topic Re: @Cindy-QVC or @Alice-QVC in Customer Care

@Cindy-QVC or @Alice-QVC

ScarletDove — Wed, 30 Aug 2017 12:58:59 GMT

A-D Stuffin Gourmet(8) CranberryStuffed Chicken

Item Price: $54.00

Quantity: 1

Status: BACKORDER

This order which is sent on AD to a senior in FL went into "Process" Monday, then last night popped up with a "Backorder" notice. What does this mean and why? What if any delay? If you need an order# let me know.....

Thank you

Re: @Cindy-QVC or @Alice-QVC

Anonymous — Wed, 30 Aug 2017 13:14:20 GMT

Hi @ScarletDove, I am so sorry this happened. I sent you an email.

Re: @Cindy-QVC or @Alice-QVC

ScarletDove — Wed, 30 Aug 2017 13:20:37 GMT

@Anonymous Thank you very much for the email Alice, I appreciate!

Re: @Cindy-QVC or @Alice-QVC

ScarletDove — Thu, 31 Aug 2017 13:24:56 GMT

@Anonymous Alice, sorry but out of annoyance and an unacceptable excuse by vendor for this situation on AD, I cancelled the remainder of the AD and probably will not use Stuffin Gourmet again, how unfortunate for they have good products; if they cannot meet the order request they should not offer AD.

Then, also yesterday, after having a return/exchange "refunded" and charged shipping rather than exchanged for an item I was told via email was out is stock but indeed was and is still in stock, I will be thinking also very carefully about future orders. I spoke with CS and was irate over this continuing foolishness. The incompetence is escalating and none of us should have to be accepting of these kind of services; many of us have been customers for up to 30 years......many "need" the convenience and it is sorely slipping. The "sorries" are getting tiresome....

Re: @Cindy-QVC or @Alice-QVC

Anonymous — Thu, 31 Aug 2017 13:27:39 GMT

Hi @ScarletDove, I can certainly understand your frustration and the reason you were irate. If you need help with a refund on any shipping and handling you were charged for that exchange please let me know. You can emil us at QVCSocialTeam@qvc.com.