topic Re: I Want My Order! in Customer Care

I Want My Order!

vermint — Mon, 26 Jun 2017 12:49:44 GMT

I ordered something on 6/15...shipped on 6/16...was supposed to arrive on 6/22. It's now 6/26 and the tracking shows the item hasn't moved since 6/17!

I need it for an event this coming weekend, and now I'm concerned it won't arrive in time.

This slow delivery is getting ridiculous Q! This is often what happens when you use USPS alone, instead of UPS.

Re: I Want My Order!

sarahpanda — Mon, 26 Jun 2017 12:53:39 GMT

@vermint

I FEEL YOUR PAIN ! THIS HAPPENS TO ME ALL THE TIME. - NOT A GOOD BUSINESS TACTIC, I WOULD THINK !

Re: I Want My Order!

vermint — Mon, 26 Jun 2017 12:58:47 GMT

@sarahpanda Thanks! And, at least for me, it hasn't always been this way...just about the last, oh, six months or so.

Usually when I order something, I'm not in a big hurry for it. Also, if the website says it may be awhile before something ships (like Zulilly does), well and good. But the hosts are always saying "you'll have it in your hands in about a week". Pfffffft! That used to be true, but not anymore!!!!

Re: I Want My Order!

nomless — Mon, 26 Jun 2017 13:04:12 GMT

I find that USPS tracking often is not updated until after the package has been delivered. Weird. That means tracking is of no help.

I get your frustration that delivery is taking long than estimated, but chances are good it will be delivered before the weekend, IMO.

Re: I Want My Order!

sarahpanda — Mon, 26 Jun 2017 13:04:16 GMT

@vermint

I placed an order on June 21 for 4 tops...kept checking the status online and 4 days later, it still said the tops were ''in process'' ! Customer Care in the blogs picked up on it and sent me a nice message that they were following up on the delay and the following day, the status of my tops said they had ''shipped'' ! I haven't gotten them yet but at least '''I think"" that they are on the way. I've about reconciled to the fact that if I order something from QVC, I should never expect any kind of prompt delivery on my purchase/s. Sad, but true. Good luck with your delivery!!!

Re: I Want My Order!

Anonymous — Mon, 26 Jun 2017 13:16:13 GMT

@vermint Just sent you an email! Cindy

Re: I Want My Order!

I am appleblossom — Mon, 26 Jun 2017 13:16:27 GMT

I agree USPS takes FOREVER. Is there a way to ask for UPS even if u have to pay more?

Re: I Want My Order!

yesicnin — Mon, 26 Jun 2017 13:23:23 GMT

i placed an order on an item that web-site said was in stock. on 6-11. it is now 6-26. three estimated delivery dates have come and gone. i've contacted customer care four diffirent times, and cannot get a straight answer from any one i talked to. all they will tell me is that the order is in process. i even paid $23 extra dollars for express delivery. if you are thinking about ordering any thing form Q. think twice, and go to HSN. they are a much better company for honesty in thier business pratices... i'm still waiting on my order.hopefully i will not grow old waiting..qvc sucks.............................

Re: I Want My Order!

brandiwine — Mon, 26 Jun 2017 13:56:44 GMT

Yet another reason to use a different online retailer.

Re: I Want My Order!

sarahpanda — Mon, 26 Jun 2017 14:21:06 GMT

@yesicnin

OMG ! $23 FOR EXPRESS DELIVERY AND YOU HAVEN'T GOTTEN YOUR PURCHASES YET? That is SIMPLY UNACCEPTABLE !!!

Re: I Want My Order!

Lainey59 — Mon, 26 Jun 2017 14:28:14 GMT

I would definitely tell them I want my $23 refunded since it certainly wasn't expedited to you. I hate the USPS ******.

Re: I Want My Order!

Lainey59 — Mon, 26 Jun 2017 14:30:42 GMT

I have had this happen a few times. I live in Western PA but USPS goes past me to Ohio and then comes back to PA. One item went back and forth to Ohio more than once. Took two weeks. I hate the USPS shipping especially since my mailman will shove everything into the mailbox. I have come home to find four packages shoved in there. I was expecting him to somehow find a way to shove the ladder I bought in there! Thankfully it came UPS and in a few days.

Re: I Want My Order!

KathyM23 — Mon, 26 Jun 2017 14:59:51 GMT

@sarahpanda

Since you paid extra for express delivery I would contact Customer Service and get a refund to the regular shipping price. Perhaps they will even give you free shipping for your problem. Ask to speak with a supervisor if the CS person can't correct. Or maybe one of the moderators on this forum will chime in to help you. Good luck.

