topic Re: 'Heart' Feature Not Working In Mobile View in Customer Care

'Heart' Feature Not Working In Mobile View/WEEK TWO

x Hedge — Sun, 16 Jul 2017 15:02:07 GMT

IT team:

All this week, while I'm viewing in 'mobile' view (Samsung Android smartphone ), if I 'heart' a post it won't register that I did so, no matter how often I tap or how patiently I wait.

If I then switch to 'full' view I see my heart did register and the count increased by one

Re: 'Heart' Feature Not Working In Mobile View

Desertdi — Sat, 08 Jul 2017 06:01:21 GMT

I have found that I need to click the "show all content" in order for me to click a ♥. This is getting to be a "pain"...............................

Re: 'Heart' Feature Not Working In Mobile View

wildcat fan — Sun, 09 Jul 2017 22:54:18 GMT

I've had problems with the heart feature this past week as well. I've been using my iPad and Safari browser. It happened even though I cleaned all internet search history here in the browser and in settings. I'd tap the ❤️ on various posts, but it acted like I didn't do anything. It would work on a few posts--noticed it worked on posters that I had hearted in the recent past but not with posters that I've never hearted or haven't hearted them recently.

If I was persistent, I'd get sent to an error message screen then get logged out. At the time, my husband was on his iPad and my son was using his MacBook Pro without any WiFi interruptions, so I don't think it was a WiFi issue. (My WiFi icon was displayed to show I was on WiFi.) Also, I was able to use my iPad to interact with other websites without any problems, so that made me think the issue was on QVC's end.

Here is what the error message looked like when I repeatedly tried to heart a post. After seeing this message, the system would log me out. Again, all I was trying to do was heart a post!

Re: 'Heart' Feature Not Working In Mobile View

x Hedge — Mon, 10 Jul 2017 03:16:47 GMT

@wildcat fan, yes the issue is on QVCs end.
@Desertdi, I don't even know what that means. Where to you see a 'show all content'? I don't have that in either mobile or full.

Re: 'Heart' Feature Not Working In Mobile View

Desertdi — Mon, 10 Jul 2017 03:22:29 GMT

@x Hedge wrote:
@wildcat fan, yes the issue is on QVCs end.
@Desertdi, I don't even know what that means. Where to you see a 'show all content'? I don't have that in either mobile or full.

@x Hedge The "show all content" is a pop-up on the bottom of the page. You also can't see anyone's pictures unless you click on that. I have my security set on "moderate"...............so I don't think "it's me".....................

Re: 'Heart' Feature Not Working In Mobile View

x Hedge — Tue, 11 Jul 2017 18:53:30 GMT

@Desertdi wrote:
@x Hedge wrote:
@wildcat fan, yes the issue is on QVCs end.
@Desertdi, I don't even know what that means. Where to you see a 'show all content'? I don't have that in either mobile or full.
@x Hedge The "show all content" is a pop-up on the bottom of the page. You also can't see anyone's pictures unless you click on that. I have my security set on "moderate"...............so I don't think "it's me".....................

It took me awhile to know what you're referring to @Desertdi.

The only "show all content" popup I know of is part of the security setting in the user's device, is only seen in full view, and functions independent of Q's website.

I'm reporting a failure that's developed in QVC's website when using the mobile view

. . .and would appreciate some acknowledgement from Q that another glitch was reported for their IT staff's attention.

Re: 'Heart' Feature Not Working In Mobile View

wildcat fan — Tue, 11 Jul 2017 19:34:59 GMT

@x Hedge wrote:

@Desertdi wrote:
@x Hedge wrote:
@wildcat fan, yes the issue is on QVCs end.
@Desertdi, I don't even know what that means. Where to you see a 'show all content'? I don't have that in either mobile or full.
@x Hedge The "show all content" is a pop-up on the bottom of the page. You also can't see anyone's pictures unless you click on that. I have my security set on "moderate"...............so I don't think "it's me".....................
It took me awhile to know what you're referring to @Desertdi.

The only "show all content" popup I know of is part of the security setting in the user's device, is only seen in full view, and functions independent of Q's website.

I'm reporting a failure that's developed in QVC's website when using the mobile view
. . .and would appreciate some acknowledgement from Q that another glitch was reported for their IT staff's attention.

I think it would be nice if someone from Q posted in your thread to acknowledge your concern @x Hedge. As I posted previously, I've had issues with the heart feature too.

Re: 'Heart' Feature Not Working In Mobile View

Eva-QVC — Tue, 11 Jul 2017 20:36:57 GMT

@x Hedge wrote:

IT team:

All this week, while I'm viewing in 'mobile' view (Samsung Android smartphone ), if I 'heart' a post it won't register that I did so, no matter how often I tap or how patiently I wait.

If I then switch to 'full' view I see my heart did register and the count increased by one

Hello @x Hedge - Sorry this is happening and it has been reported to our IT department. Thanks!

Re: 'Heart' Feature Not Working In Mobile View

x Hedge — Tue, 11 Jul 2017 21:08:40 GMT

Thank you for the reply and getting that to IT @Eva-QVC.

Re: 'Heart' Feature Not Working In Mobile View/WEEK TWO

x Hedge — Sun, 16 Jul 2017 16:12:34 GMT

Hedge wrote

IT team:
All this week, while I'm viewing in 'mobile' view (Samsung Android smartphone ), if I 'heart' a post it won't register that I did so, no matter how often I tap or how patiently I wait.

If I then switch to 'full' view I see my heart did register and the count increased by one

This glitch was first noticed on or around July 2nd, and reported July 8th. Another week has passed and the glitch remains as stated on original post.

When giving a heart in mobile view the count doesn't change no matter how long you wait or repeat tapping the heart.

If you happen to switch over to 'full' view you'll see your tap did indeed register, and the heartcount increased by one.

Unlike some, this glitch doesn’t effect actual use, so I realize it may be given low priority. Basically its just teaching mobile view users not to bother trying to give anyone a heart.

Re: 'Heart' Feature Not Working In Mobile View/WEEK TWO

Plaid Pants2 — Sun, 16 Jul 2017 16:48:18 GMT

@x Hedge

I just hearted your post from my android phone, and it worked for me.

It took my tap right away.

Re: 'Heart' Feature Not Working In Mobile View

x Hedge — Wed, 01 Nov 2017 17:28:37 GMT

@Eva-QVC wrote:
@x Hedge wrote:

IT team:
All this week, while I'm viewing in 'mobile' view (Samsung Android smartphone ), if I 'heart' a post it won't register that I did so, no matter how often I tap or how patiently I wait.

If I then switch to 'full' view I see my heart did register and the count increased by one

Hello @x Hedge - Sorry this is happening and it has been reported to our IT department. Thanks!

@Eva-QVC, I noticed a few days ago this was finally fixed.

Please send my thank-you's to the IT team.