topic Re: Moderator Please Help in Customer Care

Moderator Please Help

butterfly123 — Sat, 08 Jul 2017 04:36:20 GMT

Moderator

I have a few concerns:

1. Forum is not locked when posting

2. Cannot use search box (screenshot to follow)

3. Typing in item number with the message, not secure (screenshot to follow.

Please help me with my concerns. Thank you

Re: Moderator Please Help

Barbara-QVC — Sat, 08 Jul 2017 04:41:58 GMT

@butterfly123 wrote:

Moderator

I have a few concerns:

1. Forum is not locked when posting

2. Cannot use search box (screenshot to follow)

3. Typing in item number with the message, not secure (screenshot to follow.

Please help me with my concerns. Thank you

Hi @butterfly123

We would be happy to try to assist you with your concerns. It would be helpful if you could provide some additional information such as : Are you using our app or qvc.com? What type of device are you using? What browser?

Thanks.

Barb

Customer Care

Re: Moderator Please Help

butterfly123 — Sat, 08 Jul 2017 04:44:00 GMT

@Barbara-QVC

QVC.com

IPad

Safari

Google

Re: Moderator Please Help

Barbara-QVC — Sat, 08 Jul 2017 04:46:08 GMT

@butterfly123 wrote:

@Barbara-QVC

QVC.com

IPad

Safari

Google

Thanks @butterfly123

So this happens with both Safari and Google? I just checked using Google and did not encounter any of the issues you described. Have you tried deleting your browsing history and clearing your cookies and cache?

Barb

Customer Care

Re: Moderator Please Help

butterfly123 — Sat, 08 Jul 2017 04:49:32 GMT

@Barbara-QVC

Yes, doesn't make a difference with any of the browsers. I have this ongoing issue.

Yes, I clear everything before proceeding to another website.

Re: Moderator Please Help

Barbara-QVC — Sat, 08 Jul 2017 04:57:16 GMT

@butterfly123 wrote:

@Barbara-QVC

Yes, doesn't make a difference with any of the browsers. I have this ongoing issue.

Yes, I clear everything before proceeding to another website.

@butterfly123

You have cleared your cookies and cache on each of the browsers and you still get this message and you are unable to search for an item? I an only asking all of these questions to rule out any problems and to have sufficient information in case I need to forward the issue to our IT team.

Barb

Customer Care

Re: Moderator Please Help

butterfly123 — Sat, 08 Jul 2017 05:02:07 GMT

@Barbara-QVC

Yes, every browser I try I have the same problems. I clear cookies, cache and browsing history.

One more item that may be helpful,

As shown in the first screenshot of the box to choose size, the screen does darken and I have to use the back arrow to leave the page. Seems like the page freezes up.

Re: Moderator Please Help

butterfly123 — Sat, 08 Jul 2017 05:18:27 GMT

@Barbara-QVC

I will check back tomorrow for more information.

If you have any questions I will happily answer them in the morning.

Sorry, have to get some sleep.

Re: Moderator Please Help

Kinski-QVC — Sat, 08 Jul 2017 06:29:46 GMT

@butterfly123 wrote:

@Barbara-QVC

Yes, every browser I try I have the same problems. I clear cookies, cache and browsing history.

One more item that may be helpful,

As shown in the first screenshot of the box to choose size, the screen does darken and I have to use the back arrow to leave the page. Seems like the page freezes up.

@butterfly123

Hi, Barbara is not available at the moment. I'm happy to assist. Reviewing your screenshots. Have you checked your security settings? They may be on the highest setting. Not sure if this is the case however when the security settings are to high it issues such as what you are experiencing happens. If you bring the security level down this may resolve the issue. Kinski, Customer Care

Re: Moderator Please Help

proudlyfromNJ — Sat, 08 Jul 2017 13:45:31 GMT

@Kinski-QVC. @Barbara-QVC. I have the exact same problem. I also have the IPad, Safari, Google, etc. I also get the same message as site not being secure when I try a search. The lock also goes away as the site is loading. I will try and check my securities. I only go on the forums and have deleted all my personal info.

Re: Moderator Please Help

butterfly123 — Sat, 08 Jul 2017 14:12:01 GMT

@Kinski-QVC @Barbara-QVC Moderator please.

I changed security settings and I am still having the same issues. Checked other websites and this is the only one I am having issues with.

Please advise.

Thank you.

Re: Moderator Please Help

dooBdoo — Sat, 08 Jul 2017 14:32:05 GMT

@butterfly123, @proudlyfromNJ, @Barbara-QVC, @Kinski-QVC, I can verify this has been happening for quite some time with my iPad 3rd generation with iOS 9.3.5 (current for this older device) and iPhone 5 with iOS 10.3.2, using the mobile version of Safari (I don't use the Google Chrome browser on my mobile devices).

