topic Re: CANNOT VIEW ITEMS PREVIOUSLY AIRED VIA PROGRAM GUIDE in Customer Care

CANNOT VIEW ITEMS PREVIOUSLY AIRED VIA PROGRAM GUIDE

shoptheQ — Wed, 12 Jul 2017 17:25:25 GMT

on Chrome notebook. MODS: anyone working on this? I pull up program guide, go to a prior show presented hours earlier, click on that show, and automatically QVC live is shown. The ONLY OPTIONS on my upper left screen are: QVC Live; QVC2 or Beauty IQ.

MODS PLEASE HELP. Anyone else have this problem ?

Re: CANNOT VIEW ITEMS PREVIOUSLY AIRED VIA PROGRAM GUIDE

Anonymous — Wed, 12 Jul 2017 17:30:19 GMT

Hi @shoptheQ, IT is aware of the issue and working on it, but thank you for letting us know.

Re: CANNOT VIEW ITEMS PREVIOUSLY AIRED VIA PROGRAM GUIDE

meallen616 — Wed, 12 Jul 2017 17:31:20 GMT

I am only able to see up to 9 am with Mary Beth's show also.

Re: CANNOT VIEW ITEMS PREVIOUSLY AIRED VIA PROGRAM GUIDE

Lila4Now — Wed, 12 Jul 2017 17:37:09 GMT

Constant web issues is the major reason I stopped purchasing from QVC. I also removed my card information. If they have problems with one area, they probably have issues in every area. Their IT department is a total failure! It shames QVC, and it's poor performance, along with excessive shipping charges, just made me feel the smart move would be not to shop here. They have lost my trust in this being a safe place to shop.

Re: CANNOT VIEW ITEMS PREVIOUSLY AIRED VIA PROGRAM GUIDE

January121 — Wed, 12 Jul 2017 18:56:17 GMT

@Lila4Now wrote:
Constant web issues is the major reason I stopped purchasing from QVC. I also removed my card information. If they have problems with one area, they probably have issues in every area. Their IT department is a total failure! It shames QVC, and it's poor performance, along with excessive shipping charges, just made me feel the smart move would be not to shop here. They have lost my trust in this being a safe place to shop.

@Lila4Now ..... I totally agree with you .... something is terribly wrong with the QVC system and they are not being up front & honest with us .... I think they have been hacked & their IT people can't handle it ... how sad!!!