topic Re: PRINTING A REPLY? in Customer Care

PRINTING A REPLY?

Shanus — Fri, 15 Sep 2017 10:32:01 GMT

In a thread, I asked for directions how to refill a travel size of a Chavez product.

Is there an icon above that I can use to print the reply that gave me those instructions? If not, can that feature be added? There are many times we receive the names of products, item #s, etc. & it'd be helpful to print that reply and a have a copy to reference.

Thank you.

Re: PRINTING A REPLY?

I am still oxox — Fri, 15 Sep 2017 11:18:30 GMT

You can take a screen shot of the page and print that I am not sure if you can print directly from the BB

Re: PRINTING A REPLY?

Krimpette — Fri, 15 Sep 2017 11:30:21 GMT

This is sure to be a dumb suggestion if viewed by those who are tech savvy , but here's what I do: I highlight the message I want to copy and paste it to an e-mail to myself. The added benefit for me is I always have that e-mail available to look back on.

Re: PRINTING A REPLY?

Shanus — Fri, 15 Sep 2017 13:02:03 GMT

@I am still oxox wrote:
You can take a screen shot of the page and print that I am not sure if you can print directly from the BB

@I am still oxox Thanks. I ended up taking a pic w/ my cell and printing it.

Re: PRINTING A REPLY?

Shanus — Fri, 15 Sep 2017 13:03:59 GMT

@Krimpette wrote:
This is sure to be a dumb suggestion if viewed by those who are tech savvy , but here's what I do: I highlight the message I want to copy and paste it to an e-mail to myself. The added benefit for me is I always have that e-mail available to look back on.

@Krimpette That's insulting. My teachers used to say "There are no dumb questions. How else can you learn?"

Re: PRINTING A REPLY?

I am still oxox — Fri, 15 Sep 2017 13:04:04 GMT

That works too

@Shanus wrote:
@I am still oxox wrote:
You can take a screen shot of the page and print that I am not sure if you can print directly from the BB

@I am still oxox Thanks. I ended up taking a pic w/ my cell and printing it.

Re: PRINTING A REPLY?

Pearlee — Fri, 15 Sep 2017 13:34:00 GMT

@Krimpette wrote:
This is sure to be a dumb suggestion if viewed by those who are tech savvy , but here's what I do: I highlight the message I want to copy and paste it to an e-mail to myself. The added benefit for me is I always have that e-mail available to look back on.

You can do the same thing - copy and paste - and put it into a word document.

IMO you have a good solution.

Re: PRINTING A REPLY?

dooBdoo — Fri, 15 Sep 2017 18:02:32 GMT

Hi, @Shanus! In addition to the helpful comments here, I wanted to add that there's a feature on the site that converts a thread to a more printer-friendly format.

When you open a thread, just above the original post and to the right of the word "REPLY" there's a drop-down menu called "Topic Options." One option is "Printer Friendly Page." Or look at the 3-dot drop-down menu on each reply and choose "Print." Once you switch to that, you can copy and paste -- or you can use your browser's or computer's print option to print the page or create a document (which you can edit before printing).

It's not an elegant format, but it does make it easier to get a copy in something closer to a plain text format.

Re: PRINTING A REPLY?

2blonde — Fri, 15 Sep 2017 17:42:22 GMT

I'm usually on my desktop or my laptop, so I just right click and it brings up the print option.

Re: PRINTING A REPLY?

dooBdoo — Fri, 15 Sep 2017 18:27:29 GMT

Shanus wrote:
Krimpette wrote:
This is sure to be a dumb suggestion if viewed by those who are tech savvy , but here's what I do: I highlight the message I want to copy and paste it to an e-mail to myself. The added benefit for me is I always have that e-mail available to look back on.

@Krimpette That's insulting. My teachers used to say "There are no dumb questions. How else can you learn?"

I've always felt there are no dumb questions, too, @Shanus. I hate for anyone to feel even the slightest bit embarrassed for asking anything. I've spent years teaching people to use computers, email, etc., and it's better to encourage all questions because inevitably there's someone who can learn from the exhange.

Editing to say, my apoligies to @Krimpette.❤️ I misread your comment and I can see now (after your newer post) that I made a mistake. You didn't say dumb question -- you said dumb suggestion, which it wasn't. I'm sorry.

Re: PRINTING A REPLY?

corita — Fri, 15 Sep 2017 17:48:08 GMT

What I have done is "bookmark" the page I want to keep. At least I know where it is when I want to look for the info!!

