topic Re: order still in process question in Customer Care

order still in process question

ruthbe — Thu, 21 Sep 2017 15:50:17 GMT

I placed an order for the TSV on September 13 for the Cooks Essentials lightweight cast iron pan. (2 actually). One of them is out for delivery for today. One of them shows "in process". Today is the 21st. Why is one being delivered today (great) and one after 8 days is still in process....and they were ordered the same day and the same item???

thank you.

Re: order still in process question

Susan-QVC — Thu, 21 Sep 2017 17:42:58 GMT

@ruthbe wrote:

I placed an order for the TSV on September 13 for the Cooks Essentials lightweight cast iron pan. (2 actually). One of them is out for delivery for today. One of them shows "in process". Today is the 21st. Why is one being delivered today (great) and one after 8 days is still in process....and they were ordered the same day and the same item???

thank you.

@ruthbe I am sending you an email about the 2nd order. Susan Q-Social

Re: order still in process question

ruthbe — Fri, 22 Sep 2017 15:59:12 GMT

I sent you another email last evening regarding another issue with this same problem. Please respong. thank you.

Re: order still in process question

ruthbe — Wed, 27 Sep 2017 15:36:26 GMT

Since Susan Q. has failed to respond to my email from late last week, could someone else contact me regarding my continuing problem with my order. thank you