topic Re: Question on order in Customer Care

Question on order

qqq — Sat, 08 Jul 2017 19:45:47 GMT

I ordered a Mia 2 and on 6/30 a label was made for ups. Tracking would start as soon as package was picked up. As of today it still has not been picked up. Delivery date was yesterday. I phoned vs which was no help at all. Acted like she couldn't be bothered. She said I would have to wait another 10 days. Anyone else have this problem? I have never had a problem with vs or an order. TIA

Re: Question on order

Stevie Nix — Sat, 08 Jul 2017 19:49:24 GMT

Perhaps a Mod can look into this for you.

I recently had an item showing as "shipped" for about 2 weeks but never showed tracking. One of the moderators looked into it and emailed me that while a label had been applied, that was all that had happened. For whatever reason it had not shipped. She took care of it and had it shipped. I received 2 days later.

Re: Question on order

qqq — Sat, 08 Jul 2017 20:36:04 GMT

Thank you. Your reply gives me hope that I can resolve this problem.

Re: Question on order

Beth-QVC — Sat, 08 Jul 2017 20:38:20 GMT

@qqq

I am sorry that we were not of more help....I have sent you an email on the actions I would like to take...

Beth QVC

Re: Question on order

qqq — Sat, 08 Jul 2017 21:00:38 GMT

Thank you Beth for finding out that the order is lost.

Re: Question on order

Leeny — Sun, 09 Jul 2017 01:27:46 GMT

@Beth-QVC

I have a question also regarding an item I ordered on July 5. It is telling me that I can expect delivery on July 17th. I ordered a pair of Clarks on the 4th of July and have received these already. What seem to be the issue? I also have another item on order from yesterday and that also shows being processed and taking longer to be delivered. These items not shipped yet are both Denim & Co items. Any help will be appreciated.

Re: Question on order

Beth-QVC — Sun, 09 Jul 2017 01:37:35 GMT

@Leeny

I will check your concerns out and send you an email...

Beth QVC

Re: Question on order

Leeny — Sun, 09 Jul 2017 01:38:10 GMT

@Beth-QVC

Thank You very much.

@Beth-QVC wrote:
@Leeny
I will check your concerns out and send send you an email...
Beth QVC

Re: Question on order

Boehm Collector — Sun, 09 Jul 2017 21:15:15 GMT

@qqq .. I have noticed that on the majority of my QVC orders an item is marked as shipped when in realty all that has happened is that a shipping label was created. Once the shipping label has been created it takes days before it is actually picked up by the carrier. I don't think an order should be marked as shipped until it goes out .. not while it is still sitting in a warehouse. I think the Q marks it as shipped so they can charge for the item .... which I, IMHO, don't think is right.