topic Re: DUE TO TECHNICALSSUES..... in Customer Care

DUE TO TECHNICALSSUES.....

princessme — Sun, 24 Sep 2017 17:44:39 GMT

............I truly hope that the Q offers this 5 EZ PAY again.....VERY SOON.

It was awful yesterday trying to order.
And today it just plain does NOT work at all.
On phone, tablet, or computer.
Giving up.

Re: DUE TO TECHNICALSSUES.....

makena — Sun, 24 Sep 2017 17:50:15 GMT

I was able to put one order through. AND then my Mom said she wanted one and asked me to order for her. Can't get it to go through with the EZ pay option so I'll just wait and try later.

Re: DUE TO TECHNICALSSUES.....

BirkiLady — Sun, 24 Sep 2017 17:53:57 GMT

QVC has a lousy CS, warehouse, buyers, trainers, wardrobe team, hiring staff and recently their IT cannot keep the company running? That's just what viewers know about. What does QVC have running smoothly?

Re: DUE TO TECHNICALSSUES.....

TenderMercies — Sun, 24 Sep 2017 18:19:08 GMT

This seems to happen a lot when they have an Easy Pay offer. I'm able to get through to checkout, but the Easy Pay option is not showing.

Re: DUE TO TECHNICALSSUES.....

chlema — Sun, 24 Sep 2017 18:20:54 GMT

Tried to order the TSV, clicked order and up came the message "system under maintenance. We received your order and will send a confirmation to your e-mail". No, nothing on my email and also when tried to access my orders to see if maybe it was there - can't do that either - says service unavailable. So don't know if I'm getting the oven or not. Not good QVC, not good.

Re: DUE TO TECHNICALSSUES.....

makena — Sun, 24 Sep 2017 18:22:44 GMT

@BirkiLady wrote:
QVC has a lousy CS, warehouse, buyers, trainers, wardrobe team, hiring staff and recently their IT cannot keep the company running? That's just what viewers know about. What does QVC have running smoothly?

How uplifting. If there is nothing about QVC you find worthy of your time, then why are you participating in the forums?

Re: DUE TO TECHNICALSSUES.....

KingstonsMom — Sun, 24 Sep 2017 18:26:08 GMT

@makena wrote:
I was able to put one order through. AND then my Mom said she wanted one and asked me to order for her. Can't get it to go through with the EZ pay option so I'll just wait and try later.

@makena

The one order I had that went through didn't reflect the ezpay, so I called CS and had them apply the ezpays.

Re: DUE TO TECHNICALSSUES.....

stellabystarlight — Sun, 24 Sep 2017 18:26:48 GMT

I called CS because I placed an order on the 5X EZ pays and wasn't sure if it went through. My credit card does not show it. The CS rep said to wait a few hours and it would probably show. I hope so! This happens every time they offer EZ pay on every item!

Re: DUE TO TECHNICALSSUES.....

ScarletDove — Sun, 24 Sep 2017 18:53:09 GMT

My, my, and here we go again and again, over and over! Interesting that I can sign into forum and write this rant, but putting through an order ONCE AGAIN, is a fruitless task.

Prior to the "IT problems" I was signed into my account. I was able to order the KC Ham, but it would not honor easy pay and when it "confirmed" the red "technical difficulties" was all throughout the ordering process.

Knowing full well the last time this happened when I put in an order, IT NEVER DID GO THROUGH. Looked for my orders but it would not open, so I called CS and got a 10-minute wait. Well, any surprise, that order did not go through, ordered it and proceeded to let the CS rep know of my ire and disappointment in the incompetence that plagues QVC and the incompetence of IT in running the website that constantly is having "technical difficulties" especially during busy shows or special shows.

We have all voiced our distresses here about QVC's ongoing problems.

I told her I was getting quite tired of hearing "I'm sorry", it doesn't work anymore when it does not change. In 30 years shopping here, the last 6 months have been difficult to tolerate and I was taking much of my business elsewhere.

Re: DUE TO TECHNICALSSUES.....

mousiegirl — Sun, 24 Sep 2017 18:56:48 GMT

I was unable to buy items on easy pay this morning due to a Q error, and now the easy pay offer has expired. I don't like this game Q plays, either offer five easy pays throughout the event, or don't.

