topic Question to Beth QVC Mod in Customer Care

Question to Beth QVC Mod

hckynut — Sat, 21 May 2016 23:49:06 GMT

Sports Forum. I must not know the definition what meets your criteria of discourteous. Care to help me out? My specific post please in that Sports Forum.

hckynut(john)

Re: Question to Beth QVC Mod

MalteseMomma — Sat, 21 May 2016 23:58:30 GMT

John, Beth thinks I am discourteous too. I would like to know her definition of it also.

We will find out when she reads my reply to your question. She deletes me for things I would never consider to be a problem.She may delete this thread now too.Let me apologise to you now before she does.

Re: Question to Beth QVC Mod

jackthebear — Sun, 22 May 2016 00:01:11 GMT

@hckynut wrote:

Sports Forum. I must not know the definition what meets your criteria of discourteous. Care to help me out? My specific post please in that Sports Forum.

hckynut(john)

@hckynut in the years I have been reading here, you have never been anything like discourteous, only pleasant

Re: Question to Beth QVC Mod

dex — Sun, 22 May 2016 01:13:42 GMT

I think if you said something that offended someone they report and then it is gone.I have said things that were poofed too and couldn't figure out why.

Re: Question to Beth QVC Mod

dooBdoo — Sun, 22 May 2016 01:19:18 GMT

@hckynut, @MalteseMomma

I didn't see the posts you're questioning, but in case this helps... when posts/threads are removed they're actually moved to an area we can't access, but the moderators can see them. I've found them to be very willing to review a post or thread in question if asked via the email address they've posted before: QVCSocialTeam@qvc.com. It helps if you include some details about the thread, so they can find it more easily. Sorry you're frustrated. hth!

Re: Question to Beth QVC Mod

qbetzforreal — Sun, 22 May 2016 01:48:37 GMT

@jackthebear wrote:
@hckynut wrote:

Sports Forum. I must not know the definition what meets your criteria of discourteous. Care to help me out? My specific post please in that Sports Forum.

hckynut(john)
@hckynut in the years I have been reading here, you have never been anything like discourteous, only pleasant

I can believe it

Re: Question to Beth QVC Mod

proudlyfromNJ — Sun, 22 May 2016 03:51:17 GMT

John, from reading the forums, it seems to me that if someone reports your post, it goes to never never land. It has happened to me numerous times. After awhile, I have learned to just chalk it up, even if it makes no sense.

Re: Question to Beth QVC Mod

Pearlee — Sun, 22 May 2016 04:23:01 GMT

I don't know of course, and didn't even see the post or the thread.

However, I have dealt with @Beth-QVC on several different problem issues I've had with QVC over the past few months and have even spoken to her on the phone about a couple of them. I have to say that whatever the complete opposite of discourteous is defines Beth. She is super helpful, always polite and friendly, and the epitome of being courteous.

If more QVC employees did their jobs like Beth does, I wouldn't be having nearly so many problems with orders!

OK - carry on.....I know I went just a tad off topic.... Back to what @hckynut wanted to know....

Re: Question to Beth QVC Mod

Desertdi — Sun, 22 May 2016 18:47:31 GMT

Musta been a typo, or compluter glitch......It's a Full Moon................

Re: Question to Beth QVC Mod

happygolfcartrider — Sun, 22 May 2016 23:28:28 GMT

@hckynut I have never seen you post anything that would be poof worthy. I don't understand the moderators sometimes. I reported a comment on a thread that was very ugly to a host that had an accident and they left it so I made the same comment about another host and poof it was gone, virtually the same wording. I did this to test the moderators. After complaining about it they did poof the first post. Go figure.

I would not worry about it, you know you are not poof worthy as we all do.

Re: Question to Beth QVC Mod

SharkE — Mon, 23 May 2016 01:35:50 GMT

Any more there's more poofed/deleted threads then they are threads.

Re: Question to Beth QVC Mod

Pearlee — Mon, 23 May 2016 22:06:37 GMT

@SharkE wrote:
Any more there's more poofed/deleted threads then they are threads.

Now that's a real exaggeration.

Re: Question to Beth QVC Mod

IamMrsG — Mon, 23 May 2016 22:11:04 GMT

@hckynut Good luck in getting an explanation, John. I recently had a post deleted for "sexual content," of which there was none. Neither Moderator Wayne nor the SocialTeam bothered to reply when I asked twice for clarity.

