topic Re: RETURNS in Customer Care

RETURNS

Chatyone 2 — Tue, 03 Oct 2017 21:12:02 GMT

I am shocked that it takes three wks to have a return show up on my account.. It never took that long before .. you had me calling the post office and told me that the post office never scanned my return and insinuated I didnt return the item.. very disappointing .. this needs to be improved

Re: RETURNS

GSPgirl — Tue, 03 Oct 2017 21:16:22 GMT

@Chatyone 2 wrote:
I am shocked that it takes three wks to have a return show up on my account.. It never took that long before .. you had me calling the post office and told me that the post office never scanned my return and insinuated I didnt return the item.. very disappointing .. this needs to be improved

YES! I completely agree with you and I live on the East coast. There is no reason it should take this long. They need to learn from HSN. I receive an email the next day stating that the return has been received. Now why can’t QVC do that consistently? What is going on with this company that I used to love????

Re: RETURNS

nomless — Tue, 03 Oct 2017 21:20:57 GMT

Agree! I returned an item 5 days ago, and apparently it hasn't even been scanned yetq. I suppose it''s still at the location I mailed it from waiting for pickup. Sigh.

Re: RETURNS

NicksmomESQ — Tue, 03 Oct 2017 21:52:15 GMT

I’m having the same issues. When I check the status of my returns it says that there is no information available. When I call customer service they say there is no tracking information!! Then suddenly out of nowhere my return is marked as received. Meanwhile I’m a nervous wreck until my return is acknowledged. I just went through this with a laptop I returned.Not fun!! No way to treat customers!!

Re: RETURNS

racada — Tue, 03 Oct 2017 21:52:22 GMT

"I am shocked that it takes three wks to have a return show up on my account.. It never took that long before .. you had me calling the post office and told me that the post office never scanned my return and insinuated I didnt return the item.. very disappointing .. this needs to be improved"

Once again, I have to completely agree! Returns, exchanges, packaging....all of it has hit an all time low. I have no idea what the problem is, but there is a problem and QVC needs to acknowledge and fix it soon. I just don't understand how this can be going on for this long, considering it hasn't been a problem in the past. If they are trying to implement new procedures and those procedures aren't working, the very least they could do is revert to the "old" way until they can figure out what they are doing.

And then to have QVC be blaming the customer for their failures is unacceptable.

Re: RETURNS

ruthbe — Tue, 03 Oct 2017 22:44:43 GMT

I live in Arizona. I can take a good 3-4 weeks , Sometimes longer from the time I mail to the time for the refund. UGH!!!!!!

Re: RETURNS

Piperdellilah — Wed, 04 Oct 2017 14:48:56 GMT

I am here for the same reason. I returned a pair of boots a week ago and it still says "status unavailable" this is so frustrating. By now, it should have some updates! I guess i will have to call CS.

Re: RETURNS

CAcableGirl2 — Fri, 06 Oct 2017 01:57:07 GMT

I don't care if its a $10 item or an expensive piece, I always get a receipt from the post office when I drop it off. I waited nearly 2 weeks while my package sat at the post office, but once the tracking was updated, it took only a couple of days for QVC to get the box. My frustration is with the post office. Unless I have a receipt I would be left wondering what happened to my return, plus, the post office has been known to "liberate" gift cards right out of letters, as my friend bought a target gift card, put it in a birthday card, mailed to Arizona, and the birthday card arrived without the gift card. She contacted Target and they told her it has been redeemed in the same town that she mailed it!

Re: RETURNS

Nightowlz — Sun, 08 Oct 2017 16:59:33 GMT

@CAcableGirl2 wrote:
I don't care if its a $10 item or an expensive piece, I always get a receipt from the post office when I drop it off. I waited nearly 2 weeks while my package sat at the post office, but once the tracking was updated, it took only a couple of days for QVC to get the box. My frustration is with the post office. Unless I have a receipt I would be left wondering what happened to my return, plus, the post office has been known to "liberate" gift cards right out of letters, as my friend bought a target gift card, put it in a birthday card, mailed to Arizona, and the birthday card arrived without the gift card. She contacted Target and they told her it has been redeemed in the same town that she mailed it!