It also happens with my iMac (macOS 10.12.5) using Safari v. 10.1.1, or Firefox v. 54.0.1, or Google Chrome v. 59.0.3071.115. All software is up-to-date, browser cookies/cache/website data cleared at least once a day.

While I appreciate the suggestions, this has nothing to do with our security settings. It is a problem with the website and there's nothing we as users can do to fix it. This began months ago, there have been numerous reports of it, and the IT department needs to bump up the priority and resolve the problem.

Re: Moderator Please Help

butterfly123 — Sat, 08 Jul 2017 14:35:53 GMT

@dooBdoo wrote:

           @butterfly123, @proudlyfromNJ, @Barbara-QVC, @Kinski-QVC, I can verify this has been happening for quite some time with my iPad 3rd generation with iOS 9.3.5 (current for this older device) and iPhone 5 with iOS 10.3.2, using the mobile version of Safari (I don't use the Google Chrome browser on my mobile devices).

          It also happens with my iMac (macOS 10.12.5) using Safari v. 10.1.1, or Firefox v. 54.0.1, or Google Chrome v. 59.0.3071.115.   All software is up-to-date, browser cookies/cache/website data cleared at least once a day.

            While I appreciate the suggestions, this has nothing to do with our security settings.   It is a problem with the website and there's nothing we as users can do to fix it.   This began months ago, there have been numerous reports of the security concerns, and the IT department needs to bump up the priority and resolve the problem.

@dooBdoo

My prayers were answered when you came to the rescue!!!

I was hoping you would see my message and respond.

I'm not a computer genius as you know but knew this is a big problem.

Thank you, thank you, thank you.

I have missed you and will catch up with you in the next couple of days. Hugs beautiful friend😊🌹

Re: Moderator Please Help

dooBdoo — Sat, 08 Jul 2017 14:44:50 GMT

butterfly123 wrote:

@dooBdoo
My prayers were answered when you came to the rescue!!!
I was hoping you would see my message and respond.
I'm not a computer genius as you know but knew this is a big problem.
Thank you, thank you, thank you.
I have missed you and will catch up with you in the next couple of days. Hugs beautiful friend😊🌹

What a sweet post, @butterfly123! Thank you! I appreciate your confidence in me, but there's little I can to to help. This problem resides with the website and all our reports seem to be unimportant to the tech support staff. Important note: the QVC Social Team is not the tech support staff. They gather the info from us and pass it along to the IT department. The moderators can't resolve this kind of problem and I want it to be clear that I'm not criticizing them or their efforts.

Thanks, again, my friend! I hope you've been feeling stronger and healthier every day. ❤️ (((hugs)))

Re: Moderator Please Help

proudlyfromNJ — Sat, 08 Jul 2017 15:24:43 GMT

@dooBdoo. Thanks for your input. I didn't think it was my IPad as I don't have this problem on any other sites. Thanks again.

Re: Moderator Please Help

butterfly123 — Sat, 08 Jul 2017 16:05:24 GMT

@dooBdoo

I understand that you are not criticizing the QVC social team and hopefully the three of us have provided enough information to pass along to the appropriate people to resolve the issues.

Thank you for the well wishes.

Hopefully the storms have settled down in your area.

I will catch up with you soon.

Tagged to add @proudlyfromNJ

Re: Moderator Please Help

qbetzforreal — Sat, 08 Jul 2017 17:39:20 GMT

I too have gotten that message when in the forums and want to search an item. Searches are not secure. It's a problem with QVCs webpage.

Re: Moderator Please Help

Barbara-QVC — Sat, 08 Jul 2017 21:13:19 GMT

Hi @butterfly123 @dooBdoo @proudlyfromNJ and @qbetzforreal

Thank you all for this valuable information. I do understand your frustrations and concerns in regards to these issues. These same concerns have been voiced before and the information has been passed on to our IT team. I am adding this to the ticket and I am also going to do my best to get an update to provide all of you.

Barb

Customer Care

Re: Moderator Please Help

MKR14 — Sat, 08 Jul 2017 20:01:38 GMT

@butterfly123 I have had this problem also for over a month. Even if I am signed in to QVC and want to go to another screen on QVC it says it is not secure and do you want to submit? I have it on my Internet Explore and Chrome Browsers also. You have to keep clicking on it to go any where. A real pain. Glad you all posted replies to this. I find it more on my computer browsers more but it has been on my iPads also.

Re: Moderator Please Help

dooBdoo — Sat, 08 Jul 2017 22:13:56 GMT

proudlyfromNJ wrote:
@dooBdoo. Thanks for your input. I didn't think it was my IPad as I don't have this problem on any other sites. Thanks again.

Hi, @proudlyfromNJ! You're welcome. Agreed, it's site-specific and that's always an important clue.