topic Re: Credit Card Fraud Question.. in Customer Care

Credit Card Fraud Question..

Treed561 — Wed, 28 Jun 2017 23:03:31 GMT

I apologize if this is the wrong place..I couldn't find an applicable forum! I have an interesting situation with my online QVC account and I'm trying to figure out what might have happened. Maybe someone here has an idea!

Yesterday..I received a password reset request that I didn't ask for, then another one and another..5 total. I called customer service and was told my account was locked for too many sign in attempts. She assured me that my account was not compromised and I changed my password.

Today...I received an email asking me to return to purchase items left in my cart..but there were no items saved in my account. The items listed in the email were laptops that I have never looked at. I checked my order history, nothing looked suspicious. I once again called customer service and was told that no one attempted to place an order.

Today..I went to the ATM to make a deposit and learned that my card was locked due to suspicious activity. Someone trIed to place 3 QVC orders. The totals equaled the amount of the 3 laptops in the email I received.

QVC still insists that this did not happen on my account as no order was declined. No one knows I use QVC..and my email is unique. I asked if they were hacked and told no. They insist that someone got a hold of my card number and "it happens all the time". I only use this card for QVC. Someone was able to log in and place an order with my card on file yet there is no record of it. And what about the shipping address? I love QVC..but right now I am hesitant to purchase anything or put a card on file for my autopays. I just wish I knew how this happened. No one has access to my tablet or phone..those are the only devices I use to log in. I even checked my chrome activity because of saved passwords but no suspicious activity.

Thoughts?

Re: Credit Card Fraud Question..

CareBears — Wed, 28 Jun 2017 23:10:11 GMT

@Treed561 They have been having major technical difficulties, your best bet would be to post this under Customer Care, scary, I know I myself am watching my account and charges like a hawk, Good Luck!

Re: Credit Card Fraud Question..

Tribesters — Wed, 28 Jun 2017 23:41:50 GMT

That would make me really nervous. Can QVC change your account number for you? I know your credit card company has frozen your account & will issue you a new card but what if they're able to access your QVC account again? I think I would want a better explanation from QVC or your bank as to what happened. Good luck.

Re: Credit Card Fraud Question..

BitsyAnn — Thu, 29 Jun 2017 00:33:33 GMT

@Beth-QVC @Barbara-QVC @Melvin-QVC @Eva-QVC

@Paulette-QVC

Re: Credit Card Fraud Question..

BitsyAnn — Wed, 28 Jun 2017 23:59:41 GMT

@CareBears wrote:
@Treed561 They have been having major technical difficulties, your best bet would be to post this under Customer Care, scary, I know I myself am watching my account and charges like a hawk, Good Luck!

They don't permit duplicate threads @CareBears, either the OP need to ask to move it or just add shout outs to the Mods.

😊❤️

Re: Credit Card Fraud Question..

CareBears — Thu, 29 Jun 2017 00:19:52 GMT

@BitsyAnn Sorry I did not know, I sure hope the MODS see this and respond!

Re: Credit Card Fraud Question..

petunia — Thu, 29 Jun 2017 01:08:30 GMT

With these 'technical difficulties' going on @ QVC, I've been watching my account very carefully! Tonight, I went thru a 'fake' purchase ...... when it came to Payment, only ONE CC was listed, and I had 3 previously. Called CS .... they said someone had removed all but the one! I asked who that 'someone' was, and she said it didn't say in her notes, just that someone had removed them!

I DID NOT remove them!

You can bet I have now removed that remaining one though!!!!!

Re: Credit Card Fraud Question..

Treed561 — Thu, 29 Jun 2017 02:41:50 GMT

@CareBears..that was my thought too! When I clicked on the customer care link...it directed me to a new forum. There were forum guidlines posted but no recent posts! If you have a link, I'll delete a repost

Re: Credit Card Fraud Question..

