topic Issue solved : ) in Customer Care

Issue solved : )

SahmIam — Tue, 08 Aug 2017 23:47:50 GMT

Re: Luminara Candle Confusion; Please Help Mod!!

Wayne-QVC — Tue, 08 Aug 2017 23:48:00 GMT

@SahmIam I'm so sorry for any confusion, but the items are different. Item number H208270 has a Vanilla scent and item number H210510 is unscented. I hope this information is helpful.

Re: Luminara Candle Confusion; Please Help Mod!!

SahmIam — Tue, 08 Aug 2017 23:51:49 GMT

Hi Wayne.

I spoke in length with a CS rep (the first one hung up on me) and the videos state that the Ivory is unscented but the others are not. The videos and pictures are all the same for both items. In the end, she honored the Easy Pays for the unscented and sent a note to the IT department about the videos.

Thank you for getting back to me, however; greatly appreciate it!! : )

Re: Luminara Candle Confusion; Please Help Mod!!

Wayne-QVC — Tue, 08 Aug 2017 23:53:34 GMT

@SahmIam You're welcome! Glad you were taken care of