topic Re: Zappos sent wrong shoes and gave me a $50.00 coupon as an apology. in Customer Care

Zappos sent wrong shoes and gave me a $50.00 coupon as an apology.

gardensla — Sat, 14 Oct 2017 17:21:33 GMT

And, they sent me a return label. And they've already credited my card even before I've returned the shoes.

Just saying that while QVC is actually pretty great about making it right when they get it wrong, this little bit of extra engenders all kinds of goodwill.

Something to consider.

Re: Zappos sent wrong shoes and gave me a $50.00 coupon as an apology.

I am still oxox — Sat, 14 Oct 2017 17:27:11 GMT

Zappos has amazing customer srvice

Re: Zappos sent wrong shoes and gave me a $50.00 coupon as an apology.

NicksmomESQ — Sat, 14 Oct 2017 17:33:22 GMT

They have always gone above & beyond for me!! They’re an excellent company!! 👠 👡 👢 👟

Re: Zappos sent wrong shoes and gave me a $50.00 coupon as an apology.

NycVixen — Sat, 14 Oct 2017 17:44:13 GMT

The thing I strongly dislike about QVC is that when they send you a defective item that you'd rather keep or is sold out they don't come out and offer a discount. I've had to push for one and ask for more when it was inadequate. It would be nice if QVC would learn that if they send you the wrong or an 'as is' item that they should go above and beyond to make it right.

In the case you send it back, you have to be a hawk to make sure the original S/H is credited and that you're not charged for the return. Not customer friendly IMO.

Re: Zappos sent wrong shoes and gave me a $50.00 coupon as an apology.,

SeaMaiden — Sat, 14 Oct 2017 18:22:23 GMT

@gardensla wrote:
And, they sent me a return label. And they've already credited my card even before I've returned the shoes.

Just saying that while QVC is actually pretty great about making it right when they get it wrong, this little bit of extra engenders all kinds of goodwill.

Something to consider.

@gardensla That is called GOOD CUSTOMER SUPPORT SERVICES that QVC no longer has.

Re: Zappos sent wrong shoes and gave me a $50.00 coupon as an apology.

IMW — Sat, 14 Oct 2017 18:10:02 GMT

Excellent! That's how you remain a customer for life.

Re: Zappos sent wrong shoes and gave me a $50.00 coupon as an apology.

itsmagic — Sat, 14 Oct 2017 19:15:45 GMT

And I just love how you order something from Zappos one day and there it is on your doorstep the next day!

Re: Zappos sent wrong shoes and gave me a $50.00 coupon as an apology.

SharkE — Sun, 15 Oct 2017 18:01:50 GMT

I told HSN this morning the top I ordered on the 11th is still in packaging and they was getting as bad as Q LOL She laughed. Guess closer to xmas we get the worse it will be. I 'd forgotten about that.

Re: Zappos sent wrong shoes and gave me a $50.00 coupon as an apology.

Moonchilde — Mon, 16 Oct 2017 22:53:29 GMT

@NycVixen wrote:
The thing I strongly dislike about QVC is that when they send you a defective item that you'd rather keep or is sold out they don't come out and offer a discount. I've had to push for one and ask for more when it was inadequate. It would be nice if QVC would learn that if they send you the wrong or an 'as is' item that they should go above and beyond to make it right.

In the case you send it back, you have to be a hawk to make sure the original S/H is credited and that you're not charged for the return. Not customer friendly IMO.

I’ve just had to return an item that arrived broken. The slip is marked broken/defective and there is broken glass at the bottom of the box (away from fingers). I’m wondering -

1) Will they even notice and will they ship it out to someone on wait list

2) Will they ship it back to me, lol - it’s sold out and only available “as is” and I asked for another one

3) Whatever happens, even though it’s a broken item, will they still deduct return shipping and will I have to call them

Re: Zappos sent wrong shoes and gave me a $50.00 coupon as an apology.

suburbanone — Tue, 17 Oct 2017 00:26:02 GMT

I ordered a pair of $55 Keen sandals for my 7 yr old last summer and they were not a good color for him. I called to exchange for another color and they told me I could go ahead and donate the Keen;s to someone or a charity and they would still send me my color of chouce. These were brand new! All free of course. I was shocked. I did donate the shoes and it was a win win situation. I have very high regard for Zappos.

Re: Zappos sent wrong shoes and gave me a $50.00 coupon as an apology.

brandiwine — Tue, 17 Oct 2017 19:26:51 GMT

This is called customer service. I had a similar experience with Amazon. The Q could learn from this.