topic Re: Order missing in cyberspace?? in Customer Care

Order missing in cyberspace??

equss — Fri, 20 Oct 2017 18:44:23 GMT

I placed an order a few nights ago when they had the 4 hr 4 easy pay offer. I'm thinking it didn't go through because it isn't listed under order status and I never received an email. Is there a chance it could still show... certainly don't want to reorder and end up being charged for two. Has anyone ever had it take days..... I generally get an email within hours. Tia

Re: Order missing in cyberspace??

Deb0509 — Fri, 20 Oct 2017 18:47:24 GMT

I placed an order during one of those 4 hour 4 easy pay times and it didn't show up until the next day. Good thing that I noticed it because it was at a higher price than when I had ordered it!! You really have to watch things carefully.

Re: Order missing in cyberspace??

homedecor1 — Fri, 20 Oct 2017 18:47:48 GMT

This has happened to me when I've ordered using my IPad. I think order went thru but it didn't. I would call CS they maybe able to see it or can let you know if it didn't.

Re: Order missing in cyberspace??

Anonymous — Fri, 20 Oct 2017 18:50:42 GMT

Hi @equss if you would like us to look into this for you email us at QVCSocialTeam@qvc.com with the Item Number if you do not have an Order Number.