topic Re: Unhappy with new QVC.com format in Customer Care

Unhappy with new QVC.com format

JGalt — Fri, 20 May 2016 16:21:48 GMT

I find the new format of the QVC.com pages unpleasant at best. Unfortunately QVC continues to follow the unfriendly website format of hsn.com. There is so much QVC could devote its resources to improving, I do not understand the purpose of the new changes when the previous format was much better.

1. There are now large prominent boxes/area for whether a review is helpful. This is not in the least helpful information to which I would never pay attention, so highlighting it makes no sense.

2. The item number is now in faint very small typeface. This is something we often need, so making it visible to your customers would be a good thing.

3. Removing the ability enlarge the photos via zooming...while technically still there, it doesn't zoom in as closely. We need to be able to zoom very close so we can see the fabric because this necessary info is not provided in the item description.

4. I want the description to be visible without my having to designate show more. This is another example of needed info being minimized while using the space for unnecessary info

Re: Unhappy with new QVC.com format

JGalt — Fri, 20 May 2016 16:24:43 GMT

Wow, this site is not working today for iPad ....

5. There is a huge amount of landscape for the intro to the review section, yet the reviews themselves are in tiny light font.

Re: Unhappy with new QVC.com format

sandraskates — Fri, 20 May 2016 22:22:22 GMT

Not to even mention the fact that it gives my Firefox browser script errors almost all the time. And depending on how you get to an item the page may or may not load completely. To view the TSV I had to switch to the Edge browser.

Re: Unhappy with new QVC.com format

SeattleShopper1 — Sat, 21 May 2016 03:50:38 GMT

Agree! Do not like the new "Review" section. Too much space and emphasis on less important parts of the Review. Also, the Hearts / Thumbs change. It is not consistent and thumbs (to some of us, anyway) might have a different feeling and/or meaning to some. Appears questionable that the IT department spends their time and energy on these "new" changes. Meanwhile, It still takes about six trys to "Log Out" on a tablet because the command won't stay on the screen long enough.

Re: Unhappy with new QVC.com format

pggoody — Thu, 23 Jun 2016 08:21:11 GMT

I am using an iPad and was wondering if everyone is experiencing what I am seeing when I click on recently on air product link. I am no longer able to view pictures of all the pructs at once. I have to click on each item one at a time. When did this start? Frustrated as I often review the shows after they have aired this way. Is this what everyone is also seeing or is this because I am viewing on an iPad ?

Re: Unhappy with new QVC.com format

pggoody — Thu, 23 Jun 2016 08:52:49 GMT

i figured out what I did. All ok now😄😄

Re: Unhappy with new QVC.com format

Sparkdi — Thu, 23 Jun 2016 16:33:45 GMT

Hate the new format. Can no longer see reviews or sizing.

Re: Unhappy with new QVC.com format

apple1964 — Sun, 26 Jun 2016 12:53:12 GMT

I don't have that problem ... what I do have is this "jumping pages"thing. I can not believe QVC DOES NOT FIX THAT! I hate the new format I always did .....and always will!

Re: Unhappy with new QVC.com format

crazy4bears — Sun, 26 Jun 2016 22:41:26 GMT

I am still having issues with seeing the reviews! And you can't ask any questions either. What is going on QVC???

Re: Unhappy with new QVC.com format

Big Sister — Mon, 27 Jun 2016 02:02:48 GMT

What I have a problem with is being able to read the info on the left side of the TV screen when an item is up for sale. The wording is not dark enough to read it when it's against a light background.

Re: Unhappy with new QVC.com format

on the bay — Sun, 26 Jun 2016 23:49:47 GMT

@apple1964

@apple1964 wrote:
I don't have that problem ... what I do have is this "jumping pages"thing. I can not believe QVC DOES NOT FIX THAT! I hate the new format I always did .....and always will!

So many have complained about this and I asked about it recently. You would think after all this time and with a business as large as QVC, that they would hire website techs who could fix what every other website seems to do easily!
I asked and was told "they are working on it". They have been "working on it" since the change of this new format and we have yet to receive an update on their "progress".I've given up.
I also find this website slower to load than any other! Is that because there are so many cookies on it or something? I don't know.

Re: Unhappy with new QVC.com format

apple1964 — Tue, 28 Jun 2016 12:09:19 GMT

@on the bay wrote:
@apple1964
@apple1964 wrote:
I don't have that problem ... what I do have is this "jumping pages"thing. I can not believe QVC DOES NOT FIX THAT! I hate the new format I always did .....and always will!

So many have complained about this and I asked about it recently. You would think after all this time and with a business as large as QVC, that they would hire website techs who could fix what every other website seems to do easily!
I asked and was told "they are working on it". They have been "working on it" since the change of this new format and we have yet to receive an update on their "progress".I've given up.
I also find this website slower to load than any other! Is that because there are so many cookies on it or something? I don't know.

Thank you for your post... I agree the website is horrible.

Re: Unhappy with new QVC.com format

Pearlee — Tue, 28 Jun 2016 14:41:12 GMT

@JGalt wrote:

I find the new format of the QVC.com pages unpleasant at best. Unfortunately QVC continues to follow the unfriendly website format of hsn.com. There is so much QVC could devote its resources to improving, I do not understand the purpose of the new changes when the previous format was much better.

1. There are now large prominent boxes/area for whether a review is helpful. This is not in the least helpful information to which I would never pay attention, so highlighting it makes no sense.

2. The item number is now in faint very small typeface. This is something we often need, so making it visible to your customers would be a good thing.

3. Removing the ability enlarge the photos via zooming...while technically still there, it doesn't zoom in as closely. We need to be able to zoom very close so we can see the fabric because this necessary info is not provided in the item description.

4. I want the description to be visible without my having to designate show more. This is another example of needed info being minimized while using the space for unnecessary info

5

@JGalt You can still zoom in on the photos. There is a "plus sign" to enlarge them, rather than the magnifying glass there used to be. I zoom in on the photos all the time.

Re: Unhappy with new QVC.com format

Q4u — Tue, 28 Jun 2016 20:14:32 GMT

Why do they fade a white item on a white background? I find it next to impossible to see the details and my eyes are fine (so far)..... I've also noticed that some eBay sellers do the same thing with white or light items on a white background. If this is a new photographic "artistic:" thing.... just stop it.

Re: Unhappy with new QVC.com format

Q4u — Tue, 28 Jun 2016 20:15:33 GMT

And yes, I DO know how to enlarge..... and do. But the pictures used to be better when they didn't do this.

Re: Unhappy with new QVC.com format

Judaline — Sun, 03 Jul 2016 11:20:48 GMT

@on the bay The jumping is ridiculous. Get somebody in who knows computers. You obviously have a dunce. I have to sign in twice now because the first time the page jumped and I got the 'hmmm.....our records don't match your password.............' or some such thing.