Treed561 — Thu, 29 Jun 2017 02:47:03 GMT

@TribestersYes very nervous! I am hesitant to add a new card! I asked about deleting my current account but was told thats not possible. The rep kept saying it couldn't be charged if cancelled. Ha! I known that but I need to know know how this happened. I noticed the technical difficulties yesterday and my first thought was a connection to my issue. The rep stated she would forward the info to the fraud department but there is no guarantee they will contact m3...sigh:

Re: Credit Card Fraud Question..

Treed561 — Thu, 29 Jun 2017 02:49:31 GMT

@petunia...interesting! How could someone just log into your account and remove your card? I don't blame you for removing the last one! Something is not right!

Re: Credit Card Fraud Question..

Treed561 — Thu, 29 Jun 2017 02:57:51 GMT

Interesting...I just got a pop-up that the site is not secure and to not enter any personal info. The normal lock next to the domain name is now an exclamation point. Can someone tell me if they are seeing the same thing??

Re: Credit Card Fraud Question..

Mistreatedbycs — Thu, 29 Jun 2017 03:00:12 GMT

@Treed561 I would request a new card letting the credit card company that you have had unauthorized attempts on your card.

I don't know of any credit card company that wouldn't issue you a new card.

I would also change your account log in, password etc. on the Q site.

Starting fresh is the easiest way to get a good nights sleep and know there isn't any suspicious activity of any kind.

All I have been reading is that the Q is having technical issues, why wait for them, take a proactive approach and keep yourself safe, never wait for them.

Re: Credit Card Fraud Question..

Treed561 — Thu, 29 Jun 2017 03:10:06 GMT

@Mistreatedbycs...yes, I have done all of that but I'm still not adding a new card until I know how this happened!

Re: Credit Card Fraud Question..

CareBears — Thu, 29 Jun 2017 03:49:30 GMT

@Treed561 I wrote to Customer Care here on the forums this morning, not a word, now I am wondering if they even saw my message?

Re: Credit Card Fraud Question..

noodleann — Thu, 29 Jun 2017 05:02:01 GMT

@Treed561 wrote:
@Mistreatedbycs...yes, I have done all of that but I'm still not adding a new card until I know how this happened!

Have you scanned your computer for viruses and keyloggers?

Re: Credit Card Fraud Question..

itiswhatitis — Thu, 29 Jun 2017 06:16:37 GMT

@Treed561 wrote:
@Mistreatedbycs...yes, I have done all of that but I'm still not adding a new card until I know how this happened!

Is you phone a secure connection over wi-fi?

Re: Credit Card Fraud Question..

LindaSal — Thu, 29 Jun 2017 12:01:39 GMT

Wow, this is really making me nervous. I went on and also changed my password after reading the blogs on here during the last week or so. I think if this happened to me with the fraud attempts I would cancel my account altogether!

Re: Credit Card Fraud Question..

Mistreatedbycs — Thu, 29 Jun 2017 12:23:54 GMT

@itiswhatitis wrote:
@Treed561 wrote:
@Mistreatedbycs...yes, I have done all of that but I'm still not adding a new card until I know how this happened!

So you actually had your old card disenabled?

I don't see a problem if you actually changed your log in, your password and added the new card, you should be good to go.

..and you won't know how all this happened and it's not worth agonizing over it. If you don't feel comfortable, get rid of the Q card all together and close down your account. In a month, reopen everything new, you actually can live without a Q purchase for a month, I'm going on 4 months.

Re: Credit Card Fraud Question..

Susan-QVC — Thu, 29 Jun 2017 13:48:48 GMT

@Treed561 I am so sorry to hear you are dealing with this. I am sending you an email regading this.

Susan Q-Social

Re: Credit Card Fraud Question..

Sage04 — Thu, 29 Jun 2017 16:20:04 GMT

The OP said she went to the ATM to make a deposit and couldn't, so it seem as if it's a Bank Card. The Bank of course would deactivate the card because of fraudulent activities and would then issue her a new Card.

I am surprised the Bank didn't notify the customer. I have had this happen to me and was notified by my Bank and received a new card in a few days. Once the card is deactivated, it can no longer be used.