topic Re: I've only been receiving half of my return labels in Customer Care

I've only been receiving half of my return labels

deedledeedeedle — Tue, 10 Oct 2017 03:47:46 GMT

Not sure if the missing part of the return label is to deter returns, but I've been noticing this since June. Now I have an item I'd like to return but all the detail including my name & the item Number was not included, so I have no official invoice with the attached return label. What's going on?

dee

no, I do not care to print my own label since I do not have a printer.

Re: I've only been receiving half of my return labels

makena — Tue, 10 Oct 2017 04:05:38 GMT

I've had that happen on occasion. Not sure why. I always pay up front anyway and rarely will use the label except now since they offer the free exchanges. I guess your only other option would be to call CS and have them mail you one.

Re: I've only been receiving half of my return labels

liliblu — Tue, 10 Oct 2017 04:23:07 GMT

@deedledeedeedle wrote:
Not sure if the missing part of the return label is to deter returns, but I've been noticing this since June. Now I have an item I'd like to return but all the detail including my name & the item Number was not included, so I have no official invoice with the attached return label. What's going on?

dee

no, I do not care to print my own label since I do not have a printer.

If you go online you can print a return label.

Re: I've only been receiving half of my return labels

elruth — Tue, 10 Oct 2017 05:34:16 GMT

no, I do not care to print my own label since I do not have a printer.

If you go online you can print a return label.

How can the OP go online and print a return label since she said she doesn't have a printer? Confused.

Re: I've only been receiving half of my return labels

Kachina624 — Tue, 10 Oct 2017 06:43:19 GMT

I've had the two parts of the label arrive detached but both sections have always been in the bag.

Re: I've only been receiving half of my return labels

sarahpanda — Tue, 10 Oct 2017 09:58:00 GMT

My return labels are usually stuck, and I mean 'stuck' to the inside of the bag and trying to peel them out of the bag usually causes tears in the label...So frustrating !

Re: I've only been receiving half of my return labels

GSPgirl — Tue, 10 Oct 2017 11:19:54 GMT

@elruth wrote:
no, I do not care to print my own label since I do not have a printer.
If you go online you can print a return label.

How can the OP go online and print a return label since she said she doesn't have a printer? Confused.

Huh? Go back and read the post again.

Re: I've only been receiving half of my return labels

GSPgirl — Tue, 10 Oct 2017 11:22:52 GMT

@jackkeepoo wrote:
My return labels are usually stuck, and I mean 'stuck' to the inside of the bag and trying to peel them out of the bag usually causes tears in the label...So frustrating !

That’s where I sometimes find them. I think they need to copy HSN in the way they do returns. I get a notification as soon as the package has been scanned by UPS or USPS. I also never have an issue with their labels. Since you are one company now, I would think you could have the same policies.

Re: I've only been receiving half of my return labels

Sooner — Tue, 10 Oct 2017 12:57:42 GMT

I have noticed that sometimes at least things shipped from the manufacture don't have return labels.

Re: I've only been receiving half of my return labels

2blonde — Tue, 10 Oct 2017 13:26:55 GMT

@Sooner wrote:
I have noticed that sometimes at least things shipped from the manufacture don't have return labels.

Yes, I have noticed that too.

Re: I've only been receiving half of my return labels

SeaMaiden — Tue, 10 Oct 2017 15:06:27 GMT

@deedledeedeedle wrote:
Not sure if the missing part of the return label is to deter returns, but I've been noticing this since June. Now I have an item I'd like to return but all the detail including my name & the item Number was not included, so I have no official invoice with the attached return label. What's going on?

dee

no, I do not care to print my own label since I do not have a printer.

@deedledeedeedle You can go to the library and use the tax payer funded free computers and print off the lable for free.

Re: I've only been receiving half of my return labels

DJs mom — Tue, 10 Oct 2017 15:48:33 GMT

You can get your order number from your account online and just copy that information on a sheet of paper and insert it with your return. Any information they need can be found using your order number.