topic Re: Twice, Really? in Customer Care

Twice, Really?

Jackhound Mom — Thu, 06 Jul 2017 22:47:25 GMT

I ordered A-275109 C.Wonder tee in SZ (L) last month and got an (XL)

Re-ordered it again and got another (XL)

Is it just me? On another post I listed the last 10 of my returns totalling around $1000 if they had sent me what I ordered. QVC & I would have both been happy, right?

I'm 63 with a painful nerve problem in my face so this is/was how I shop but I am running out of tape and gas from going to the PO. Yes, I would be better off going to a store and bringing home what I paid for.

Others have suggested this to me but I have had "blind loyalty" to QVC but it has ended today.

This can't be happening to every customer or QVC would be out of business. I wish you all happy, trouble free shopping.

Re: Twice, Really?

Lila4Now — Thu, 06 Jul 2017 22:56:36 GMT

Since it's their error, don't let them charge you any shipping or handling. Double check your card statements to make sure they don't. Have you considered other retailers on line? Most offer better shipping deals. QVC is no longer a retailer that provides excellent service, and their prices and shipping are outrageous.

Re: Twice, Really?

Jackhound Mom — Thu, 06 Jul 2017 23:05:56 GMT

Dear Lila,

Thank you! I have ordered a few things from Kohl's and Genie brand from Wal Mart. No problems at all!

My favorite jewelry brand used to be EternaGold but spme posters have agreed that their quality is not the same now. I also like Diamonique/ 14k and some American West. Clothing in my closit is C. Wonder (which is only on QVC as I checked) and Susan Graver.

This will be a hard adjustment for me but I must do it. I wrote earlier that I'm 63 and have a painful nerve injury in my face so it is not easy for me to go out shopping. Trips to the PO are not easy either.

Have a great day all,

Cathy

Re: Twice, Really?

drizzellla — Fri, 07 Jul 2017 14:57:32 GMT

I think sometimes the wrong size, style or color is put on the slot of another item.

One time I ordered a Denim & Co dress. The wrong color and pattern was sent. I returned it (on my dime) and asked for an exchange to the item I wanted. I got the same wrong color and pattern again. I gave up and figured it was a sign I really didn't need it.

I guess the XL size was put in the L slot.

Re: Twice, Really?

MalteseMomma — Fri, 07 Jul 2017 15:13:01 GMT

Actually,that happens so often that I actually have begun to believe they just put our returns into another bag and ship them right back to us.That is why I send my return not requesting an exchange but a refund ,if I still want the item I just reorder it myself!