topic Re: Sweepstakes Entry malfunctions in Customer Care

Sweepstakes Entry malfunctions

misschristy — Tue, 24 May 2016 13:18:57 GMT

I just entered the sweepstakes today 5/24 at 9:15 a.m. I had not entered since yesterday early in the day and was not on the computer after midnight. It's telling me I already entered today. I sent an e-mail to QVC because this is a glitch that needs to be fixed.

Re: Sweepstakes Entry malfunctions

Serenity-Now — Tue, 24 May 2016 13:22:23 GMT

I've had this happen to me twice, and missed out on being able to enter into the contest. I have been careful about my timing, but it still says that I've aleady entered for the day, even though it has been well over 24 hours. At this point, I'm getting an entry in every 2 days instead of every day. Even if they fix this, that means we've missed out on possible opportunities to win, which is a bummer.

Re: Sweepstakes Entry malfunctions

HULAGIRL — Tue, 24 May 2016 13:25:38 GMT

Me too...........tried on my iPhone this morning after waking up......it told me I had already entered once today.....not true! I just tried again on my laptop and it told me the same thing..............what's going on. This happened to me the other day, too and I was afraid to try again. This doesn't fare well for a legitimate sweepstakes!!

Re: Sweepstakes Entry malfunctions

SeaMaiden — Tue, 24 May 2016 13:31:22 GMT

Ladies.... If the state of this website not working properly ever and the big mess with using it for the consumer is not important to them... do you REALLY THINK that if you can enter their sweepstakes or not is of great importance?? They could care less. I would just move on and get over it. I would not waste your time complaining.

Re: Sweepstakes Entry malfunctions

Susan-QVC — Tue, 24 May 2016 13:37:45 GMT

@misschristy I am sorry you and others are having an issue entering the sweepstakes. There are a couple of things that you can try.... Be sure that it has been 24 hours since your last entry, if it has been then another option I might suggest is clearing your cookies or try using another browser.

Hope this help !!!

Susan Q-Social

Re: Sweepstakes Entry malfunctions

nanalinda — Tue, 24 May 2016 13:59:10 GMT

that just happened to me also

Re: Sweepstakes Entry malfunctions

Lipstickdiva — Tue, 24 May 2016 14:48:04 GMT

It has happened to me twice. Once I hadn't even entered at all the day before but I got a message that I had already entered that day.

Re: Sweepstakes Entry malfunctions

Eva-QVC — Tue, 24 May 2016 17:29:22 GMT

@misschristy wrote:

I just entered the sweepstakes today 5/24 at 9:15 a.m. I had not entered since yesterday early in the day and was not on the computer after midnight. It's telling me I already entered today. I sent an e-mail to QVC because this is a glitch that needs to be fixed.

Hello @misschristy - I'm sorry you are having trouble entering our contest. We are taking a look at it and hopefully it will be easier to enter going forward. Thanks for your patience and good luck in the sweeps!

I have an update @misschristy - There is a 24 hour window for entering meaning it is 24 hours since the last time you entered and not just because it's a new day. I hope this helps.

Re: Sweepstakes Entry malfunctions

Carol08 — Tue, 24 May 2016 23:14:31 GMT

This happened to me 2 times. I was told that I had already entered the Sweepstakes for that day, and to wait 24 hours. i did NOT enter the Sweepstakes that day. This is too much hassle to contend with, and I am glad that I am not the only one having problems.

Re: Sweepstakes Entry malfunctions

Lila4Now — Wed, 25 May 2016 04:49:44 GMT

It's doing the same thing to me. I haven't been able to enter for a couple days now.

Re: Sweepstakes Entry malfunctions

Lila4Now — Wed, 25 May 2016 04:53:19 GMT

I love the way the QVC person tries to make it sound like it's our computer. My friend, it's not! Anytime there is an issue with your website, the same suggestions are given. Everytime it's been the web site. May I suggest you get some people in your IT department that know more about running a web site?

Re: Sweepstakes Entry malfunctions

NickNack — Wed, 25 May 2016 16:58:19 GMT

Well, now I'm irritated. I believed that the sweepstakes was on a 24 hour cycle. Yesterday I entered at 11:00 a.m. Just now (1:00 p.m.) I tried to enter, and it told me I'd already entered once today. It really is frustrating.