topic Re: Insider Magazine in Customer Care

Insider Magazine

Catty2 — Sat, 02 Sep 2017 00:09:37 GMT

For the last few months I haven't received this via email or in print. Does it need to be renewed? Thanks.

Re: Insider Magazine

Barbara-QVC — Sat, 02 Sep 2017 00:13:10 GMT

@Catty2 wrote:

For the last few months I haven't received this via email or in print. Does it need to be renewed? Thanks.

Hi @Catty2

I would be happy to check on this for you and I will send you an email.

Have a great evening!

Barb

Customer Care

Re: Insider Magazine

World Traveler — Sat, 02 Sep 2017 00:17:31 GMT

@Barbara-QVC I was told last week that I would receive an email with the link, but have not received it or the September issue, which I understood would also be mailed to me. Got the July and August issue in the mail, but not the September.

Re: Insider Magazine

Barbara-QVC — Sat, 02 Sep 2017 00:22:03 GMT

@World Traveler wrote:

@Barbara-QVC I was told last week that I would receive an email with the link, but have not received it or the September issue, which I understood would also be mailed to me. Got the July and August issue in the mail, but not the September.

Hi @World Traveler

I will check on this for you and send you an email.

Thanks.

Barb

Customer Care

Re: Insider Magazine

september — Sat, 02 Sep 2017 00:30:34 GMT

I've been getting the hard copy for almost a year, but have never been able to get the online version. Yes, I place orders on the TSV's!

Re: Insider Magazine

World Traveler — Sat, 02 Sep 2017 00:33:20 GMT

@Barbara-QVC Thank you!

Re: Insider Magazine

Maxikat — Sat, 02 Sep 2017 00:34:37 GMT

I haven't received my August copy of the Insider either. Have they stopped them?

Re: Insider Magazine

Barbara-QVC — Sat, 02 Sep 2017 00:38:06 GMT

@september wrote:

I've been getting the hard copy for almost a year, but have never been able to get the online version. Yes, I place orders on the TSV's!

Hi @september

I am glad that you are able to take advantage of the TSV preorders with the InsideQ! It looks like you should be receiving the email with the link to the online version so I am going to forward your information to our InsideQ team to have them take a look into this for you.

Have a great weekend!

Barb

Customer Care

Re: Insider Magazine

Barbara-QVC — Sat, 02 Sep 2017 00:42:32 GMT

@Maxikat wrote:

I haven't received my August copy of the Insider either. Have they stopped them?

Hi @Maxikat

The September issues should be in the mail and arriving in home any day now. Did you not receive the August issue?

Barb

Customer Care

Re: Insider Magazine

Gerdane — Sun, 03 Mar 2019 17:07:24 GMT

Re: Insider Magazine

Barbara-QVC — Sat, 02 Sep 2017 01:38:26 GMT

@Gerdane wrote:
I signed up last October to receive them. Ever since receiving my first issue, unless I call, they aren't mailed. Every time I do call, I get the same answer...we don't know why you aren't receiving them but will forward your concerns to corporate to find out why. Then the next month comes around, same thing. It's getting to be more trouble than it's worth!

Hi @Gerdane

I am sorry you have not been receiving the InsideQ. I will certainly follow up on this for you!

Barb

Customer Care

Re: Insider Magazine

Venezia — Sat, 02 Sep 2017 01:50:00 GMT

@Barbara-QVC- Hi. I know you're going to be inundated with requests, but back on June 12th I asked to be signed up (again) for the InsideQ magazine (paper and online).

Beth responded and said it was done. Since then, I've gotten the June issue and eventually July - both handwritten and out of date. But I've never gotten anything since then or any email with links for the online.

If you get a chance, would you check to see if my request back then went through? I don't know how long it should take before the issues and emails start appearing. TIA.

Re: Insider Magazine

Barbara-QVC — Sat, 02 Sep 2017 01:52:36 GMT

@Venezia wrote:

@Barbara-QVC- Hi. I know you're going to be inundated with requests, but back on June 12th I asked to be signed up (again) for the InsideQ magazine (paper and online).

Beth responded and said it was done. Since then, I've gotten the June issue and eventually July - both handwritten and out of date. But I've never gotten anything since then or any email with links for the online.

If you get a chance, would you check to see if my request back then went through? I don't know how long it should take before the issues and emails start appearing. TIA.

Hi @Venezia

I would be happy to check for you and email you with an update.

Barb

Customer Care

Re: Insider Magazine

september — Sat, 02 Sep 2017 03:23:56 GMT

@Barbara-QVC. Thank you. I have checked my account settings, and I'm set up to receive all emails regarding specials, and more. Everything is checked! I never get anything.