topic Re: Mods - Please help in Customer Care

Mods - Please help

CalminHeart — Sun, 27 Aug 2017 14:02:53 GMT

I going through my MC account and noticed a $106.66 charge on 8/21/17 that I cannot identify. I called CS and spent 20-30 minutes with them and they can't figure it out either. I know this was the gold day but I didn't buy anything with that kind of easy pay or total that day. None of my previous orders or combination of orders result in that amount. Can you help me out? If it's legit, I need to know the order number, etc. If it's not correct, I want a quick refund and assurance that no more easy pays in that amount will be charged to me. THANK YOU!

Re: Mods - Please help

Kim-QVC — Sun, 27 Aug 2017 17:52:01 GMT

@CalminHeart wrote:

I going through my MC account and noticed a $106.66 charge on 8/21/17 that I cannot identify. I called CS and spent 20-30 minutes with them and they can't figure it out either. I know this was the gold day but I didn't buy anything with that kind of easy pay or total that day. None of my previous orders or combination of orders result in that amount. Can you help me out? If it's legit, I need to know the order number, etc. If it's not correct, I want a quick refund and assurance that no more easy pays in that amount will be charged to me. THANK YOU!

Good morning @CalminHeart , I'm sorry to hear that there is a charge that you do not recognize. I see that you have spoken with our Customer Service department this AM, they have opened an inquiry to have that researched. There is typically an order number associated with the charge on the statement, please email that to us if it is available and I can include it with the inquiry, our email address is QVCSocialTeam@qvc.com - Thank you, Kim.

Re: Mods - Please help

LTT1 — Sun, 27 Aug 2017 14:50:04 GMT

@CalminHeart

Perhaps an idea would be to back this inquiry up with a call to the 800 number on the back of your card?

Tell MC you want to open a dispute (charge-back). This may speed up your refund.

Re: Mods - Please help

BaileyBop — Sun, 27 Aug 2017 14:53:53 GMT

That happened to me once and I felt absolutely terrible when I found out my husband purchased a fantastic birthday present for me.

Re: Mods - Please help

millieshops — Sun, 27 Aug 2017 15:10:44 GMT

@LTT1 Yes, that call would be good, but she needs also to feed the mods the order number as they asked. Note the content in the post from @BaileyBop.

I'm thinking there is an error though, and the company needs to be able to identify the source of the problem.

Re: Mods - Please help

LTT1 — Sun, 27 Aug 2017 15:26:13 GMT

@millieshops

Did I misunderstand?

'I thought there was no order number?

If if there IS an order number, I'm sure it can be resolved by CS immediately.

Re: Mods - Please help

millieshops — Sun, 27 Aug 2017 15:35:18 GMT

@LTT1 You didn't. I did! Sorry.

I'd be suspicious, too, if there were no order number on a charge statement.

Re: Mods - Please help

CalminHeart — Sun, 27 Aug 2017 17:00:16 GMT

@Kim-QVC wrote:
@CalminHeart wrote:
I going through my MC account and noticed a $106.66 charge on 8/21/17 that I cannot identify. I called CS and spent 20-30 minutes with them and they can't figure it out either. I know this was the gold day but I didn't buy anything with that kind of easy pay or total that day. None of my previous orders or combination of orders result in that amount. Can you help me out? If it's legit, I need to know the order number, etc. If it's not correct, I want a quick refund and assurance that no more easy pays in that amount will be charged to me. THANK YOU!

Good morning @CalminHeart , I'm sorry to hear that there is a charge that you do not recognize. I see that you have spoken with our Customer Service department this AM, they have opened an inquiry to have that researched. There is typically and order number associated with the charge on the statement, please email that to us if it is available and I can include it with the inquiry, our email address is QVCSocialTeam@qvc.com - Thank you, Kim.

I emailed you a copy of what appears on my MC. An order # is not listed. I also called my bank and they don't have any other information. This makes me very nervous. Do you know when I'll hear back? Thank you!

Re: Mods - Please help

SeaMaiden — Sun, 27 Aug 2017 17:15:52 GMT

@CalminHeart wrote:
@Kim-QVC wrote:
@CalminHeart wrote:
I going through my MC account and noticed a $106.66 charge on 8/21/17 that I cannot identify. I called CS and spent 20-30 minutes with them and they can't figure it out either. I know this was the gold day but I didn't buy anything with that kind of easy pay or total that day. None of my previous orders or combination of orders result in that amount. Can you help me out? If it's legit, I need to know the order number, etc. If it's not correct, I want a quick refund and assurance that no more easy pays in that amount will be charged to me. THANK YOU!

