topic Re: INSIDE Q in Customer Care

INSIDE Q

Shanus — Mon, 14 Aug 2017 13:31:32 GMT

With September almost here, I still have not received my August issue.

More often than not, I have to contact CS to find out what's going on and let them know I have not received mine by mail.

In the meanwhile, others have been able to pre-order items that are in limited quantities to me or colors sold out in my size or if makeup...no longer available in my shade. This is a problem on your end not mine.

I've seen many threads concerning this problem of late mailings or no receipt of the issue for a month or two.

Can you somehow have a complete list of those who have requested a copy mailed to them, have enough printed and get them mailed out in time. Receiving them a month late is useless.

Thank you.

Re: INSIDE Q

Shanus — Mon, 14 Aug 2017 13:46:29 GMT

@Shanus wrote:
With September almost here, I still have not received my August issue.

More often than not, I have to contact CS to find out what's going on and let them know I have not received mine by mail.

In the meanwhile, others have been able to pre-order items that are in limited quantities to me or colors sold out in my size or if makeup...no longer available in my shade. This is a problem on your end not mine.

I've seen many threads concerning this problem of late mailings or no receipt of the issue for a month or two.

Can you somehow have a complete list of those who have requested a copy mailed to them, have enough printed and get them mailed out in time. Receiving them a month late is useless.

Thank you.

Just spoke to CS. Evidently, it is necessary to write (not email) the corporate offices to report the problems w/ Inside Q. CS can only handle the requests you have not received an issue for the current month. They have my name on the list to receive it monthly, but do not have the ability to assure it gets mailed. What's up with that?

I'm sure corporate has more important problems than making sure I receive Inside Q. CS should take this over.

Re: INSIDE Q

Susan-QVC — Mon, 14 Aug 2017 13:51:53 GMT

@Shanus I am sorry this continues to be a source of frustration for you. I have put in a request to have a copy mailed out and also to research why you no longer receive a copy.

My apologies,

Susan Q-Social

Re: INSIDE Q

Shanus — Mon, 14 Aug 2017 13:58:07 GMT

@Susan-QVC wrote:
@Shanus I am sorry this continues to be a source of frustration for you. I have put in a request to have a copy mailed out and also to research why you no longer receive a copy.
My apologies,
Susan Q-Social

Thanks, Susan. I appreciate your help looking into this matter.

Re: INSIDE Q

Carol08 — Mon, 14 Aug 2017 14:30:18 GMT

i signed up to receive INSIDE Q a while back, but still have not received it. Could you look into this for me, please, Susan? Thanks.

Re: INSIDE Q

Daludog — Mon, 14 Aug 2017 17:56:08 GMT

I to am still waiting. Its been a few months. i got a reply and it said i will get it online first then the magazine, but nothing yet.

Re: INSIDE Q

zitawins — Mon, 14 Aug 2017 18:07:23 GMT

I have the same problem as all of the posters, and when i inquired I was told (via email) that people receive the Insider if they have purchased a certain amount of items over the past couple of months.

No purchases, no Insider. I consider this pretty arbitrary. How much does a miailing cost for heaven's sake!

Re: INSIDE Q

Kachina624 — Mon, 14 Aug 2017 20:47:26 GMT

@Shanus I long ago decided I didn't need that aggravation in my life, gave up and now look at the rogue website that publishes the TSVs and item number. I don't care about reading the insider per se. Keep your eyes open and maybe someone will post a link to the blue skies website.

Re: INSIDE Q

vickie25 — Tue, 15 Aug 2017 04:01:48 GMT

@Shanus I get the Insider every month but my copy does not arrive until 15-18 each month. . It never arrives earlier than that.

Re: INSIDE Q

Shanus — Tue, 15 Aug 2017 14:46:59 GMT

@Kachina624 wrote:
@Shanus I long ago decided I didn't need that aggravation in my life, gave up and now look at the rogue website that publishes the TSVs and item number. I don't care about reading the insider per se. Keep your eyes open and maybe someone will post a link to the blue skies website.

Hi @Kachina624. There used to be a place on the homepage that directed you to an online version of Inside Q. That page changes so often, I can't find anything anymore!

Re: INSIDE Q

Shanus — Tue, 15 Aug 2017 14:56:52 GMT

The Inside Q seems not to be available unless you call and ask (beg) for it. If based on # of orders, that's a poor system. Maybe if we had information to pre-order, we could purchase more, right?