Re: PRINTING A REPLY?

dooBdoo — Fri, 15 Sep 2017 17:53:20 GMT

corita wrote:
What I have done is "bookmark" the page I want to keep. At least I know where it is when I want to look for the info!!

@corita, That can work in some cases, but many threads end up deleted or edited and the bookmarks might not lead us to the info we originally wanted to save.

Re: PRINTING A REPLY?

chrystaltree — Fri, 15 Sep 2017 18:00:22 GMT

What am I missing here? You just go to the response and print it. That's all you have to do. I just did it.

Re: PRINTING A REPLY?

corita — Fri, 15 Sep 2017 18:01:32 GMT

@dooBdoo wrote:
@corita wrote:
What I have done is "bookmark" the page I want to keep. At least I know where it is when I want to look for the info!!

@corita, That can work in some cases, but many threads end up deleted or edited and the bookmarks might not lead us to the info we originally wanted to save.
-------------------
True...so far, so good with me. I usually bookmark a recipe or a name/description of an item!!!
I want to thank you, dooBdoo. I have learned much computer "stuff" from you, especially when the format and procedure for this forum changed!! I am not computer savvy and really don't need to be in my life now. Just want a computer that works, that saves my info and is safe!!

Re: PRINTING A REPLY?

dooBdoo — Fri, 15 Sep 2017 18:04:34 GMT

Chrystaltree wrote:
What am I missing here? You just go to the response and print it. That's all you have to do. I just did it.

What you're missing, I guess, is the fact that people have questions and we don't all know which options are available. It's always new info for someone.

Re: PRINTING A REPLY?

dooBdoo — Fri, 15 Sep 2017 18:08:29 GMT

corita wrote:
dooBdoo wrote:
corita wrote:
What I have done is "bookmark" the page I want to keep. At least I know where it is when I want to look for the info!!

@corita, That can work in some cases, but many threads end up deleted or edited and the bookmarks might not lead us to the info we originally wanted to save.
-------------------
True...so far, so good with me. I usually bookmark a recipe or a name/description of an item!!!
I want to thank you, dooBdoo. I have learned much computer "stuff" from you, especially when the format and procedure for this forum changed!! I am not computer savvy and really don't need to be in my life now. Just want a computer that works, that saves my info and is safe!!

What a lovely post, @corita! Thanks, so much! You put a huge smile on my face, and I really needed that today. You're welcome. I've learned an enormous amount, on scores of topics, from other posters so I try to offer info when I can and return the generous favor. Thanks, again. You're a sweetheart.❤️ Hope you have a wonderful weekend.

Re: PRINTING A REPLY?

Krimpette — Fri, 15 Sep 2017 18:19:07 GMT

@dooBdoo @Shanus Actually, I'm just a tad confused. I don't recall asking a question at all. I just felt that my "solution" to the original question was pretty "low tech" for those who probably have a much simpler way to do the job. Sorry.....didn't mean to insult anyone.

Re: PRINTING A REPLY?

Ibby114 — Fri, 15 Sep 2017 18:26:32 GMT

The 'snipping tool' on my computer has become my best friend!

Re: PRINTING A REPLY?

dooBdoo — Fri, 15 Sep 2017 18:26:27 GMT

Krimpette wrote:
@dooBdoo @Shanus Actually, I'm just a tad confused. I don't recall asking a question at all. I just felt that my "solution" to the original question was pretty "low tech" for those who probably have a much simpler way to do the job. Sorry.....didn't mean to insult anyone.

Thanks for pointing out my mistake, @Krimpette. I'm the one who was confused and evidently I have the "reading comprehension" problem posters often like to point out.🙃 My apologies. I edited my previous post. And I want to add that your suggestion wasn't dumb -- not at all.❤️

Re: PRINTING A REPLY?

Shanus — Sat, 16 Sep 2017 00:45:24 GMT

@dooBdoo wrote:

Hi, @Shanus! In addition to the helpful comments here, I wanted to add that there's a feature on the site that converts a thread to a more printer-friendly format.
When you open a thread, just above the original post and to the right of the word "REPLY" there's a drop-down menu called "Topic Options." One option is "Printer Friendly Page." Or look at the 3-dot drop-down menu on each reply and choose "Print." Once you switch to that, you can copy and paste -- or you can use your browser's or computer's print option to print the page or create a document (which you can edit before printing).
It's not an elegant format, but it does make it easier to get a copy in something closer to a plain text format.

@dooBdoo Thanks for your help.