It isn't fair to those who don't get here within the four hour period, and then to lose out due to a Q error, not fair at all. I won't be buying now that the five easy pay offer has expired.

Re: DUE TO TECHNICALSSUES.....

I am still oxox — Sun, 24 Sep 2017 19:07:19 GMT

Wow - I am not being snarky if you hate the merchant so much why are you posting here

@BirkiLady wrote:
QVC has a lousy CS, warehouse, buyers, trainers, wardrobe team, hiring staff and recently their IT cannot keep the company running? That's just what viewers know about. What does QVC have running smoothly?

Re: DUE TO TECHNICALSSUES.....

Kookielady — Sun, 24 Sep 2017 19:24:16 GMT

In spite of all snarkiness from some forum members-one has a right to complain if the website does not perform correctly.

I know I just logged on and cannot order anything if I wanted to. This happens too many times, maybe they need to replace those people who run this site.

Re: DUE TO TECHNICALSSUES.....

chlema — Sun, 24 Sep 2017 19:43:43 GMT

Okay, went on thre live chat, waited about 15 minutes to get a reply, rep said my order did not process so she placed an order for me and now I have a confirmation number. Boy they sure are messed up today. Gosh, I hope I don't get 2 delivered!

Re: DUE TO TECHNICALSSUES.....

software — Sun, 24 Sep 2017 19:55:31 GMT

Since the moderators of this forum are so efficient in deleting threads with a whiff of bickering, maybe they should be put in charge of EZ pay, shipping, etc.

Then that stuff will get done jiffy quick.

Re: DUE TO TECHNICALSSUES.....

SarahW — Sun, 24 Sep 2017 20:27:56 GMT

@Kookielady wrote:
In spite of all snarkiness from some forum members-one has a right to complain if the website does not perform correctly.

I know I just logged on and cannot order anything if I wanted to. This happens too many times, maybe they need to replace those people who run this site.

Exactly.

Re: DUE TO TECHNICALSSUES.....

makena — Sun, 24 Sep 2017 20:30:48 GMT

@KingstonsMom wrote:
@makena wrote:
I was able to put one order through. AND then my Mom said she wanted one and asked me to order for her. Can't get it to go through with the EZ pay option so I'll just wait and try later.

@makena

The one order I had that went through didn't reflect the ezpay, so I called CS and had them apply the ezpays.

Thanks. Seems it's working now as far as the EZ pays however, still getting the message that it does not include S&H and it would be added later. They are going to have their work cut out for them.

Re: DUE TO TECHNICALSSUES.....

Krimpette — Sun, 24 Sep 2017 20:31:01 GMT

It really seems as if QVC just doesn't care if they lose a bunch of orders. However, they're not only losing orders, they are potentially losing customers. People are getting very weary of all these technical glitches. I know I, for one, shop way less on QVC than I used to. If I can't successfully place an order, then I just don't need that item....or I'll go elsewhere for it. It's really a shame.

Re: DUE TO TECHNICALSSUES.....

frenchie — Sun, 24 Sep 2017 20:36:18 GMT

All I want to know is if my order for the tsv went through. I tried cs and chat, no one is answering. Was anything said on air about problems? I will mot be happy if I don't get my toaster oven.

Re: DUE TO TECHNICALSSUES.....

brandy77 — Sun, 24 Sep 2017 20:43:48 GMT

If the Easy Pay event is over they need to take the banner announcing it down, that purple banner is still there on the top of almost every page, it's up there at the top of this very screen, yet the five easy pays are not on the items themselves now. I was late getting online today so missed out on most of it, I tried to look at a few things and every single item said "Sold Out," I know that's a technical glitch, I've seen it before, but I did get in on a pair of shoes I've been wanting for awhile before the event ended so it wasn't a total loss.

Re: DUE TO TECHNICALSSUES.....

casterp — Sun, 24 Sep 2017 21:13:19 GMT

Coincidentialy, as soon as the easy pay event was over, the site was working again. They should give us all another easy pay day to make up for this.