topic My Return Still Not Processed ??!! in Customer Care

My Return Still Not Processed ??!!

cbrite — Wed, 20 Sep 2017 23:06:28 GMT

I'm not calling CS anymore...but another payment was taken out of my bank yesterday and as we've discussed, you received my return......the USPS picked it up on Sept. 6th to return to you. No, I do not 'need' the money but jeezz, it's over $300 now.

(It takes 4-5 days in processing before it even ships / another 10 days to arrive (so we do not really get 30 days to try it), and are charged for the returns, which are put on the back burners there it seems.)

I am NOT a happy customer. Do not make promises if you cannot keep them.

Thank you for your attention to this. (eye roll)

Re: My Return Still Not Processed ??!!

Melvin-QVC — Thu, 21 Sep 2017 04:49:52 GMT

@cbrite wrote:

I'm not calling CS anymore...but another payment was taken out of my bank yesterday and as we've discussed, you received my return......the USPS picked it up on Sept. 6th to return to you. No, I do not 'need' the money but jeezz, it's over $300 now.

(It takes 4-5 days in processing before it even ships / another 10 days to arrive (so we do not really get 30 days to try it), and are charged for the returns, which are put on the back burners there it seems.)

I am NOT a happy customer. Do not make promises if you cannot keep them.

Thank you for your attention to this. (eye roll)

@cbrite I sent you an email. Please check your inbox.

Melvin, Customer Care

Re: My Return Still Not Processed ??!!

RespectLife — Thu, 21 Sep 2017 13:22:51 GMT

@cbrite

I'm not sure if Melvin addressed this to you in his email, but you get 30 days to return any item from when you RECEIVE it. NOT from the order date.

You absolutely do get 30 days to try the item.

Just wanted to clarify that.

Re: My Return Still Not Processed ??!!

cbrite — Mon, 25 Sep 2017 23:43:20 GMT

I had to again call CS early today. I hope it will now be resolved. One thing you might wish to add is "I'm sorry" to your customers. Just a thought for good customer relations in the future. It's become a very elaborate, confusing and time consuming issue for us, imho. Thank you. -fin-

Re: My Return Still Not Processed ??!!

cbrite — Wed, 27 Sep 2017 05:07:48 GMT

YAY.....!! Good job CS and Wanda ! We have success ; ) and thanks to you too Melvin!