I receive so so many catalogs I don't want that go directly in the trash. Why make this publication so difficult to get?

Either make Inside Q available to all customers and mail it out on time or cancel the publication completely. Some people having the ability to pre-order items and the TSVs is not fair to the rest of us.

Re: INSIDE Q

DJs mom — Wed, 16 Aug 2017 19:11:26 GMT

@Shanus, Google "blue skies for me please" and you will get a list of all of the TSV's that are posted in the Insider

Re: INSIDE Q

kittystar — Mon, 04 Sep 2017 15:22:51 GMT

I am also still having the same problem of not receiving the Inside Q magazine , which has been going on for months and months. My last response in July from CS stated that all problems were corrected and they mailed me the July issue and then August did come in the mail to me. But needless to say, it is now September and once again no September issue.

Re: INSIDE Q

kittystar — Sat, 30 Sep 2017 15:26:19 GMT

Hi Susan, i am having the same problem as I have to email each month about not receiving the Inside Q magazine. I keep getting the same old reply, situation has been corrected and I have been taken off do not call list so I should now be receiving the magazine. Well I am not, as I have to email each month stating that once again that I have not received my copy of the Inside Q magazine and now my last email has not even been acknowledged. How hard can this be to get straightened out? Also, just to state again, I have never requested to even be put on a DNC list for QVC, if that is even a thing, so where did that come from? I’m sorry to be a little angry here, but this is really getting frustrating.

Re: INSIDE Q

Kim-QVC — Sat, 30 Sep 2017 18:36:31 GMT

@kittystar wrote:

Hi Susan, i am having the same problem as I have to email each month about not receiving the Inside Q magazine. I keep getting the same old reply, situation has been corrected and I have been taken off do not call list so I should now be receiving the magazine. Well I am not, as I have to email each month stating that once again that I have not received my copy of the Inside Q magazine and now my last email has not even been acknowledged. How hard can this be to get straightened out? Also, just to state again, I have never requested to even be put on a DNC list for QVC, if that is even a thing, so where did that come from? I’m sorry to be a little angry here, but this is really getting frustrating.

Hi @kittystar - Thank you for posting to us about your InsideQ. I have forwarded your information to our InsideQ team, hopefully we can get this resolved. ~Kim

Re: INSIDE Q

JCath — Fri, 06 Oct 2017 16:22:57 GMT

I posted at the end of September that I had not yet received the Insider in the mail. A reply was posted by someone from the "team" with an apology and assurance that a copy would be mailed to me. It is now Octobr 6, and no Insider. So, I am throwing my hands in the air, waving the white flag of surrender, admitting defeat. I give up. I will not ask again.

Re: INSIDE Q

Kim-QVC — Fri, 06 Oct 2017 18:28:58 GMT

@JCath wrote:

I posted at the end of September that I had not yet received the Insider in the mail. A reply was posted by someone from the "team" with an apology and assurance that a copy would be mailed to me. It is now Octobr 6, and no Insider. So, I am throwing my hands in the air, waving the white flag of surrender, admitting defeat. I give up. I will not ask again.

Hi @JCath - I was able to check your account and there is a note from the InsideQ team posted on the 9/29/17 - "OCTOBER ISSUE TO BE SENT, PLS ALLOW 7-10 DAYS." Please eamil us at QVCSocialTeam@qvc.com or post back here if it does not arrive next week. Thank you for posting and sopping with us! ~Kim

Re: INSIDE Q

Pennytoo — Mon, 16 Oct 2017 16:13:22 GMT

I have been trying to get Insider for several years and never have made it to the "members" list. I finally gave up and thought I wasn't qualified for some reason.

Re: INSIDE Q

Pennytoo — Sun, 22 Oct 2017 11:42:41 GMT

I emailed the QVCSocialTeam@qvc.com again and still no acknowledgement of any kind. Does the social team just not bother to send an auto reply to requests for the insider?

Re: INSIDE Q

Kim-QVC — Sun, 22 Oct 2017 12:35:12 GMT

@Pennytoo wrote:

I emailed the QVCSocialTeam@qvc.com again and still no acknowledgement of any kind. Does the social team just not bother to send an auto reply to requests for the insider?

Hi @Pennytoo I was able to update your account to be a recipient of the InsideQ. We are stopping the paper edition in December and there will be more details in the December issue to share about the new digital format. Thank you for posting and shopping with us ~Kim