topic Going, going, GONE! in Customer Care

Going, going, GONE!

zitawins — Thu, 28 Sep 2017 15:07:14 GMT

Had it with QVC and its IT difficulties. I have emailed several times and what I get back is a polite, canned message. When I call it's the same, but ruder -- like a robot stuck on a key. Scripted reply over and over and over.

My rant is this: I ordered one (1) small rug H293103) BUT the website ordered me three more. So now they are shipped and I will have to take my time and trouble to return them. When one was "in process" the CS managed to cancel one but not the others. ????? The first time I called, the witless CS actually put in another order!

I am beyond frustration. As soon as my Visa card expires in October and before I get the new # I shall simply delete all methods of payment. That will help me deal with this nonsense, knowing I cannot order anything.

Re: Going, going, GONE!

Three meezers — Thu, 28 Sep 2017 15:12:43 GMT

If UPS delivers them and needs a signature just refuse them and you won't have to take them to be returned....hope this helps

Re: Going, going, GONE!

proudlyfromNJ — Thu, 28 Sep 2017 15:13:20 GMT

Very good idea. There are plenty of places to shop. Shopping should be a pleasant experience whether on line or in the store.

Re: Going, going, GONE!

susan kay — Thu, 28 Sep 2017 15:22:12 GMT

Re: Going, going, GONE!

Susan-QVC — Thu, 28 Sep 2017 15:47:14 GMT

@zitawins wrote:

Had it with QVC and its IT difficulties. I have emailed several times and what I get back is a polite, canned message. When I call it's the same, but ruder -- like a robot stuck on a key. Scripted reply over and over and over.

My rant is this: I ordered one (1) small rug H293103) BUT the website ordered me three more. So now they are shipped and I will have to take my time and trouble to return them. When one was "in process" the CS managed to cancel one but not the others. ????? The first time I called, the witless CS actually put in another order!

I am beyond frustration. As soon as my Visa card expires in October and before I get the new # I shall simply delete all methods of payment. That will help me deal with this nonsense, knowing I cannot order anything.

@zitawins I am sorry to hear this happened. I am sending you an email in hopes that we can resolve this for you.

Susan Q-Social