topic Re: ATTN: MODS Another IT glitch regarding Daily Programming. in Customer Care

ATTN: MODS Another IT glitch regarding Daily Programming.

SahmIam — Sat, 16 Sep 2017 13:12:22 GMT

When you click on Daily Programming and then click on "See items from show" EVERY show pulls up the same items as, well, I don't know which show it was...It has plaid shirts, the Barefoot dreams TSV and hiking books. Same photos, same order of photos, etc.

So, not only can I not see the videos of items I missed due to the time they were on air, I can't see the correct items for the SHOWS that have aired.

Please look into this. Thank you!

Re: ATTN: MODS Another IT glitch regarding Daily Programming.

SahmIam — Sat, 16 Sep 2017 14:10:35 GMT

MODS: Also, if you click on any product on line that states: "show items from show that aired on XYZ time", that SAME group of items pop up!

I've clicked on shows that aired yesterday and earlier of WEN, Barefoot Dreams, IT Cosmetics and others and ALL that comes up is that one group of items!!!!

Not good.

Re: ATTN: MODS Another IT glitch regarding Daily Programming.

Kim-QVC — Sat, 16 Sep 2017 14:06:42 GMT

@SahmIam wrote:

When you click on Daily Programming and then click on "See items from show" EVERY show pulls up the same items as, well, I don't know which show it was...It has plaid shirts, the Barefoot dreams TSV and hiking books. Same photos, same order of photos, etc.

So, not only can I not see the videos of items I missed due to the time they were on air, I can't see the correct items for the SHOWS that have aired.

Please look into this. Thank you!

Hi @SahmIam - Thank you for the "heads up" on the program guide details. I have opened a service request for this to be corrected. 👍✔️ ~Kim

Re: ATTN: MODS Another IT glitch regarding Daily Programming.

sunshine45 — Sat, 16 Sep 2017 15:52:08 GMT

@SahmIam

i am not having this problem at all. i am on a laptop using firefox. you may want to mention what device you are using. i think that helps them.

videos though i AM having a problem with. they play for a few seconds and then cut off.

Re: ATTN: MODS Another IT glitch regarding Daily Programming.

SahmIam — Sat, 16 Sep 2017 15:56:56 GMT

@sunshine45 It's better than it was before. It's random when it happens now; CS said they were hearing about it by customers calling in and trying to find out what was on during shows and if they missed any deals.

Still can't watch the videos; some start and then cut off, some waon't start at all. Laptop, phone, my in-laws...all have the same problem using multiple devices.