Re: I Want My Order!

quick cooking mom — Mon, 26 Jun 2017 15:16:55 GMT

Oh I've been on a roll lately.... I ordered a trolley dolley last Friday for our upcoming vacation on Thursday 6/29. I paid for express delivery. Well Satuday I was sent an email from CS that they were refunding my express delivery charge because the item will not ship until Monday 6/26. I contacted CS to ask if I would still receive by 6/28 EOD, as we were leaving for vacation early 6/29. I would need to cancel otherwise, so it wouldn't be sitting on the porch while we were gone. I didn't get a response by Sunday afternoon, so I contacted 'QVCSocialTeam@qvc.com' . A very nice lady responded right away, and did not think I would get the item by 6/28, and offered to try to cancel the order for me, although she said it may be to far into the process to cancel. Not her fault, and I appreciated how fast she got back to me. As of today, 6/26, I still have NOT heard back from CS!!! Especially on expedited orders, CS should OFFER CANCELLATION IF THEY CAN NOT PROVIDE THE EXPEDITED SHIPPING!!!! After all, there are REASONS people pay for expedited shipping, and it's not just to spend the money. If my trolley dolly ends up arriving while we're gone, and it gets ripped off, I'm REALLY going to let someone have it at QVC.

Also, I ordered a disposal genie on 6/18 early in the day at 7:55 CDT. I ordered a black one, and they were still in stock when David came on at 11:00. EDD is today 6/26. As of Saturday 6/24, my order said BACKORDERED. How could that be when it was well a head of when the black sold out on 6/18? Now it says "in process" again, but you bet your bottom dollar I'm not receiving it today, and this will probably arrive when I'm on vacation too!

Why are we having so many problems with QVC lately? And then CS doesn't even get back to you? It's reallly getting irritating!

Re: I Want My Order!

I am still oxox — Mon, 26 Jun 2017 15:45:57 GMT

I hate when an item ships USPS it takes 3 extra days to get to me, some one said we have the option to pick our shipper but I have not seen it yet

Re: I Want My Order!

Kim-QVC — Mon, 26 Jun 2017 16:35:55 GMT

@yesicnin wrote:

i placed an order on an item that web-site said was in stock. on 6-11. it is now 6-26. three estimated delivery dates have come and gone. i've contacted customer care four diffirent times, and cannot get a straight answer from any one i talked to. all they will tell me is that the order is in process. i even paid $23 extra dollars for express delivery. if you are thinking about ordering any thing form Q. think twice, and go to HSN. they are a much better company for honesty in thier business pratices... i'm still waiting on my order.hopefully i will not grow old waiting..qvc sucks.............................

Hi @yesicnin - I'm very sorry that this has happened. I was able to check on your order and I do see that a service request has been established and the extra shipping refunded. I also sent an email to you regarding this item also with some additional details. ~Kim

Re: I Want My Order!

quick cooking mom — Mon, 26 Jun 2017 16:44:00 GMT

@yesicnin wrote:
i placed an order on an item that web-site said was in stock. on 6-11. it is now 6-26. three estimated delivery dates have come and gone. i've contacted customer care four diffirent times, and cannot get a straight answer from any one i talked to. all they will tell me is that the order is in process. i even paid $23 extra dollars for express delivery. if you are thinking about ordering any thing form Q. think twice, and go to HSN. they are a much better company for honesty in thier business pratices... i'm still waiting on my order.hopefully i will not grow old waiting..qvc sucks.............................

I feel your pain. I was notified I'm getting my express $ refunded, but doesn't help the item will most likely show up while we are out of town......

Re: I Want My Order!

ruthbe — Mon, 26 Jun 2017 18:55:33 GMT

Tell me about it!! I live in AZ. Takes forever to get out here. And then when it finally gets here, it seems to sit in the local post office for 3 days (according to the on line post) UGH!! I live in Peoria, a suburb of Phoenix.

Re: I Want My Order!

SharkE — Mon, 26 Jun 2017 19:12:56 GMT

@Lainey59 wrote:
I have had this happen a few times. I live in Western PA but USPS goes past me to Ohio and then comes back to PA. One item went back and forth to Ohio more than once. Took two weeks. I hate the USPS shipping especially since my mailman will shove everything into the mailbox. I have come home to find four packages shoved in there. I was expecting him to somehow find a way to shove the ladder I bought in there! Thankfully it came UPS and in a few days.

Sounds like you need a bigger mailbox . Check the Hardware stores

Re: I Want My Order!

ID2 — Mon, 26 Jun 2017 19:21:44 GMT

You all seem to be a glutten for punishment. I learned early on that delivery with the Q was at a snails pace compared to all other shopping facilities! I just don't buy from them anymore. Nothing like not even paying for shipping and getting my item in 2 days!!