topic Re: Future Plans for QVC Social Customer Service in Customer Care

Future Plans for QVC Social Customer Service

Starliteshine — Sat, 02 Sep 2017 21:21:59 GMT

I know it's hard to guarantee what the future holds with Liberty purchasing the remainder of HSN stock, but press releases and interviews mention merging some of the departments even though both channels will remain separate for now. I ALWAYS get top notch service from QVC, especially from the Social Team. The Social Team makes me feel like a valued customer from fixing whatever is wrong to caring enough to pick up the phone and call me to resolve an issue. I do 95% of my shopping at QVC and 5% at HSN. I have not had the same level of customer service from HSN, especially their Social Department. I am concerned about the future level of customer service at QVC with the acquisition. I sure hope the high level of customer service that I've grown accustomed to remains in place and doesn't take a nose dive when the deal is finalized. At this point can you share with us any future plans regarding the acquisition and if customer service will become one?

Re: Future Plans for QVC Social Customer Service

Melvin-QVC — Sat, 02 Sep 2017 23:32:12 GMT

@Starliteshine wrote:

I know it's hard to guarantee what the future holds with Liberty purchasing the remainder of HSN stock, but press releases and interviews mention merging some of the departments even though both channels will remain separate for now. I ALWAYS get top notch service from QVC, especially from the Social Team. The Social Team makes me feel like a valued customer from fixing whatever is wrong to caring enough to pick up the phone and call me to resolve an issue. I do 95% of my shopping at QVC and 5% at HSN. I have not had the same level of customer service from HSN, especially their Social Department. I am concerned about the future level of customer service at QVC with the acquisition. I sure hope the high level of customer service that I've grown accustomed to remains in place and doesn't take a nose dive when the deal is finalized. At this point can you share with us any future plans regarding the acquisition and if customer service will become one?

@Starliteshine Thank you so much for the kind words and appreciation. We are happy to be able to help and assist in any way. Unfortunately, at this time we have no knowledge of what's to come. Hopefully, we will continue to head in the right direction and be here when you need us.

Melvin, Customer Care

Re: Future Plans for QVC Social Customer Service

esmerelda — Sat, 02 Sep 2017 21:58:10 GMT

@Melvin-QVCI know I enjoyed the Social Team stepping in when I mentioned here that I received a tilted Luminara lantern. It was nice knowing that I could return the defective item and a new one would be shipped simultaneously...no need to wait until mine arrived on the other end before the new one was shipped.

Re: Future Plans for QVC Social Customer Service

sligo — Sat, 02 Sep 2017 23:32:36 GMT

A special thank you to Melvin and the entire team. He and the others always do their best to help the customers. I for one am extremely grateful to each one. There are some cust. that feel the need to gripe. Be honest in your attitudes and they will do their very best to be of help. Remember. they work for the company. The company sets the rules.They are employes following the rules.Be kind and it will return to you.

Re: Future Plans for QVC Social Customer Service

Chi-town girl — Mon, 04 Sep 2017 01:33:07 GMT

I hope significant changes and improvements are made to foster a better shopping environment here for QVC shoppers.

Enough with the daily posts bashing hosts

Enough with the daily bashing of vendors

Enough of the sneaky political topics inserted into Fashion

Enough of the routine if not daily bashing of Logo, Lisa Rinna and GILI QVC brands

Enough of the non shoppers that post daily about deaths, celebrity gossip, and other non shopping topics. These are in a higher proportion to the shopping posts. THIS IS A RETAIL SITE!

Because of the culture that has been permitted and fostered by Q 'employees' here, I'm shopping less and less at QVC. They do not support Q shoppers, in fact they drive customers and sales elsewhere

Re: Future Plans for QVC Social Customer Service

Shawnie — Mon, 04 Sep 2017 17:11:40 GMT

@Chi-town girl wrote:
I hope significant changes and improvements are made to foster a better shopping environment here for QVC shoppers.

Enough with the daily posts bashing hosts

Enough with the daily bashing of vendors

Enough of the sneaky political topics inserted into Fashion

Enough of the routine if not daily bashing of Logo, Lisa Rinna and GILI QVC brands

Enough of the non shoppers that post daily about deaths, celebrity gossip, and other non shopping topics. These are in a higher proportion to the shopping posts. THIS IS A RETAIL SITE!

Because of the culture that has been permitted and fostered by Q 'employees' here, I'm shopping less and less at QVC. They do not support Q shoppers, in fact they drive customers and sales elsewhere

Couldnt disagree with you more. This is more than justna retail site. It always has been. I come here for information and sometimes company. And a little bit of fun. If you dont care for the community you can just watch QVC. I dont understand what this community has to do with your shopping patterns, Makes no sense to me. If something aggravates me, I disconnect from it. Sounds like you may want to consider turning this internet place off.

Re: Future Plans for QVC Social Customer Service

Moonchilde — Mon, 04 Sep 2017 18:18:58 GMT

"Enough", indeed. More than. LOL.

Re: Future Plans for QVC Social Customer Service

chiclets — Mon, 04 Sep 2017 18:37:54 GMT

@Chi-town girl wrote:
I hope significant changes and improvements are made to foster a better shopping environment here for QVC shoppers.

Enough with the daily posts bashing hosts

Enough with the daily bashing of vendors

Enough of the sneaky political topics inserted into Fashion

Enough of the routine if not daily bashing of Logo, Lisa Rinna and GILI QVC brands

Enough of the non shoppers that post daily about deaths, celebrity gossip, and other non shopping topics. These are in a higher proportion to the shopping posts. THIS IS A RETAIL SITE!

Because of the culture that has been permitted and fostered by Q 'employees' here, I'm shopping less and less at QVC. They do not support Q shoppers, in fact they drive customers and sales elsewhere

shop less-post less-read less forums-and absolutely you be happy.