topic Re: can't get a straight answer in Customer Care

can't get a straight answer

severusgirl — Thu, 21 Sep 2017 08:01:29 GMT

I ordered a Judith Ripka bracelet early Tuesday morning and paid the extra postage to have it delivered the next day. As of today, Thursday morning, it is still In Process. I spoke to 3 different CS reps and got 3 different stories: you'll get it sweetheart, it's on its way, and it takes time! So, I guess it gets here when it gets here. One nice young man said QVC will refund the shipping. Sigh....

Re: can't get a straight answer

KathyPet — Thu, 21 Sep 2017 09:34:25 GMT

OF course they need to refund your postage. that's a given. YOu paid for a service you did not receive. WHy do they allow people to,order items with next day delivery when they have no ability to fulfill the request?

Re: can't get a straight answer

GSPgirl — Thu, 21 Sep 2017 10:57:39 GMT

@KathyPet wrote:
OF course they need to refund your postage. that's a given. YOu paid for a service you did not receive. WHy do they allow people to,order items with next day delivery when they have no ability to fulfill the request?

That's exactly why I never buy last minute Christmas gifts here when QVC guarantees the delivery. Amazon is starting to do this, too. 2 day prime delivery can take up to 4 days. So, who is at fault? The shipper or USPS or UPS?

Re: can't get a straight answer

AuntG — Thu, 21 Sep 2017 10:59:24 GMT

Let us know when it arrives.

Re: can't get a straight answer

Plaid Pants2 — Thu, 21 Sep 2017 11:07:42 GMT

Next day delivery means it will be delivered within 24 hours after it ships, and not 24 hours after you order.

Re: can't get a straight answer

severusgirl — Thu, 21 Sep 2017 12:36:17 GMT

I looked up shipping options and Premium Delivery means if you order before noon it may be delivered the next day, not after it ships. It has been my experience that if I do order before noon, I have it the very next day.

Re: can't get a straight answer

Anonymous — Thu, 21 Sep 2017 13:53:52 GMT

Hi @severusgirl I just sent you an email concerning the order.

Re: can't get a straight answer

SeaMaiden — Thu, 21 Sep 2017 15:07:09 GMT

@severusgirl wrote:
I ordered a Judith Ripka bracelet early Tuesday morning and paid the extra postage to have it delivered the next day. As of today, Thursday morning, it is still In Process. I spoke to 3 different CS reps and got 3 different stories: you'll get it sweetheart, it's on its way, and it takes time! So, I guess it gets here when it gets here. One nice young man said QVC will refund the shipping. Sigh....

@severusgirl Now let me get this.... YOU PAID EXTRA POSTAGE TO HAVE NEXT DAY DELIVERY...... and it is Thursday and you did not get it??????? And a CS rep says It is on its way and IT TAKES TIME??????? HUH?????

Seriously? QVC has the worst customer service EVER and the whole website as well as their shipping department are the worst ever as well. What does it take for them to get on the ball and correct this? All I read about is how terrible the CS is and all the shipping and receiving problems as well as return problems. How long are people going to put up with this?? SERIOUSLY.

Re: can't get a straight answer

PhilaLady1 — Thu, 21 Sep 2017 15:32:44 GMT

How condenscending to call you "sweetheart". That would tick me off more than the additional money I paid.

Re: can't get a straight answer

I am still oxox — Thu, 21 Sep 2017 17:06:12 GMT

@Plaid Pants2

You beat me to the answer, it is not expedited in the warehouse, if just gets you to faster

@Plaid Pants2 wrote:
Next day delivery means it will be delivered within 24 hours after it ships, and not 24 hours after you order.

Re: can't get a straight answer

MarkeieMark — Thu, 21 Sep 2017 18:59:01 GMT

I swear if someone called me sweetie, I'd try to jump through the phone.

Re: can't get a straight answer

SarahW — Thu, 21 Sep 2017 22:22:58 GMT

@I am still oxox wrote:
@Plaid Pants2

You beat me to the answer, it is not expedited in the warehouse, if just gets you to faster

@Plaid Pants2 wrote:
Next day delivery means it will be delivered within 24 hours after it ships, and not 24 hours after you order.

__________________________________________________________

Well, according to QVC's own shipping information...

Premium Delivery: Order before Noon ET on a business day and the package may deliver on the next business day. Orders placed after Noon ET may take additional days to deliver.

Re: can't get a straight answer

Montana — Sat, 23 Sep 2017 14:00:02 GMT

All my order problems have been on the delivery end. I don't think any shipper (that includes QVC) has any control once packages are sent off.

Re: can't get a straight answer

DJs mom — Mon, 25 Sep 2017 19:12:42 GMT

@Montana wrote:
All my order problems have been on the delivery end. I don't think any shipper (that includes QVC) has any control once packages are sent off.

That's true but from the OP's post it seems that QVC hasn't even shipped the item.

Re: can't get a straight answer

MoodeeFan — Mon, 25 Sep 2017 20:17:00 GMT

@SarahW wrote:
@I am still oxox wrote:
@Plaid Pants2

You beat me to the answer, it is not expedited in the warehouse, if just gets you to faster

@Plaid Pants2 wrote:
Next day delivery means it will be delivered within 24 hours after it ships, and not 24 hours after you order.

__________________________________________________________

Well, according to QVC's own shipping information...

Premium Delivery: Order before Noon ET on a business day and the package may deliver on the next business day. Orders placed after Noon ET may take additional days to deliver.

The KEY word here is, "may" deliver. I have found that using "may" and "most likely" get the shipper off the hook.

And, oh how I dislike strangers using terms of endearment to address me! Only family and close, personal friends have that privilege.