topic Re: QVC take a lesson from Amazon in Customer Care

QVC take a lesson from Amazon

NK26 — Sun, 23 Jul 2017 05:55:32 GMT

I return three jewelry items. The package was scanned at the post office 7/6. I was not notified that return processed until 7/21 after I inquired. QVC whats the matter with you? Why do your returns take so long to process? You need to take a lesson from AMAZON! I am seriously considering not shopping any longer.

I WOULD LIKE A REPLY AND AN APOLOGY.

Re: QVC take a lesson from Amazon

FranandZoe — Sat, 22 Jul 2017 12:08:39 GMT

Even Macys is quick when you return by mail. I had my refund within a week. I always returned things to their stores but recently the two Macys closest to me closed. I had one top to return and decided to try their mail return service which is FREE. It was wonderful.

Re: QVC take a lesson from Amazon

brandiwine — Sat, 22 Jul 2017 23:56:48 GMT

That's one of the reasons I rarely shop here. CS is horrible, shipping time is horrible, and they don't have anything unique. Here's to Amazon, Costco (online), and HSN. Free shipping, fast service, and great CS.

Re: QVC take a lesson from Amazon

NK26 — Sun, 23 Jul 2017 05:54:36 GMT

Even though I recieived an email asking to confirm my name and address, the items still do not disply as returned in my Oder Status. This is outragous!

MODERATOR, PLEASE CHECK FOR ME

Re: QVC take a lesson from Amazon

x Hedge — Tue, 25 Jul 2017 00:53:25 GMT

@NK26 wrote:
Even though I recieived an email asking to confirm my name and address, the items still do not disply as returned in my Oder Status. This is outragous!

MODERATOR, PLEASE CHECK FOR ME

@QVCSocialTeam@qvc.com