Re: Question to Beth QVC Mod

Moonchilde — Tue, 24 May 2016 00:09:07 GMT

@SharkE wrote:
Any more there's more poofed/deleted threads then they are threads.

If I actually found that to be true in the threads where I was posting, I'd start doing a bit of self-examination as to why I continue to enter into, and make my own contributions to, threads that are consistently deleted. And then I might think about changing where I post and what I say. Quite a few posts are started with the OP knowing they are against standard and will be zapped, and quite a few posters participate in those threads knowing same. I don't feel bad for them.

Re: Question to Beth QVC Mod

dooBdoo — Tue, 24 May 2016 00:42:28 GMT

@Moonchilde wrote:
@SharkE wrote:
Any more there's more poofed/deleted threads then they are threads.

If I actually found that to be true in the threads where I was posting, I'd start doing a bit of self-examination as to why I continue to enter into, and make my own contributions to, threads that are consistently deleted. And then I might think about changing where I post and what I say. Quite a few posts are started with the OP knowing they are against standard and will be zapped, and quite a few posters participate in those threads knowing same. I don't feel bad for them.

This is precisely what I was thinking about earlier today after posting on another thread about moderation, @Moonchilde. For me, if my posts are vanishing the first thing I'd do is think about the way I'm posting, and I'd try to be introspective about what I'm doing that's interpreted as against the standards.

As far as the moderators not responding to inquiries here about the missing posts... I'm not aware that they're required to do so, and the standards have the disclaimer stating they can remove anything they deem inappropriate.

I posted their email address earlier in the thread and, to repeat, I've found them to be more than willing to try and help when posters email them.

Re: Question to Beth QVC Mod

IamMrsG — Tue, 24 May 2016 01:42:57 GMT

dooBdoo wrote, in part: "As far as the moderators not responding to inquiries here about the missing posts... I'm not aware that they're required to do so, and the standards have the disclaimer stating they can remove anything they deem inappropriate..."

It is true that there is no requirement for Moderators to respond to requests for explanation of deletions. It would be a matter of courtesy, though--particularly when the reason for censorship is for the lack of same.

As in @hckynut's case in this instance, when a poster believes he/she has been erroneously judged, he/she should be entitled to either clarification or reconsideration. Obviously, conversing anonymously on an Internet forum is not of large importance; however, some folks (myself included) do still care about being considered rude, unkind or inappropriate.

The implication I've noticed throughout this thread is that all it takes to be censored is for someone to make the accusation, whether accurate or fabricated. "Wrongly Reported" should be reason for restoration of posts.

Re: Question to Beth QVC Mod

Annabellethecat66 — Tue, 24 May 2016 01:50:27 GMT

@hckynut You have always been courteous, written intelligent posts and I think you're a good guy John.

When I see you've posted something I always try to be sure to read it because I know it will be interesting.

I think someone jumped the gun (so to speak) in zaping your post. I never saw it because I get hives just thinking about anything physical (sports), but I know if you posted something it was in good taste.

Re: Question to Beth QVC Mod

dooBdoo — Tue, 24 May 2016 02:09:31 GMT

IamMrsG wrote:
dooBdoo wrote, in part: "As far as the moderators not responding to inquiries here about the missing posts... I'm not aware that they're required to do so, and the standards have the disclaimer stating they can remove anything they deem inappropriate..."

It is true that there is no requirement for Moderators to respond to requests for explanation of deletions. It would be a matter of courtesy, though--particularly when the reason for censorship is for the lack of same.

As in @hckynut's case in this instance, when a poster believes he/she has been erroneously judged, he/she should be entitled to either clarification or reconsideration. Obviously, conversing anonymously on an Internet forum is not of large importance; however, some folks (myself included) do still care about being considered rude, unkind or inappropriate.

The implication I've noticed throughout this thread is that all it takes to be censored is for someone to make the accusation, whether accurate or fabricated. "Wrongly Reported" should be reason for restoration of posts.

Hi, @IamMrsG! I, personally, don't believe (or imply) that all it takes is for the accusation to be made. Also, it doesn't bother me when my posts are removed and it never occurred to me to feel judged by it. But I understand others feel differently.

As for restoration of posts... I've seen it done, but each time it was after the poster discussed it with the moderators via email -- which seems (from their various posts) to be their preferred method, and that's why I've suggested it. I guess I don't understand why there seems to be an attempt to force a moderator to answer, here on a thread, almost as a demand. Why not send them a message and find out? I do hope everyone who wants these things clarified will provide the thread/post details to the moderators and gets clarification and, perhaps, restoration of their posts.