Good morning @CalminHeart , I'm sorry to hear that there is a charge that you do not recognize. I see that you have spoken with our Customer Service department this AM, they have opened an inquiry to have that researched. There is typically and order number associated with the charge on the statement, please email that to us if it is available and I can include it with the inquiry, our email address is QVCSocialTeam@qvc.com - Thank you, Kim.

I emailed you a copy of what appears on my MC. An order # is not listed. I also called my bank and they don't have any other information. This makes me very nervous. Do you know when I'll hear back? Thank you!

@CalminHeart I hope you closed the card already.

Re: Mods - Please help

KingstonsMom — Sun, 27 Aug 2017 18:06:58 GMT

@millieshops wrote:
@LTT1 You didn't. I did! Sorry.

I'd be suspicious, too, if there were no order number on a charge statement.

@millieshops

I have 2 different bank CC's listed here and one bank does list the order #, as well as the # of EZpays left, if the item was on ezpay.

The other bank card doesn't. It assigns a 4 digit 'reference #', which relates in no way to the order #.

The only way I can check that card for Q purchases is by matching up the amounts to my purchase history..

Re: Mods - Please help

Mz iMac — Sun, 27 Aug 2017 18:45:10 GMT

@CalminHeart

"they have opened an inquiry to have that researched."

I find it strange that CR didn't notify you of that while they had you on the phone.

Re: Mods - Please help

millieshops — Sun, 27 Aug 2017 18:54:32 GMT

@KingstonsMom Keeping track of EZPay when I have too many (as I do now!) is bad enough when there's only one card that does include numbers.

I'm so trying to simplify my life. I have more than one card also, but I try to use only one. That works okay because all my income is monthly now. It wasn't as easy when I had to determine which pay period I was going to have the right funds.

As per @CalminHeart's problem, I can't figure out what happened because I assume both she and the CS rep looked at her whole EZPay set-up and the order numbers would be/should be there for the following months. I still don't understand really what is going on - does QVC include the order numbers on their listing only if the bank requires them as mine does?

Re: Mods - Please help

KingstonsMom — Sun, 27 Aug 2017 19:12:05 GMT

@millieshops

I also try not to use the CC that doesn't list order #'s, but sometimes.....well, you know, LOL!

Like you, since we retired, our income is monthly too, so I have to budget accordingly.

I'm also not sure about the problem that @CalminHeart is having, you'd think there was an order showing for that amount on her acct., even if you don't have the order #.

Color me confused too!

Re: Mods - Please help

Kachina624 — Sun, 27 Aug 2017 21:17:20 GMT

One thing we know for sure... @CalminHeart is not all that calm today!

Re: Mods - Please help

CalminHeart — Mon, 28 Aug 2017 13:16:24 GMT

@Kachina624 wrote:
One thing we know for sure... @CalminHeart is not all that calm today!

That was funny!!!

Re: Mods - Please help

CalminHeart — Mon, 28 Aug 2017 13:18:42 GMT

@millieshops wrote:
@KingstonsMom Keeping track of EZPay when I have too many (as I do now!) is bad enough when there's only one card that does include numbers.

I'm so trying to simplify my life. I have more than one card also, but I try to use only one. That works okay because all my income is monthly now. It wasn't as easy when I had to determine which pay period I was going to have the right funds.

As per @CalminHeart's problem, I can't figure out what happened because I assume both she and the CS rep looked at her whole EZPay set-up and the order numbers would be/should be there for the following months. I still don't understand really what is going on - does QVC include the order numbers on their listing only if the bank requires them as mine does?

Every other charge that's come through has always had an order number. Just not this one which makes me wonder if something funny happened.

Re: Mods - Please help

CalminHeart — Mon, 28 Aug 2017 13:19:34 GMT

@KingstonsMom wrote:
@millieshops

I also try not to use the CC that doesn't list order #'s, but sometimes.....well, you know, LOL!

Like you, since we retired, our income is monthly too, so I have to budget accordingly.

I'm also not sure about the problem that @CalminHeart is having, you'd think there was an order showing for that amount on her acct., even if you don't have the order #.

Color me confused too!

Believe me, I was just as confused. Every other charge has included an order number. Not this one though. It makes me wonder if something questionable happened.

Re: Mods - Please help

CalminHeart — Tue, 29 Aug 2017 18:40:37 GMT

Resolved. Thank you!