topic Re: Contacting QVC through email or mail in Customer Care

Contacting QVC through email or mail

Jane40 — Mon, 16 May 2016 23:49:30 GMT

Could someone please give me contact info on how to reach someone concerning a host? I made a comment on Albany Irvin's fb page and she replied with a SCATHING comment. My comment in no way shape or form deserved the response I got. I literally feel sick to my stomach. I have NEVER been talked to that way. I am NOT a mean spirited poster. Never, ever do I say anything derogatory in this forum or on fb. I will NO longer shop with QVC..ever!! I have spent A LOT of money over the years and have been a faithful customer. Now granted, one customer isn't going to be the end of QVC but I have the right to spend my money where it's appreciated. If someone could help me out with some contact info I would certainly appreciate it

Re: Contacting QVC through email or mail

Mz iMac — Mon, 16 May 2016 23:53:52 GMT

Google or use your favorite search engine for contact info.

Re: Contacting QVC through email or mail

Jane40 — Tue, 17 May 2016 00:00:06 GMT

Thanks. I will try that. I want to have my complaint in writing..not a phone call that can be dismissed. But I will try google.

Re: Contacting QVC through email or mail

TTerri — Tue, 17 May 2016 00:00:56 GMT

Jane, did you take a screenshot of it? You'll need to do that so you can show it to customer service.

What post of hers did you comment under? I'd like to read your comment.

You can contact customer service, https://www.qvc.com/CustomerServiceEmailView?storeId=10251&catalogId=10151&langId=-1

Re: Contacting QVC through email or mail

proudlyfromNJ — Tue, 17 May 2016 00:09:49 GMT

@TTerri wrote:
Jane, did you take a screenshot of it? You'll need to do that so you can show it to customer service.

What post of hers did you comment under? I'd like to read your comment.

You can contact customer service, https://www.qvc.com/CustomerServiceEmailView?storeId=10251&catalogId=10151&langId=-1

I'd like to read it also. Hoping she answers!

Re: Contacting QVC through email or mail

Paulette-QVC — Tue, 17 May 2016 00:12:15 GMT

@Jane40

We are so very sorry for any inconvenience. We will be glad to assist you. Please forward your concern to QVCSocialTeam@qvc.com.

Thank you,

Re: Contacting QVC through email or mail

Goldengate8361 — Tue, 17 May 2016 00:15:42 GMT

Would it be possible to share with us what you said?

@Jane40

Re: Contacting QVC through email or mail

millieshops — Tue, 17 May 2016 00:24:46 GMT

I don't care what was said on either side of this battle. It can't be good.

What I don't understand is how someone who has spent thousands of dollars with the company over the years has never seen all the "how to contact QVC" points at the bottom of many, many pages. There are at least a half dozen at the bottom of the page I have on my screen right now.

Re: Contacting QVC through email or mail

terriebear — Tue, 17 May 2016 00:36:40 GMT

I find this whole thing fishy. Albany is a very positive person. Why would she reply this way if you posted something that was not hurtful to her or someone she holds dear to her. I looked on her FB page and could not find any trace of anything scathing on it.

Re: Contacting QVC through email or mail

pupwhipped — Tue, 17 May 2016 01:00:49 GMT

@millieshops wrote:
I don't care what was said on either side of this battle. It can't be good.

What I don't understand is how someone who has spent thousands of dollars with the company over the years has never seen all the "how to contact QVC" points at the bottom of many, many pages. There are at least a half dozen at the bottom of the page I have on my screen right now.

Exactly. And all one has to do is literally scroll down less then six inches from the bottom of this thread and see that big ole button that says "Email Us."

Really?

IRe: Contacting QVC through email or mail

Jane40 — Tue, 17 May 2016 01:41:20 GMT

Nothing fishy about it, honest. It cant be seen because i deleted my comment and unliked her page. As for emailing QVC.. yes, i saw the email options but none of the categories fit what my problem was. I was doing it from my phone too so maybe i need to use my computer. Im not on here looking for a fight. I sincerely was wanting help.

Re: Contacting QVC through email or mail

Jane40 — Tue, 17 May 2016 02:13:38 GMT

Thank you so much for the appropriate email address.

Re: IRe: Contacting QVC through email or mail

Mz iMac — Tue, 17 May 2016 02:15:40 GMT

@Jane40 wrote:
Nothing fishy about it, honest. It cant be seen because i deleted my comment and unliked her page.

Now you have no proof of your complaint. Hopefully, you took a screen shot of the comment(s) prior to deleting.

Anywho, someone from QVC already responded to you in this thread.

Re: Contacting QVC through email or mail

Stormygirl — Tue, 17 May 2016 02:36:26 GMT

Shrugs.......Maybe I am way too behind the times but for the life of me I dont understand why anyone would follow and post on a hosts own facebook page.. would be certainly prudent to make the page a follow only and no posting for their own sanilty LOL. I guess people do make comments solicited or not though and those who do need to be prepared for an answer. I would never feel entitled to do it.

Re: Contacting QVC through email or mail

Moonchilde — Tue, 17 May 2016 05:44:20 GMT

Color me skeptical.

Re: Contacting QVC through email or mail

Krimpette — Tue, 17 May 2016 11:35:20 GMT

@Moonchilde Me, too. It sure does seem that the angriest posts come from posters with very, very few posts.

Re: Contacting QVC through email or mail

Jane40 — Tue, 17 May 2016 12:29:55 GMT

I have no idea what you're talking about or why you're so skeptical. Anyway, as usual, QVC was gracious and i appreciate Paulette giving me the appropriate email address.

Re: Contacting QVC through email or mail

Plaid Pants2 — Tue, 17 May 2016 13:38:50 GMT

How convienant that the offending fb post, was deleted, and she has "unliked" the page.

For kicks and giggles, I looked at the posting history of the o/p.

Her last post was on 11/29/ 2013.

First post in 2 1/2 years, and it's to complain?

Yeah, fishy is right.

Re: Contacting QVC through email or mail

Stormygirl — Wed, 18 May 2016 03:03:42 GMT

OP you may not think your unsolicited comment was offensive to YOU but just maybe (obviously) the comment was offensive to Albany? You didnt say what the comment was about but viewing the entitlement on these forums (which is the appropriate place to make comments) making critical or hurtful comments on a hosts OWN personal FB page about host hair, appearance, style would be sure liken to flinging poo at a persons fan the poo naturally will blow back on the commenter. I know on my own facebook someone once felt entitled to critisize me (my not celebrating an American Holiday) on MY own page and I blasted back at them. I do find people who follow and comment on a host, celebrity personal page alittle stalkish and creepy. When you make a comment be prepared for the fall out or the interpretation of your comment. Is part of being responsible for the content of a post that what may not be offensive to you is certainly offensive to others. She has no responsibility to be nice to everyone if a post is offensive to her feelings.