topic Re: Cannot check order status (8/23) in Customer Care

Cannot check order status (8/23)

momtochloe — Wed, 23 Aug 2017 17:56:13 GMT

To our moderators, just a heads up but for the past half hour I am unable to check the status on an order I placed and should be coming in a day or two. Are you aware of any system issues (I don't want to call and tie up CS lines at this point). Many thanks for any assistance you can lend!

Re: Cannot check order status (8/23)

Trix — Wed, 23 Aug 2017 18:02:43 GMT

My computer showed a message that QVC.com is unavailable. The screen message asks customers to call 1-888-345-5788 if assistance is required for service other than placing orders.

Re: Cannot check order status (8/23)

Mj12 — Wed, 23 Aug 2017 18:02:45 GMT

Hi @momtochloe I had the same problem in the last 30 min, but it just started working for me again (order status).

Re: Cannot check order status (8/23)

sunshine45 — Wed, 23 Aug 2017 18:04:20 GMT

just checked and i get this message.....

We're sorry, the system could not process your request as the service is unavailable. Please try again later, or contact Customer Service at 1-888-345-5788 for more information.

Re: Cannot check order status (8/23)

PhilaLady1 — Wed, 23 Aug 2017 18:04:48 GMT

Not working for me, either.

Re: Cannot check order status (8/23)

momtochloe — Wed, 23 Aug 2017 18:10:20 GMT

@Mj12 wrote:
Hi @momtochloe I had the same problem in the last 30 min, but it just started working for me again (order status).

Thanks @Mj12 I'm glad it worked for you but I just tried it again and received the same message. Maybe this outage is sporadic you some lucky folks are able to retrieve their status . . . if that's the case, maybe they should buy one of those Powerball tickets tonight!

Re: Cannot check order status (8/23)

Kitty Galore — Wed, 23 Aug 2017 18:11:16 GMT

Not working for me either. I also can't order anything online , just says system is u avaliable at this time .

Re: Cannot check order status (8/23)

Gr8tfulsoul — Wed, 23 Aug 2017 18:12:37 GMT

It is not working for me either :/

Re: Cannot check order status (8/23)

Mj12 — Wed, 23 Aug 2017 18:17:05 GMT

@momtochloe It's frustrating for sure. I don't really check order status much at all but today I wanted to, and was unable to for a while. Hope it gets fixed for everyone soon.

Re: Cannot check order status (8/23)

momtochloe — Wed, 23 Aug 2017 20:22:31 GMT

FYI, I am able to access my order status but unfortunately nothing has been updated. As it is due to arrive in less than 48 hours I would have expected to see more but I will check back tomorrow morning.