topic Re: Denim and Company shirt/return issue in Customer Care

Denim and Company shirt/return issue

Couns1 — Sat, 30 Sep 2017 03:34:36 GMT

I ordered two shirts--A 297760 and received them today. What a joke! I ordered per the QVC sizing chart and they were at least one size too small. I just checked the reviews. Of 38 reviews, 32 ratings were 1--all complaints were the same as mine! I don't think it is fair to the customers to have to pay for this return when it is obvious that there is a problem with the product QVC, can I get some help with this?

Re: Denim and Company shirt/return issue

10000Nicknames — Sat, 30 Sep 2017 03:42:08 GMT

There's no doubt they'll help you out. I know the shirt you're referring to, and glad I canceled my order.

Re: Denim and Company shirt/return issue

Kachina624 — Sat, 30 Sep 2017 03:42:35 GMT

Was the chest measurement you measured different from from the "click here" measurement listed for the garment?

You HAVE measured it, haven't you? Otherwise, how can you be sure it's wrong?

Re: Denim and Company shirt/return issue

haddon9 — Sat, 30 Sep 2017 05:19:01 GMT

Wow that's a lot of one star reviews!

I would call customer service and telll them that you would like to be refunded your shipping. Explain why and tell them about all of the other bad reviews...I'm sure they will refund you.

Re: Denim and Company shirt/return issue

KingstonsMom — Sat, 30 Sep 2017 14:44:20 GMT

Nevermind, I misunderstood.

Re: Denim and Company shirt/return issue

Couns1 — Sat, 30 Sep 2017 14:09:18 GMT

I didn't! It was new--no reviews.

Re: Denim and Company shirt/return issue

KingstonsMom — Sat, 30 Sep 2017 14:41:34 GMT

@Couns1 wrote:
I didn't! It was new--no reviews.

@Couns1

Oh, I see. The reviews came in after you ordered, got it! LOL!

Sorry I misunderstood!

It definitely sounds like it could be considered defective if the sizing was that far off from the size chart for everyone!

Re: Denim and Company shirt/return issue

bakergirl — Sat, 30 Sep 2017 14:45:18 GMT

I hope this works out for you. I just checked the shirt in question and I saw it presented as a one time only by Amy Stran(I like her) but she is teeny tiny and if I recall correctly they did not have size large or larger models modeling...........Kept thinking about it, since I am a large or extra large and was not sure it would be flattering......so I did not order - be careful somtimes of one time only - sometimes there is a reason........ I stick with things I have seen before at regular price..... this was brand new and they brought it as a one time only .....hmm.... Same thing this a.m. style with SG tunics.....Leah wore it and she is tall and it was long on her. Did not flatter Jess, who normally looks nice in most things.......

Hope CS works it out for all the people who ordered and received teeny tiny sized shirts.

Re: Denim and Company shirt/return issue

Kim-QVC — Sat, 30 Sep 2017 17:18:28 GMT

@Couns1 wrote:

I ordered two shirts--A 297760 and received them today. What a joke! I ordered per the QVC sizing chart and they were at least one size too small. I just checked the reviews. Of 38 reviews, 32 ratings were 1--all complaints were the same as mine! I don't think it is fair to the customers to have to pay for this return when it is obvious that there is a problem with the product QVC, can I get some help with this?

Hi @Couns1 , I apologize that this has happened. I have noted both orders to waive all pre-paid label fees and issue full refunds. Thank you for being our customer and for posting in our forums. ~Kim

Re: Denim and Company shirt/return issue

Couns1 — Sat, 30 Sep 2017 17:59:25 GMT

Thank you very much!

Re: Denim and Company shirt/return issue

Nataliesgramma — Sun, 01 Oct 2017 09:38:51 GMT

I had this happen to me last year with a Denim & Co shirt.

It went on clearance fast

Re: Denim and Company shirt/return issue

Lila4Now — Fri, 06 Oct 2017 19:21:16 GMT

@Kim-QVC wrote:
@Couns1 wrote:
I ordered two shirts--A 297760 and received them today. What a joke! I ordered per the QVC sizing chart and they were at least one size too small. I just checked the reviews. Of 38 reviews, 32 ratings were 1--all complaints were the same as mine! I don't think it is fair to the customers to have to pay for this return when it is obvious that there is a problem with the product QVC, can I get some help with this?
Hi @Couns1 , I apologize that this has happened. I have noted both orders to waive all pre-paid label fees and issue full refunds. Thank you for being our customer and for posting in our forums. ~Kim

To be fair, all that returned the shirt should have the fees waived. It seems like it was a problem with the shirt, you shouldn't charge ANY person who returned the item!

Re: Denim and Company shirt/return issue

Katcat1 — Fri, 06 Oct 2017 19:25:54 GMT

@Couns1, I believe QVC needs to remove their own sizing guide. The only sizing guide that is accurate is the one under the description that says "click here." Measurements run differently for each garment even in the same brand.

Re: Denim and Company shirt/return issue

Lipstickdiva — Fri, 06 Oct 2017 19:44:37 GMT

There are 71 one star reviews on this now. I don't think I've ever seen that many bad reviews although I don't look at the reviews that often.

I remember when that shirt was first presented too and it was so cute on Amy. What a bummer.