topic Re: Beth @ Customer Service...Problem with Exchange in Customer Care

Beth @ Customer Service...Problem with Exchange

ciao_bella — Thu, 28 Sep 2017 20:37:41 GMT

I ordered two Breezies bras that were 'as is'. I also had a $10 credit that I applied to the balance due. I ordered my normal Breezie's size but when they arrived the band was too tight. I want to exchange the bras for one band size up (44D) but you no longer have that particular size available. So, I will have to return the two bras that I received. When I read the 'free exchange policy' it states...'If the requested exchange is no longer available, including items on waitlist and advance order, QVC will issue a refund and not deduct the Q Return Label fee.'.

So, when I return the bras, will I be charged for the Q return shipping Label fee? Also when I return them, do I mark it as exchange and put the size I need, even though it shows the size is not available or do I have to mark it as return/refund?

Re: Beth @ Customer Service...Problem with Exchange

Pearlee — Thu, 28 Sep 2017 22:09:08 GMT

@ciao_bella Boy this is a good question. I would highly doubt that the free exchange policy applies to As Is item since the stock is always random - there is rarely an exchange item available. I'll be interested to see what a Mod replies (different Mods are here at different times).

Re: Beth @ Customer Service...Problem with Exchange

Kim-QVC — Fri, 29 Sep 2017 14:17:28 GMT

@ciao_bella wrote:

I ordered two Breezies bras that were 'as is'. I also had a $10 credit that I applied to the balance due. I ordered my normal Breezie's size but when they arrived the band was too tight. I want to exchange the bras for one band size up (44D) but you no longer have that particular size available. So, I will have to return the two bras that I received. When I read the 'free exchange policy' it states...'If the requested exchange is no longer available, including items on waitlist and advance order, QVC will issue a refund and not deduct the Q Return Label fee.'.

So, when I return the bras, will I be charged for the Q return shipping Label fee? Also when I return them, do I mark it as exchange and put the size I need, even though it shows the size is not available or do I have to mark it as return/refund?

Hi @ciao_bella , I'm sorry to hear that these bras did not work out, If the requested exchange is no longer available, including items on waitlist and advance order, QVC will issue a refund and not deduct the Q Return Label fee. ~Kim

Re: Beth @ Customer Service...Problem with Exchange

ciao_bella — Fri, 29 Sep 2017 22:17:40 GMT

@Kim-QVC wrote:
@ciao_bella wrote:
I ordered two Breezies bras that were 'as is'. I also had a $10 credit that I applied to the balance due. I ordered my normal Breezie's size but when they arrived the band was too tight. I want to exchange the bras for one band size up (44D) but you no longer have that particular size available. So, I will have to return the two bras that I received. When I read the 'free exchange policy' it states...'If the requested exchange is no longer available, including items on waitlist and advance order, QVC will issue a refund and not deduct the Q Return Label fee.'.

So, when I return the bras, will I be charged for the Q return shipping Label fee? Also when I return them, do I mark it as exchange and put the size I need, even though it shows the size is not available or do I have to mark it as return/refund?
Hi @ciao_bella , I'm sorry to hear that these bras did not work out, If the requested exchange is no longer available, including items on waitlist and advance order, QVC will issue a refund and not deduct the Q Return Label fee. ~Kim

@Kim-QVC Thanks so much for your quick response. I requested an exchange for a larger size just in the event two become available, but if it doesn't I will check to make sure I'm not charged the Q Return Label fee. The CS team here are simply the BEST!