topic Exchange question... in Customer Care

Exchange question...

Nataliesgramma — Fri, 08 Sep 2017 19:44:03 GMT

If I buy a sweater.... and when it arrives it is too small..........and it is SOLD OUT in the next size in the same color. Can I exchange it for a larger size in another color without paying the shipping?

Re: Exchange question...

Ibby114 — Fri, 08 Sep 2017 19:47:03 GMT

I had this conversation with customer service the other day- and they told me it just had to be the same item #. Hopefully the replies you receive will have some consistency!

Re: Exchange question...

Barbara-QVC — Fri, 08 Sep 2017 19:48:18 GMT

@Nataliesgramma wrote:

If I buy a sweater.... and when it arrives it is too small..........and it is SOLD OUT in the next size in the same color. Can I exchange it for a larger size in another color without paying the shipping?

Hi @Nataliesgramma

@Ibby114 gave you great advice - as long as you are exchanging it for the same item number there will be no charge for the return shipping.

Barb

Customer Care