topic Re: ups or usps in Customer Care

ups or usps

Nicecupoftea — Sat, 14 Oct 2017 00:10:59 GMT

When I see that my order is being delivered by usps I am annoyed. I requested that my orders be sent by ups even if more expensive. This has not been done. I am tempted to cancel when I see ups is handing over to usps. It just adds days to the expected delivery and my mail is delivered at varying times. A couple of times as late as 10pm. I am looking at Amazon a lot more lately in view of the above.

Re: ups or usps

StylishLady — Sat, 14 Oct 2017 00:20:14 GMT

My experience with shipping via USPS has had a coupe of really bad experiences. I concluded that no human being actually reads the address on the carton. If the scanner can't do the job, your package can get sent back and forth and maybe eventually back to you. I'm not sure if UPS has the same problem.

Re: ups or usps

homedecor1 — Sat, 14 Oct 2017 00:31:31 GMT

@Nicecupoftea

I just got 2 packages from Amazon & not only were they delivered 2 days later than I expected - they came from UPS vs USPS. The vendor I ordered from is in Chicago, IL it was not a direct Amazon ship.

(No big deal).

I happened to be home and finally saw the UPS guy. I asked him why my packages from QVC start as UPS and then end up being delivered by USPS.

Now, I don't know if this is fact but this was his answer:

"When the US Postal System was failing the government stepped in with a "bailout" for them -- the agreement was a certain % of packages in our area he said approximately 30,000 packages are RE-ROUTED weekly (mainly small envelopes, small boxes, etc.) to the local USPS facility and processed for USPS delivery (eventhough they started as a UPS delivery). This adds 2-4 days extra delivery time." (FedEx, Surepost & one other he mentioned are also involved in this re-routing)

He also stated : Many customers are feeling the price increase using UPS now -- the rates are going up (esp. during holiday season coming) to make up for the "shortfall revenue" UPS is missing.

I'm OK with waiting for my packages from vendors as I never order things I need in a hurry -- for that, I will try to find in a local store.

I've also had things delivered by UPS at 9:30 at night. I am in a gated community and I can hear that truck coming a block away!

Re: ups or usps

gizmogal — Sat, 14 Oct 2017 00:33:13 GMT

QVC is not giving us much choice about how shipping will be handled. But you can make UPS deliver instead of handing off to,the post office system.

Because I am a UPS My Choice member ($40/year) I can get all the Smartpost shipments that would be handed off to USPS kept by UPS for direct delivery by them. Done for free by UPS on request.

Those who who sign up for the free version of UPS My Choice can still have the same privilege of asking UPS to keep it and do the delivery, but for every package redirected that way it is $3.50, payable through PayPal orva credit card. Once you are asking for more than a 10 or so deliveries to be changed every year, it’s worth the $40 to have it done for free.

So you can let a few orders through the Smartpost handoff to USPS if you’re not in a hurry or don’t much care, and then My Choice lets you request the UPS go all the way for delivery of orders you really want with less delay or hassle forva modest fee. Or sign up for the annual fee and every package can automatically go end to end via UPS.

You do have choices with My Choice, if not QVC.

Re: ups or usps

tsavorite — Sat, 14 Oct 2017 00:46:22 GMT

It is much longer....lot's of my orders have taken 10 to 13days....a local post office in my state gets them and then for some reason no further updates and they can sit as long a 7days and then magically my local post office will get them.

Remember when Q had the all day Crede Silver Sale...finally got one of the items I ordered that day....2 others are still on the way....Q shipped them days later....they are out there somewhere.

Re: ups or usps

lucymo — Sat, 14 Oct 2017 00:50:10 GMT

I hate it when my packages are sent Sure Post because it adds too much time to delivery. Whether I need the item(s) or not, I want to see them as soon as possible. But it isn't always the type of shipping, it's the time it takes to ship. I have an order coming now that was shipped the day prior to the EDD. I'm pretty sure this one will go four to five days past the EDD. Yes, it is shipped by the dreaded Sure Post too so that will add to the time in transit.

Re: ups or usps

Goldengate8361 — Sat, 14 Oct 2017 00:58:16 GMT

@Nicecupoftea I totally agree with you. UPS is much, much better. I always prefer UPS!!!

Re: ups or usps

I am still oxox — Sat, 14 Oct 2017 01:00:30 GMT

My Sure Post packages are at times delivery deliverly to me rather to the loacl Post Office and then to me.

I am not sure how the OP requested that her packages be deleiverd UPS, I reaslly wish there was a way we could do that

Re: ups or usps

BirdieGal — Sat, 14 Oct 2017 01:31:28 GMT

9 times out of 10 when something says it is coming surepost, I check the tracking number and there’s a message from UPS saying that they will be in my area and will deliver it instead.

