topic Re: Return lost somewhere in Customer Care

Return lost somewhere

Drain — Mon, 18 Sep 2017 10:21:03 GMT

I have a return that's says tendered to return agent. Agents at PO doesn't know what that means. I cant afford to lose $253.00. I need help. @QVC

Re: Return lost somewhere

GSPgirl — Mon, 18 Sep 2017 11:21:11 GMT

@Drain wrote:
I have a return that's says tendered to return agent. Agents at PO doesn't know what that means. I cant afford to lose $253.00. I need help. @QVC

That's the next step before it takes another week to find out that they actually got your return. QVC's return process is horrendous.

Re: Return lost somewhere

Nataliesgramma — Mon, 18 Sep 2017 12:16:26 GMT

Sounds like it is still in the system and probably not lost......I would wait a little longer...

Re: Return lost somewhere

Anonymous — Mon, 18 Sep 2017 12:53:20 GMT

@Drain We've just sent you an email. Cindy

Re: Return lost somewhere

DesertD — Wed, 20 Sep 2017 21:02:13 GMT

I really dislike their return shipping carrier. It takes me 2 WEEKS to get a package returned from AZ to the east coast. I recently wanted to exchange an item for a different size so had to send it UPS and pay $15 myself to get it back in time to have a chance of getting another in the size I needed. the carrier they use is not the USPS. It's some mail contract service. I asked the CSR why it took so long to get back the last time I used the pre printed label & was told it made 8 stops along the way. That's nuts. How can anyone expect to exchange anything when they have to wait that long for their item to get to QVC? By that time all the stock has been picked over. You should use a different carrier for returns. It's very irritating to the customers & then the Hosts keep saying that you have this fantastic return policy on air. Very misleading!