topic Re: Data Base in Customer Care

Data Base

Judaline — Thu, 14 Sep 2017 13:06:09 GMT

Your data base or search engine, whatever you want to call it is wayyyyyyy off. I ask for logo wide leg pants and it gives me the skinniest, tightest pants I've ever seen. Plus, it gives me other designers, not just Logo. Something needs work here, big time.

Re: Data Base

Anonymous — Thu, 14 Sep 2017 13:09:26 GMT

Hi @Judaline thank you for sharing your feedback and I will be sure to pass it on to our management team.

Re: Data Base

avid shopper — Thu, 14 Sep 2017 13:53:27 GMT

the search engine is often frustrating. I often search for an item and get a ton of item not similar to or even in the same catagory as what I am looking for. The narrow down fields could be improved as well.

Re: Data Base

software — Thu, 14 Sep 2017 13:55:13 GMT

@avid shopper wrote:
the search engine is often frustrating. I often search for an item and get a ton of item not similar to or even in the same catagory as what I am looking for. The narrow down fields could be improved as well.

Probably done on purpose

I've searched for items by their correct, specific name (Lock & Lock) and it doesn't bring up all the items.