topic Re: Lock & Lock in Customer Care

Lock & Lock

KeyOui — Wed, 12 Jul 2017 05:31:53 GMT

The snaps on the lids of several of my pieces have broken off. Also on gifts that I have given. Last one broke, with never being used, because it fell off the counter. How does the presentation drop them and not have breakage.

It seems there's a difference in the lids based on the country of manufacture. Vietnam is thinner.

Can additional lids be purchased and if so where?

Thank you.

Re: Lock & Lock

meallen616 — Wed, 12 Jul 2017 10:21:05 GMT

@KeyOui,

Re: Lock & Lock

lolakimono — Wed, 12 Jul 2017 12:32:53 GMT

@KeyOui

You could try this-

For Customer Service inquiries contact us by email cs@locknlock-usa.com or by phone at 1-877-457-8845.

Re: Lock & Lock

Lainey59 — Wed, 12 Jul 2017 12:36:38 GMT

I've noticed it a lot on the new LnL's. I had two sets I wanted to give as gifts and I went through them to make sure they were okay. I opened everyone and the tabs broke off on two of them on one set and one on the other. Unfortunately 30 days had already passed by. They are much "thinner" made now. You can tell by how loose they feel when you "unlock" them. It's almost like they are worn out.

Re: Lock & Lock

GCR18 — Thu, 13 Jul 2017 03:04:25 GMT

I've also noticed the new ones are thinner. I've owned many over the years, but haven't had any tabs break.

Re: Lock & Lock

brandiwine — Thu, 13 Jul 2017 13:17:33 GMT

I've found them to be very poor quality. I bought 1 set years ago and it was in the trash in no time.

Re: Lock & Lock

Lila4Now — Sun, 16 Jul 2017 21:50:09 GMT

Yes, the quality has really started to slip with Lock & Lock I purchased a set of containers on Lunchtime Special Values that I really like. I wish QVC would try to get more of this brand, Click Close, in. The flaps on the lids are sturdier, and the containers are thicker.

http://www.qvc.com/Click-Close-8-piece-Locking-Storage-Containers.product.K45195.html?upsh=1&sc=K45195-CSWB

Re: Lock & Lock

shopperqvc — Mon, 17 Jul 2017 01:03:43 GMT

I had one fall out of the freezer and the body of the container broke. They show them knocking them off a counter, so I called Lock & Lock. They wouldn't help me, so I then called QVC. The customer rep took the info down and looked up the set I had ordered. She told me that she would order a replacement right then and I could expect it in the mail in a week. She said it would be from stuff that had been returned. Okay, happy. I waited the week and no replacement. I called again and was told they don't do that. A replacement would have to come from L & L not from the Q. No replacement, and no they don't carry that set anymore. The customer service rep lied to me just to get me off the phone.

Re: Lock & Lock

Beth-QVC — Mon, 17 Jul 2017 01:09:21 GMT

@shopperqvc

I am so sorry to hear of such disappointing service! Can you tell me which lock and lock set this was?

Beth QVC

Re: Lock & Lock

shopperqvc — Mon, 17 Jul 2017 09:07:08 GMT

It was a nestable set of small. medium, and a larger with all the same tops. K-27933 I bought back on 3/8/2010.

Re: Lock & Lock

Anonymous — Mon, 17 Jul 2017 12:46:34 GMT

@shopperqvc We've just sent you and email. Cindy