@CAcableGirl2 I'm not going to post office if I have to return something. I just use the return label & put back in my mailbox.

If it won't fit I watch for the mailman & give it to him.

Our post office won't give you a receipt for these Q return packages for some reason.

Q will issue me credit since the package is supposed to be insured from what Q customer service has told me. I'm not paying for something I returned even if it gets lost.

Re: RETURNS ---- PLEASE PLEASE REVIEW YOUR SERVICES

Soco — Sun, 22 Oct 2017 03:05:37 GMT

I'm so glad it's not just me, questioning the sloooowness of QVC on processing returns. I'm in California, and I'm lucking if it is received after 2 weeks from the return ship date, then wait for my credit to appear is another week at least. It is not just a one time incident, it has been consistant on every item returned, plus having to pay for the return shipping AND stocking fee. In comparison to HSN, QVC is on the bottom of ratings when it comes to returns. HSN items I return are shipped, received and credited all in 1 week from shipping, plus no restocking fee and free shipping on the first 6 returns on an annual basis. I agree QVC could certainly review and follow suite on HSN policies related to returns. I now think twice before I buy through QVC.

Re: RETURNS ---- PLEASE PLEASE REVIEW YOUR SERVICES

SahmIam — Sun, 22 Oct 2017 18:49:21 GMT

From what I have been told via QVC (repeatedly) as well as the USPS and various individuals in management at USPS, the problem lies with the 3RD PARTY CONTRACTOR THAT QVC HAS HIRED TO PICK THESE ITEMS UP.

I put that in caps because so many are unaware of this. You drop off your package and it is NOT PICKED UP UNTIL A SPECIFIC NUMBER/WEIGHT OF PACKAGES HAS BEEN REACHED. This explains why a package may go out the same day OR sit for 1,2 3 weeks and then suddenly move.

I don't have this issue when sending something back UPS. Can anyone remember the LAST TIME QVC RETURNED VIA UPS? I can...it was almost 2 years ago. However, HSN returns are 99% of the time via UPS. My return is usually credited to my account after 3 days. With QVC, it's averages 14 DAYS FROM DROP OFF BECAUSE I CALL AND DEMAND THE CREDIT.

Folks, start calling and demanding the credit after the 14th day IF you have not received a credit to your card by then. It's QVC's policy and the more who call and force CS to do this, PERHAPS (though I doubt it), the Upper Ones will make some changes.

Re: RETURNS ---- PLEASE PLEASE REVIEW YOUR SERVICES

Nadine O — Mon, 23 Oct 2017 13:58:14 GMT

I have found that spending a little more money and NOT using the QVC label but going to the post office and using first class, I get tracking and the package is there the next day. It works out so much better for me. I just need to make better purchases to avoid returns as much as possible.

Re: RETURNS

abbyrose4 — Mon, 29 Jan 2018 19:51:27 GMT

so having a terrible time with QVC processing returns and issuing credits to my account they blame the weather yeah ok it takes forever to get packages this is a multi billlion dollar business they need to hire more help to keep their customers happy clothes are long and crappy looking I am goin back to Macy's for my needs alot less money when you are being billed for items returned, paying finance charges that are not refunded, and paying a return fee I can do better in person try item on, pay, and leave with no stress

Re: RETURNS

abbyrose4 — Mon, 29 Jan 2018 19:56:31 GMT

i am tired of them saying call the post office i use their smart label I am still waiting for item ordered beginning of January

Re: RETURNS

Hetshepshut — Mon, 29 Jan 2018 20:04:20 GMT

The return process for QVC is horrible. My last return took over three weeks to process with absolutely no tracking information. I had to call and was given the canned information. It's so frustrating. And, for the record, it is not the USPS at fault here. It is the third party shipper that QVC has chosen to use. My returns through the USPS to HSN are not handled this way and get handled expeditiously. The bashing of the USPS gets really old. QVC is at fault here and needs to correct this situation.