 24 Oct 2017 03:02:17 GMT

Logical or not, they're now shipping multiple items in the same package. That means when they lose a package, you not only lose one item but may lose several. I'd rather they piggy back items than raise shipping rates. This has been going on for several weeks, not new.

Re: Two Items Shipped in One Package

Tissyanne — Tue, 24 Oct 2017 03:15:13 GMT

I would not pay the shipping charges mentioned here for blouses, regardless of how many packages they sent them in. I see $3.00 shipping on the website for these.

Re: Two Items Shipped in One Package

Kat13 — Tue, 24 Oct 2017 03:43:29 GMT

The same thing happened to me also. My shipping wasn't as expensive as yours but I did get charged for 2 items in the one box. Maybe it's the weight of both????

Re: Two Items Shipped in One Package

SurferWife — Tue, 24 Oct 2017 03:44:12 GMT

@Tissyanne wrote:
I would not pay the shipping charges mentioned here for blouses, regardless of how many packages they sent them in. I see $3.00 shipping on the website for these.

@Tissyanne. I understand that is what you see but it is not what I get to pay for shipping.

Re: Two Items Shipped in One Package

SurferWife — Tue, 24 Oct 2017 03:49:05 GMT

@Kat13 wrote:
The same thing happened to me also. My shipping wasn't as expensive as yours but I did get charged for 2 items in the one box. Maybe it's the weight of both????

@Kat13...I don’t think that could be it. I ordered the two items days apart and the shipping calculated was for each item. Who knows? I have a feeling I won’t get a response from CS.

Re: Two Items Shipped in One Package

SurferWife — Tue, 24 Oct 2017 03:51:09 GMT

@Kachina624 wrote:
Logical or not, they're now shipping multiple items in the same package. That means when they lose a package, you not only lose one item but may lose several. I'd rather they piggy back items than raise shipping rates. This has been going on for several weeks, not new.

@Kachina624...I guess it’s relative. Even if it has been in place for a few weeks, I personally consider a few weeks as still being fairly new. It’s not like it’s been a few months. I just experienced it for the first time today.

Re: Two Items Shipped in One Package

Venezia — Tue, 24 Oct 2017 06:17:10 GMT

@SurferWife- It is a relatively new practice and I have to wonder if that's why there are so many "technical issues" (the words of the CS rep I chatted with tonight) in the shipping department.

I got two different orders in the same package last month and I admit it surprised me, how they managed to put them together (but couldn't combine the S&H). They were both clothing items, too.

At least you got your orders; more than I can say for the two of mine that still haven't left the warehouse after more than a week (hence the chat and the "technical issues"). I did ask what the "technical issues" were but got the standard "I don't have that information" response.

QVC really needs to get its act together. If whoever is in charge of the shipping department (and I mean at the executive level) can't do better than this, it's time they found someone new to take over.

Re: Two Items Shipped in One Package

Lila4Now — Tue, 24 Oct 2017 08:22:28 GMT

QVC sticks it to their customers with their excessive shipping charges. If you find something you like, go look at other sites. That's what I do, and the vast majority of the time I don't have to pay shipping.

Re: Two Items Shipped in One Package

Tribesters — Tue, 24 Oct 2017 10:15:40 GMT

I just had this happen too. I think I ordered on the same day but hours apart. I ordered the Super Cloths & some collapsible market totes. The box had been opened & had clear tape over the brown paper tape. It looks like they opened the box to slide the cloths inside. I don’t mind if they do this but I think we should get some discount on the shipping.

Re: Two Items Shipped in One Package

SXMGirl — Tue, 24 Oct 2017 10:21:47 GMT

@SurferWife, thanks for starting this thread. I always like to have items combined, but I apparently have not been paying attention to the shipping. Maybe one of the CS reps on the board can explain the procedure for the shipping charges on combined items.

Re: Two Items Shipped in One Package

haddon9 — Tue, 24 Oct 2017 10:25:46 GMT

I'm curious as to why you're paying such a high price for shipping when it says $3.00?

As for the high shipping that was combined what did customer service say about it? Did they not want to offer you a refund on it evern when you pointed out that it was two tops which cost you over $19.00 to ship?

Re: Two Items Shipped in One Package

Gabidog — Tue, 24 Oct 2017 10:39:29 GMT

So I placed one order for two items. One had free s&h and the other was the QVC s&h fee. Each item was sent in a separate box with two return labels. I did have to return them but rather than using the pre-printed labels that I like to use for tracking I returned both items in one box and sent my way...ups. I think it was a little cheaper than using the two labels and two boxes. All I know is shipping and returning is getting too costly for what you get. Rather than six easy pays on a thirty dollar item I would like free shipping and returning! Also, I had to return an item to Amazon. I got a credit the day I took the package to ups. QVC takes weeks to get a credit.

Re: Two Items Shipped in One Package

RespectLife — Tue, 24 Oct 2017 14:48:43 GMT

@haddon9

@Tissyanne

The standard shipping rates listed are for the continental US only. If you outside (Alaska, Hawaii, US Territories) you pay a LOT more in shipping. I believe that is the case with the OP.

@SurferWife

I TOTALLY agree with you! I have had this happen several times. If I am going to pay individual shipping without a discount for combining...I want it SHIPPED separately.

I also don't like that they combine items with no relavanc AND put it all on one receipt in the same bag.

Now should I wish to return one item, the label is gone and used. I would have to find a printer and recreate and invoice/label should the other need to be returned.

@Moderator

You need to assist the OP. That is totally unfair. A partial shipping credit is due her please.

Thank you.

Re: Two Items Shipped in One Package

PINKdogWOOD — Tue, 24 Oct 2017 17:32:07 GMT

@SurferWife I suggest you email the Q directly via the customer serv page. Explain what happened. Someone will respond back to you, they always have with me. I've always been able to get satisfaction.

And/or do a live chat, I've found this works too most times. Send an email for sure though.

Re: Two Items Shipped in One Package

Catiele — Tue, 24 Oct 2017 21:38:02 GMT

Fair return fees is what is needed.

Re: Two Items Shipped in One Package

Lila4Now — Wed, 25 Oct 2017 00:18:47 GMT

People, as long as you pay those excessive shipping charges, QVC will continue to charge them, and increase those charges. Take a couple minutes and go look at other sites that do offer free shipping, and returns! Before you get heavy in to your Christmas shopping, check the prices and shipping charges on other sites. QVC is sticking it to their customers!

Re: Two Items Shipped in One Package

Venezia — Wed, 25 Oct 2017 04:38:28 GMT

@Lila4Now- Believe me, I've always comparison shopped. I buy from QVC when they are the only retailer who has what I want (some brands are exclusive) or when they have the best overall deal (including any S&H).

However, for a lot of people, QVC remains the most convenient option. That doesn't mean QVC shouldn't address the issue of their shipping charges and return fees. They seem to have gone the opposite way from just about every other online retailer - instead of reducing these fees, they made the change a few years ago not to refund the original S&H, when an item is returned. So the customer gets hit both ways. It's become very expensive now just to "view" an item in your hand and I no longer buy anything like shoes or boots from them. Too hit or miss.

Re: Two Items Shipped in One Package

Nataliesgramma — Wed, 25 Oct 2017 09:18:00 GMT

It wouldn't be so bad if purchases came within a couple days, but the processing time and whatever "Mail innovations & Sure Post" does with the packages going all over the place.....is just awful....