I like that.

Re: ups or usps

Silkeej — Sat, 14 Oct 2017 01:40:37 GMT

You will find most companies today are using UPS and then delivering with USPS. It must be a cheaper way for them to ship even if you are paying and because they are using both it does take more time for delivery. As far as I know, you can't decide how your items will ship. It's just not an option, however, UPS will give you the option to have them deliver if you want to pay more to have them not hand off to the USPS. I think as I remember its like 3.50 or so on top of what you paid QVC or whomever. So your shipping cost goes way up. The problem I find with Amazon is that they have private contractors they are using a lot who deliver your packages most just dump your package on the porch, they don't knock or ring the doorbell you find it by accident that is if someone doesn't lift it off your porch. I prefer either UPS or the USPS for package delivery.

Re: ups or usps

Kachina624 — Sat, 14 Oct 2017 01:53:06 GMT

I haven't seen the UPS truck for weeks. All my Amazon packages are now being delivered by the USPS, even big bags of heavy dog food. It's a real struggle for my petite mail carrier.

We might as well face it ladies, the good old days of parcel delivery are over. The Internet killed it with overwhelming success, more than any single entity could handle.

I think UPS has been under the gun to speed things up. You'll notice you see those "we'll be in your area so we'll deliver it" notices when they're about to exceed the EDD.

All I can say is shop and mail early because it's going to be a mess. There will be whining and sniveling like we've never heard before. The "QVC ruined my Christmas" stories from first-time posters will abound. Just wait.

Re: ups or usps

KathyM23 — Sat, 14 Oct 2017 01:58:54 GMT

I have not noticed any extra time when my packages come delivered by the USPS with my mail. Mailman puts the bag on my porch, same as UPS. Perhaps there is a difference in a day, don't know as my packages arrive quickly after shipped by QVC The difference is when they come by USPS the package is clean, untorn and in good condition, able to be re-used for returns if necessary. When the package is delivered from UPS, the envelope is dirty, has black track marks looks like it was run over by a truck (probably caught in a conveyor belt). Sometimes actually has holes in it. I pick the bag up with my fingertips and definitely must wash my hands immediately after handling a UPS delivered bag. Don't know why they have to be so dirty - must be careless handling at the distribution centers.

If there is anything that holds up my orders, it is the processing time at QVC. Sometimes processes quickly, other times stays in processing a week or more. I currently have two items still in processing that were ordered before two items I received today. All clothing and all but one the same vendor.

Re: ups or usps

GCR18 — Sat, 14 Oct 2017 03:31:52 GMT

I have no issue with USPS delivering my packages. I am not crazy about how they manage to squeeze them in my mailbox though. If the package starts out at the Q on USPS, it takes forever and takes a scenic route. If it ships UPS then handed over to USPS, I usually get it the same day it's handed off.

Re: ups or usps

Nataliesgramma — Sat, 14 Oct 2017 10:52:11 GMT

The more my packages get handled...the worse the package looks when I finally get it.

I ordered some slouch boots from Kohls....they shipped the boots in a shoe box....in a plastic bag... it was totally flat by the time I got it UPS surepost...

I have them stuffed with newspaper to get the shape back into them

Re: ups or usps

SahmIam — Sat, 14 Oct 2017 13:06:15 GMT

In my area, UPS wins. USPS service is horrible and my area has been repeatedly voted/ranked in the top 5 of the WORST in the nation.

The number of items that I have NEVER received but show "delivered" equals a cost of almost 2 grand that QVC has lost. Yep. No matter how much I complain and to whom, jewelry items are still sent via USPS. Currently dealing with 2 items that have "walked" as of yesterday. It's HORRIBLE.

One thing I've found out via this nightmare is that the VENDOR chooses how they want their items to be shipped, NOT QVC. When I found this out, I made the attempt to contact those vendors whose items I would love to own but can't/don't because my USPS branch hires thieves. No response from any vendor other than 1 who sent a canned response.

I'm at a loss as to what to do other than to stop ordering from QVC. Of course, the CHEAP stuff gets to me.....but not the "good" stuff.

Re: ups or usps

I am still oxox — Sat, 14 Oct 2017 14:21:01 GMT

I am not sure about the vendor, I have had Denim and Co items shipped via, UPS, Sure Post and USPS.

I think it has become luck of the draw I would gladly pay an up charge to get my items more in a more timely manner

Re: ups or usps

sunshine45 — Sat, 14 Oct 2017 16:18:33 GMT

i much prefer UPS......my driver is friendly and efficient. sometimes, even though it is supposed to be handed off to USPS with smartpost, UPS makes a note and says that they will be delivering it instead.

most of my amazon deliveries come via amazon delivery......usually an unmarked car or truck and the driver wearing an amazon vest.