topic Re: Need Copper Chef Help! in Customer Care

Need Copper Chef Help!

littleplace — Wed, 30 Aug 2017 02:52:52 GMT

Hi,

I ordered and received the 9 1/2" Copper Chef Casserole pan set but the steamer rack was missing from the box. I talked to Customer Service twice. They were very nice and said (both times) that the steamer rack would be sent out to me and I would receive it in a week. The last call I made was a few days ago and they offered to credit me for the steamer rack, but I refused the offer. I REALLY want the steamer rack! Is there someone reading this that can help me? Thanks in advance!

Re: Need Copper Chef Help!

Barbara-QVC — Wed, 30 Aug 2017 03:00:55 GMT

@littleplace wrote:

Hi,

I ordered and received the 9 1/2" Copper Chef Casserole pan set but the steamer rack was missing from the box. I talked to Customer Service twice. They were very nice and said (both times) that the steamer rack would be sent out to me and I would receive it in a week. The last call I made was a few days ago and they offered to credit me for the steamer rack, but I refused the offer. I REALLY want the steamer rack! Is there someone reading this that can help me? Thanks in advance!

Hi @littleplace

Welcome to our Forums! I am sorry that the steam rack was missing from your Copper Chef order. I do see that a request was just sent on 8/26 to have a replacement rack sent out to you. We would ask that you allow 7-10 days for this to be shipped.

Barb

Customer Care

Re: Need Copper Chef Help!

littleplace — Wed, 30 Aug 2017 03:04:26 GMT

Thank you Barb!

Re: Need Copper Chef Help!

Nataliesgramma — Wed, 30 Aug 2017 09:29:08 GMT

@littleplaceI had a similar issue last year and if Barbara says it is on the way....its coming....don't worry.

It does take 7-10 days though as she said.......